BMW of Austin

BMW of Austin adds 1% to your interest rate! Initial price negotiations with Trent J. were smooth and initially gave me confidence in the transaction. He was reasonable to work with and we a Initial price negotiations with Trent J. were smooth and initially gave me confidence in the transaction. He was reasonable to work with and we agreed on purchase price. I have excellent credit and was aware of a manufacturer promotional rate of 1.99%. However, I was presented with a 2.99% rate and given explanations (i.e.) lies like: - BMW Austin does not pay to participate in that promotion - This is the best rate we can offer for your credit A finance manager (Mr. Xavier) did also try some lame tactics. Only after I specifically requested a compensation disclosure did he acknowledge: Buy rate = 1.99% BMW Austin contract = 2.99% They pocket the 1% as profit. For a $50,000 loan the markup would be around $1,400. BMW actually allows dealerships to keep 1% dealer reserve but many 'good' dealerships do not use this practice due to lack of transparency. I also wrote directly to the dealership’s general manager and sales manager using the contact information they publicly provide for customer concerns - no response from either. Hoping this awareness will prepare current and future customers to ask the following direct questions: (1) Do you have a dealer reserve/hold? (2) What is the buy rate for the loan? Good luck y'all! More

Jason Rucker From the first minute of our conversation, you were dismissive and completely unprofessional. You did not act like someone who wants to sell a car. You acted like someone looking for excuses t you were dismissive and completely unprofessional. You did not act like someone who wants to sell a car. You acted like someone looking for excuses to kill the deal.

You failed at the basics of your job.

Instead of asking when I could come in, you focused on how I would bring my trade — a pointless question that immediately showed you don’t know how to control or advance a sales conversation.

Right at the beginning, you said, “You’re not here, the car can sell anytime.”
That is not honesty — that’s arrogance and laziness. Your job is to get customers into the dealership, not scare them off before they arrive.

After we agreed on price, I offered a deposit while completing financing. You said deposits are not accepted — yet the car was later sold. That’s either incompetence or dishonesty. Either way, it’s unacceptable.

On top of that, you tried to devalue my trade with opinions instead of market facts, and you clearly don’t even understand the difference between a Tesla Model S and a Model X. That level of ignorance in this industry is embarrassing.

The entire interaction was negative and hostile. You asked questions like someone waiting for a deal to fall apart instead of someone trying to close it. Suggesting I sell my car elsewhere first and then come back to buy from you is absurd and shows zero sales instinct.

This was one of the worst interactions I’ve ever had with a salesperson. You lost this deal entirely on your own.

I will be buying elsewhere. Management should seriously review how you handle customers, because this behavior costs your dealership real money. Roozbeh More

Just purchased our 2nd X7 from Mike Hanaway. He’s always easy to work with and is a great communicator. He’s always easy to work with and is a great communicator. More

Mike Hanaway was great to deal with. The buyout of my lease was easy and seamless. Financing was also done easily and to my expectations. The buyout of my lease was easy and seamless. Financing was also done easily and to my expectations. More