BMW of Arlington

Very friendly and professional staff. Cole is awesome. Always helpful and accommodating. This is the place to go with vehicle needs. Cole is awesome. Always helpful and accommodating. This is the place to go with vehicle needs. More

Brought in a BMW 3 Series E90 for multiple services in march or April 2026 on a saturday. The vehicle was initially worked on by a MINI technician named Travis who reportedly had limited experience with B march or April 2026 on a saturday. The vehicle was initially worked on by a MINI technician named Travis who reportedly had limited experience with BMW vehicles. Upon picking up the vehicle, discovered that the driver's door would not open. Returned to the dealership and reported the concern to the service advisor, Riley. The vehicle was then brought back to the shop and inspected by mechanic Travis, who determined that the driver's door lock actuator needed replacement. Although reluctant, the work was approved . The vehicle was subsequently returned to Travis for replacement of the driver's door lock actuator. During the repair process, Travis attempted to remove the actuator. It is alleged that the actuator was removed without following BMW repair procedures or consulting the appropriate repair instructions. Three mounting screws were removed and the actuator was forcefully pulled from the door assembly. As a result, the driver's door lock cylinder broke during removal. After removing the exterior lock cover, Travis reportedly found the lock cylinder separated into two pieces. Rather than replacing the damaged lock cylinder or reporting it to the advisor, he allegedly used adhesive/ super glue to reassemble the broken door lock cylinder and then reinstalled the lock actuator after multiple attempts. The door lock system appeared to function when operated using the key fob or remote locking system. However, there is concern that use of the physical key in the driver's door lock may cause the repaired lock cylinder to fail due to the prior damage. If the lock cylinder fails, the driver's door will be unable to function with the key and could require replacement of the driver's door lock cylinder and any additional expense will be denied by the dealership . Rory the Foreman of the shop is aware and since they are friends they will get away with this kind of hack jobs. Also Travis is the only mechanic who has his personal cabinet in the shop where he stores brand new parts where he did not put on customer cars. I wish Group 1 would contact me to rectify and avoid such kind of various hack jobs done at a dealership like this. More

Reesh Ismail is amazing! Dealership always take care of me in a timely manner. Service is great. Dealership always take care of me in a timely manner. Service is great. More

Great service and friendly staff. . They were informative and gave good guidance on maintenance and upkeep for my vehicle. . They were informative and gave good guidance on maintenance and upkeep for my vehicle. More

BMW or Arlington Service Department Associate Reesh Ismail provides excellent customer service; he keeps you informed on the service progress. Ismail provides excellent customer service; he keeps you informed on the service progress. More

Professional, friendly a must place to check out if you are in the market for a preowned or a new vehicle are in the market for a preowned or a new vehicle More

Service Adviser Mr. Ismail is very professional and friendly. He was very up front with recommending services needed. Ismail is very professional and friendly. He was very up front with recommending services needed. More

Very welcoming and very warm and friendly dealership. I would recommend everyone to try a BMW car. A smooth driving car. Thank you so much for your hospitality. I would recommend everyone to try a BMW car. A smooth driving car. Thank you so much for your hospitality. More

Service is exceptional. Service rep Reesh goes over and beyond and is a pleasure to work with Service rep Reesh goes over and beyond and is a pleasure to work with More

Jeff in the service department is amazing! Thank you for the wonderful service! Thank you for going above and beyond for me! Thank you for the wonderful service! Thank you for going above and beyond for me! More