BMW of Arlington

Exceptional Service from Jeff H. at BMW I had an outstanding experience with Jeff H., my Service Advisor at BMW. From start to finish, Jeff was professional, attentive, and truly at BMW I had an outstanding experience with Jeff H., my Service Advisor at BMW. From start to finish, Jeff was professional, attentive, and truly went above and beyond to make sure everything was handled with care and precision. He took the time to thoroughly explain the service process, kept me updated throughout, and made sure all my concerns were addressed. His knowledge and honesty gave me total confidence in the work being done. It’s rare to come across someone so committed to both customer satisfaction and high-quality service. Thanks to Jeff, what could have been a stressful situation was smooth, efficient, and even enjoyable. If you’re going to BMW for service, ask for Jeff H. you won’t be disappointed! Thanks, C. Smith More

BMW of Arlington is my preferred dealer for service. I like the video they send and explain the work they performed. We always receive dependable quality work along with a friendly atmosphere within the I like the video they send and explain the work they performed. We always receive dependable quality work along with a friendly atmosphere within the dealership. More

They always treat my baby right and they keep me informed of the progress, unlike Dallas of the progress, unlike Dallas More

I was treated really bad, I'll never buy from them. . I was embarrassed and felt I wasn't treated right.. one more I'll never buy from them. . I was embarrassed and felt I wasn't treated right.. one more I'll never buy from them. More

I recently reached out to BMW of Arlington about a pre-owned 2025 BMW M340i X-Drive because I wanted to compare it to a BMW M3 Competition. As soon as I submitted my online inquiry, Ty Rivers got in t pre-owned 2025 BMW M340i X-Drive because I wanted to compare it to a BMW M3 Competition. As soon as I submitted my online inquiry, Ty Rivers got in touch with me immediately and answered every question I had about both vehicles. We discussed the two trades I was considering, and Ty was able to get one of my trade-ins quoted sight unseen just from a few photos, with my other trade evaluated when I came in. Ty set me up for a test drive in the M340i X-Drive and, remembering my interest in the M3 Competition, he brought out an absolutely stunning Frozen Gray Metallic M3 Competition X-Drive that checked every box for me exactly how I would have spec’d it if I ordered it new. Ty worked out numbers for both trade-ins and gave me clear scenarios for choosing the M340i versus the M3. I really appreciated that Ty and the managers didn’t play games or lowball my trades they gave me their best offer right away. There was no endless haggling or wasted time just straightforward, fair numbers that made me feel confident trading in two vehicles for my dream M3. While we waited for finance, Shantae Henderson went above and beyond by taking photos of me with my new car and my awesome sales rep Ty. Shantae also took her time helping me pair my phone, walked me through every feature and customization on the M3, and made sure I felt completely comfortable with all the new tech. She patiently asked if I had any questions and really cared that I left feeling confident in my new car. In finance, Arya Farahmand was amazing. Not only did he make sure I had the right coverages, but he took the time to explain every protection plan in detail we had a great discussion about what I actually needed. Arya went out of his way to get me every BMW credit and incentive I qualified for. As an M3 owner himself, he gave me valuable advice about the break-in period and tips for protecting my new car that I wouldn’t have known otherwise. That night I left with my new Frozen Gray Metallic BMW M3 Competition X-Drive and left one of my trades with BMW of Arlington, the next day Ty took an hour long Uber to my house to pickup my 2nd trade that had been quoted sight unseen. Talk about above and beyond customer service! Ty saved me a very long trip, and went above and beyond to make sure I didn’t have to spend a minimum of 2-hours + on the road to drop off my trade and get back home. BMW of Arlington continues to impress our family every time. My father-in-law bought his BMW here. My wife got her first BMW here when other dealers wouldn’t give her the time of day, then customized her second BMW here a couple of years ago. I finally gave BMW of Arlington a shot and I don’t regret it one bit, now I can’t imagine going anywhere else. With a team like Ty, Shantae, Arya, and the rest of the BMW of Arlington staff, I know we’ll be back for our next BMW without question. Thank you all for making this such an exceptional experience! More

Cost is forcing me to look for someone else to do maintenance. Like oil changes and other things like filter for the car. Have brought 4 BMW750I and the annual maintenance has out price me. Have dr maintenance. Like oil changes and other things like filter for the car. Have brought 4 BMW750I and the annual maintenance has out price me. Have driven 750i staring in 2006. More

Test and solid roadmap to complete serviced requested assure quality to top performance for BMW drivetrain and power torch on highway and freeways firm steer on tire pressure. assure quality to top performance for BMW drivetrain and power torch on highway and freeways firm steer on tire pressure. More

Purchase process was smooth but I have been chasing for 10 times to get the email of all signed documents after two weeks and still haven’t received it. I don’t understand why something that simple can be 10 times to get the email of all signed documents after two weeks and still haven’t received it. I don’t understand why something that simple can be so hard? More

Service was great! Service advisor Rene was friendly and helpful. They took good care of my car and fixed my flat tire. Service advisor Rene was friendly and helpful. They took good care of my car and fixed my flat tire. More

The service provided was excellent. The service advisor was knowledgeable and very courteous and offered options. The service advisor was knowledgeable and very courteous and offered options. More