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BMW of Austin

Austin, TX

Overview
Reviews
4.7
1,006 Reviews
Call Dealership (844) 556-6538
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7011 McNeil Drive

Austin, TX

78729

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Showing 1,006 reviews

February 02, 2022

Charlie and Jess were knowledgeable, professional, and friendly. They made the purchase of our new car fast and smooth. More

by kneumann555
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie, and Jess
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Feb 02, 2022 -

BMW of Austin responded

Hello, We strive to create a customer-driven experience, so we are delighted that you encountered a fast and smooth process. Enjoy your purchase and thank you for choosing BMW of Austin. Please let us know if we can be of any further assistance.

February 02, 2022

Very patient. Answered all of my questions and I had a lot. Took the time to explain all the different settings and options. Very accommodating. The entire staff smiled and greeted me throughout my vi More

by sastank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Tremont - Josh Wheelock - Jason Martinez
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Feb 02, 2022 -

BMW of Austin responded

Your kind feedback is appreciated and we are happy to learn our Sales Team took excellent care of you throughout your visit and you received top-notch customer service. We value your business with us at BMW of Austin.

February 02, 2022

Super accommodating, great service, A+ Service, plus they have great lounge for waiting with drinks, snacks and cinema More

by Jelena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Feb 02, 2022 -

BMW of Austin responded

Hi, Jelena! BMW of Austin thanks you for the 5-stars and feedback. We look forward to seeing you back.

February 01, 2022

We found the sales department underwhelmiing so we bought our BMW elsewhere. However, the quality of a BMW is outstanding and the service department is very good. Especially my service advisor Tim Montgome More

by marcclampitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
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Feb 02, 2022 -

BMW of Austin responded

Thank you for this excellent review, Marc! Congratulations on your new BMW! Don't hesitate to reach out to us when we can work with you down the road at BMW of Austin.

February 01, 2022

Amamzing customer service. Reese was very helpful. And the tow truck service was also great. More

by Regina Bogart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reese
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Feb 01, 2022 -

BMW of Austin responded

Hi Regina, We are delighted that you received amazing customer service. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.

January 30, 2022

Always exceeds my expectations. I highly recommend BMW if Austin to all who may be considering a BMW. More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reese Nichols
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Feb 02, 2022 -

BMW of Austin responded

Andrea, thank you for the great review! We are happy to know that you had a positive experience with us, and if there is anything else we can do for you, please let us know at BMW of Austin.

January 30, 2022

My service advisor is Chris Brice and he is wonderful! He is always pleasant and professional. I first purchased my vehicle in 2017 and the staff has always provided excellent customer service! More

by Lena B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Brice
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Feb 02, 2022 -

BMW of Austin responded

Lena, we are so pleased to learn that you are a loyal customer here at BMW of Austin. We strive to provide amazing services for our customers. We value your business.

January 29, 2022

BMW North Austin is top of the class. Erika Garcia is an excellent service writer! More

by tbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Garcia
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Feb 02, 2022 -

BMW of Austin responded

We always strive to provide our customers with the best service possible here at BMW of Austin. We value your business and thank you for the great review.

January 24, 2022

Ask Ivan in used car sales. Impeccable character. Service department is stellar too. I highly recommend this dealership. More

by ericgravessr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan
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Jan 24, 2022 -

BMW of Austin responded

Eric, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

January 24, 2022

Larry was a great salesman he made everything happen as it should. Always keep us lnformed of any change in the delivery plan a very thorough professional More

by 1sgt WAGNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Jan 24, 2022 -

BMW of Austin responded

Firstly, thank you much for your review! We are glad we could make your purchase something to remember. We'll be sure to let our team know how awesome they are and how well they did with your experience!

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