BMW of Atlantic City

I started out with high hopes as my salesman was great. But the service department is a nightmare and they have completely ruined my desire to return to this dealership. They will never receive my busi But the service department is a nightmare and they have completely ruined my desire to return to this dealership. They will never receive my business again. Steer clear from this dealership as once you purchase a vehicle from them they don’t care about you anymore. BMW of Mt. Laurel was very willing and happy to earn my business. More

Picked up BMW from the collision center and the windows no longer operate. The window controls now operate the exterior mirrors. There was no damage to this area of the vehicle. In addition the "low coolan no longer operate. The window controls now operate the exterior mirrors. There was no damage to this area of the vehicle. In addition the "low coolant" warning light is on. The coolant reservoir has an adequate amount of coolant, not leaking either. It took the Atlantic City BMW center 12 weeks to repair the vehicle when it should have been 3 weeks. The center and dealership avoids answering the phones. If you are considering doing business with this dealership please know it will be a frustrating and stressful experience. More

The service department is top notch! I had an oil change and rear brake pads replaced; the price was very comparable to that of my non-BMW mechanic. Overall would recommend AC BMW and rear brake pads replaced; the price was very comparable to that of my non-BMW mechanic. Overall would recommend AC BMW More

Bought a certified BMW X3 from this dealer. Drove it home (I live in Massachusetts) and the brake light came on. Turns out the car not only was low on brake fluid but needed the 3 year oil flush. Disappoint (I live in Massachusetts) and the brake light came on. Turns out the car not only was low on brake fluid but needed the 3 year oil flush. Disappointed they missed this during their "rigorous" certification process. Since I live out of state, I had to have the service done at my local BMW dealer in MA (BMW Peabody, highly recommend). This wasn't covered under certification so I paid $143 out of pocket, which BMW Atlantic City finally said they'd reimburse. Weeks turned to months and I never received that check. More

Same problem as previous out of state person below who purchased car and got no response and no registration in mail. My temporary plate expired and they just ignore me. Dealer said they would handle purchased car and got no response and no registration in mail. My temporary plate expired and they just ignore me. Dealer said they would handle everything since I live in Pennsylvania. They ignored me and my temporary plates expired September 11, 2021. Still waiting for response, this dealer is terrible. More

Very professional dealer. They handled my problem and identified and repaired another. Very friendly and a pleasant place to wait. The requirement for 25 words is odd identified and repaired another. Very friendly and a pleasant place to wait. The requirement for 25 words is odd More

Dealership extremely accommodating and service department the best. Overall would recommend AC BMW. the best. Overall would recommend AC BMW. More

My X5 had a navigation/ communications issue. Jennifer My X5 had a navigation/ communications issue. Jennifer Merrifield , our Service Advisor, was very pleasant and professional. Nobody likes getting My X5 had a navigation/ communications issue. Jennifer Merrifield , our Service Advisor, was very pleasant and professional. Nobody likes getting a car serviced, Jennifer made it a smooth experience. More

On June 21,2021 I leased a car from this dealership. I was told that I would receive my license plate in about 3 weeks. After waiting the 3 weeks I repeatedly called and asked for general mgr who never re was told that I would receive my license plate in about 3 weeks. After waiting the 3 weeks I repeatedly called and asked for general mgr who never returned my call. I spoke with many sales mgrs who said they would give him my message. On 7/14 I was told there was a problem with the agency never paying a tax needed as I was an out of state resident. I should mention that all of my signed papers stated that I was a resident of Florida. I was then told it would take another 3 weeks. On 8/3 I phoned and sales mgr that another paper was needed to be signed. I came in to the dealership and signed those papers on 8/5/21. On 8/9/21 I finally received a call from the general Mgr. That is 7 weeks after my leasing of my car. I feel I am not the only person from out of state that has leased a new car from this dealership. You would think they would know what taxes and papers were needed in order for me to receive my license plate.Still waiting for my license plate as the temporary one expired 7/21/21. They said not to worry they would pay the ticket if I got one for expired plate. More

Friendly, efficient. Jennifer Merrifield was great. She was friendly and professional and described the work to be done clearly and answered my questions very patiently. was friendly and professional and described the work to be done clearly and answered my questions very patiently. More