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BMW of Austin

Austin, TX

4.5
970 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 970 reviews

November 26, 2021

BMW of Austin has the very best customer service of any dealership in town. If you are in the market to buy or lease, stop on by. More

by kimmiesjr456
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Nov 29, 2021 -

BMW of Austin responded

Thank you for your nice comments about our level of customer service at BMW of Austin! We look forward to having you here again in the future.

November 26, 2021

Service adviser makes all of the difference but all employees do a great job. Great More

by jculp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liedtke, Scott
Nov 29, 2021 -

BMW of Austin responded

Thanks for taking the time to share your great service review with us! It was our pleasure to work with you, and we look forward to working with you in the future.

November 24, 2021

Servicing was done well, but didn't cleaned the car while delivering. Also typically the regular service maintenance should be about 10K miles or 1 year for premium cars, but my car's service was reset to wi More

by Sasi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
Nov 29, 2021 -

BMW of Austin responded

Sasi, I appreciate you taking the time to share your feedback regarding your recent visit here at BMW of Austin and would like the opportunity to discuss any concerns with the maintenance services received. Can you please send your contact information to me at hhargrove@penskeautomotive.com? I look forward to hearing from you. Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com

Nov 30, 2021 -

Sasi responded

Hi Hope, You can reach me @ sasiteja91@gmail.com or by phone: +1(931) 252-3400

November 23, 2021

The service department delivers world class customer service. Eric D. kept us in the loop on progress of the repair and went above and beyond to make sure everything was taken care of 100%. More

by MKinATX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Nov 24, 2021 -

BMW of Austin responded

Hi, We are delighted to see our Service Team went above and beyond to make sure you and your repairs were taken care of! Please don't hesitate to contact BMW of Austin for any future assistance.

Nov 25, 2021 -

BMW of Austin responded

Hi, We are delighted to see our Service Team went above and beyond to make sure you and your repairs were taken care of! Please don't hesitate to contact BMW of Austin for any future assistance.

Nov 27, 2021 -

BMW of Austin responded

Hi, We are delighted to see our Service Team went above and beyond to make sure you and your repairs were taken care of! Please don't hesitate to contact BMW of Austin for any future assistance.

November 21, 2021

The dealership has courteous employees that are happy to answer questions. The salesmen worked together to make sure we received the vehicle we wanted. More

by Alejandro.M.Amaro
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Nov 21, 2021 -

BMW of Austin responded

Alejandro, thank you for sharing your wonderful review of us here at BMW of Austin. We are happy to read that our Sales Team helped you pick out the perfect vehicle. We value your business.

November 19, 2021

We had a seamless experience working with BMW of Austin despite the fact that we made our purchase without having even visited the dealership. Mike Hanaway was incredibly easy to work with, making the proc More

by SLeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway, Brett Swanson
Nov 19, 2021 -

BMW of Austin responded

Thank you for sharing your wonderful review of us here at BMW of Austin. We are so pleased to learn that our Sales Team took amazing care of you. We are happy to learn you purchased a vehicle. We value your business.

November 19, 2021

Mike H at BMW North Austin provided world class service and I could not be more thrilled with my new purchase. 10/10 - I would recommend this dealer to anyone in the market for a BMW. More

by Logan.white23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Nov 19, 2021 -

BMW of Austin responded

Thank you for the great review and 5-star rating. We are pleased to know our Sales Team ensured you had a good purchasing experience for your new BMW. We look forward to your next visit here at BMW of Austin.

November 18, 2021

We had a great experience. Our sales person was very nice and attentive. Been buying BMW for many years. More

by Donna Moore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 19, 2021 -

BMW of Austin responded

Hello Donna, thank you for your kind words. We are pleased to learn of your positive experience with our Sales Team here at BMW of Austin. We look forward to serving you again in the future.

November 17, 2021

Great service. Nice people. My service advisor Jose Fernandez is a superstar!! Give him a raise!!! More

by Bp22c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
Nov 17, 2021 -

BMW of Austin responded

Hello, thank you for trusting our Service Team here at BMW of Austin to care for your vehicle.

November 16, 2021

Charles made the process super simple and showed me plenty of options for everything I wanted and more. Top notch service and will definitely recommend him and the dealership to everyone I know. More

by Mclovinidgaf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles, technology specialist I forgot her name
Nov 17, 2021 -

BMW of Austin responded

Hi there, It is great to hear that our Sales Department provided you with a top-notch experience and showed you plenty of options. Enjoy your purchase and we appreciate your recommendation. Thank you for choosing BMW of Austin and don't hesitate to reach out if there is anything else we can do.

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