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BMW of Asheville

Arden, NC

4.5
164 Reviews

31 Skyland Inn Drive

Arden, NC

28704

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164 Reviews of BMW of Asheville

December 26, 2021

Took my vehicle 🚗 in because of indication of low tire for 4 days. Worked me in on the schedule at a very busy time. Everyone was very accommodating as always. More

by twpickett88Ted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 27, 2021 -

BMW of Asheville responded

It makes us happy to have your confidence in our team's work here at BMW of Asheville! Thank you for the kind review and for trusting us to get the job done right. We look forward to helping you again next time!

December 24, 2021

The sales and service departments have been wonderful. They find ways to help the customer any chance they get and have been nothing but pleasant to work with. More

by Hilary Colwell-Wilcox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick in the service department , David Moore
Dec 27, 2021 -

BMW of Asheville responded

We're happy to hear you have had a great experience with both our service and sales teams, Hilary! Thank you for giving all of us at BMW of Asheville a great shoutout. Have a great day!

December 23, 2021

It took 2-1/2 hours to have my oil changed.Very nice It took 2-1/2 hours to have my oil changed. Very nice dealership though! More

by Tim Fleishour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 27, 2021 -

BMW of Asheville responded

Tim, we're happy that you're satisfied with the quality of our work, and we will continue to make improving the speed of our service a priority. Thank you for allowing the BMW of Asheville team to take care of your automotive needs, and we look forward to having you back again down the road!

November 10, 2021

Not sure what's going on, I have received better service at chevy for my suburban, which is saying something because they suck... I'm currently sitting at the dealership going on over 3 hours with very litt More

by Joshua.tcollier
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Nov 11, 2021 -

BMW of Asheville responded

Joshua, I am very sorry for the delay with your service and for the lack of communication from our team! We expect a more seamless experience for our guests and it is disappointing that we caused you any inconvenience this time. I would like to ensure that you are well taken care of from here on out, so please feel free to reach out to me directly. Thank you, Jatin Patel - Service Manager - (828) 681-9900

November 09, 2021

We have an excellent dealership and a great advisor, Norman, that always takes great care of our car needs. More

by Eal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Locey
Nov 11, 2021 -

BMW of Asheville responded

We're so glad to hear that Norman and the rest of the BMW of Asheville service team always take great care of you! We are deeply appreciative of your review - and we'll see you next time!

November 08, 2021

Chris was very helpful and diligent through out the process of online designing, ordering and receiving the car. More

by ss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Slagle
Nov 09, 2021 -

BMW of Asheville responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with Chris. Drive safely in your new vehicle, and we hope to see you back again at BMW of Asheville!

November 06, 2021

Chris was the best advisor I have ever had. He made the process quick and trouble free. We were finished in two hours which included all paperwork and complete demonstration of all car features and custom More

by Captain
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Slagle
Nov 06, 2021 -

BMW of Asheville responded

We are so happy to see that Chris handled your visit in a timely and professional manner. Thank you for supporting BMW of Asheville!

October 28, 2021

I’ve had my X5 since 2019 and LOVE IT. Alex was the greatest salesperson that took care of everything. Patrick is also great in service and goes out of his way to provide a loaner since I live 45 minut More

by belinda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex and Patrick
Oct 29, 2021 -

BMW of Asheville responded

Belinda, we are thrilled that you have had such positive experiences with Alex, Patrick, and our team! Thank you for continuing to choose BMW of Asheville and for sharing your glowing feedback. We look forward to your next visit!

October 14, 2021

Went over work to be performed. Service advisor and technician provided thorough and high quality service. Interior and exterior of vehicle cleaned upon completion. More

by Hal Schmidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Locey
Oct 14, 2021 -

BMW of Asheville responded

We couldn't have asked for a much better review, Hal - thank you! We're grateful for your business and hope to see you back at BMW of Asheville for your future service needs!

October 13, 2021

Nothing worse than someone not answering the phone and get a recording. Just wanted a price on two parts!!! Will NEVER call again! More

by jeremar2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Norman Locey, Joel Ruff
Oct 13, 2021 -

BMW of Asheville responded

I'm so sorry to hear that you're frustrated. I apologize that we let you down on our communication. I'd like to answer your questions, but it might be hard to find your contact information without a full name. Would you be willing to leave more information so that I can give you a call? Thanks, Jatin Patel - Service Manager - (828) 681-9900