BMW of Austin

Exelente servicio,un trato execional con el cliente la verdad mi experiencia con este lugar a Sido muy buena siempre me e sentido cómodo y confiado con el servicio, lo recomiendo 100%. verdad mi experiencia con este lugar a Sido muy buena siempre me e sentido cómodo y confiado con el servicio, lo recomiendo 100%. More

The attending and updates were excellent as well as the service itself and time benefit service itself and time benefit More

Service is “ok.” They have no loaners to give so it’s not a “luxurious” service any longer. I get that there is a shortage but to make up for that you’re going to need to step up your customer service, a lot a “luxurious” service any longer. I get that there is a shortage but to make up for that you’re going to need to step up your customer service, a lot. The porters are not friendly, welcoming, or even mildly professional. I dropped my car off one morning and the only thing the porter said was, “ Do you have an appointment?” as if I was bothering him. No “ Good Morning welcome BMW of Austin.” He was texting on his phone while I was waiting for him to bring me inside the service area. All around, the staff doesn’t seem happy to be there or that you are there either. I pay for luxury cars on purpose, to enjoy the entire experience. Not this time. More

Mike Hanaway at BMW Austin is the best. He worked with me every step of the way and answered every question I had, including putting together products and services from other companies for my new car. He me every step of the way and answered every question I had, including putting together products and services from other companies for my new car. He constantly kept me informed, made everything easy, and was a consummate professional. More

Friendly and responsive. Most recent work was basic maintenance but was handled as expected. All good! I like my assigned service rep. I’ve worked with him a couple times now and I’ve been pleased w maintenance but was handled as expected. All good! I like my assigned service rep. I’ve worked with him a couple times now and I’ve been pleased with his knowledge, honesty and efforts to make me, the client, happy with my experience:) More

EXCELLENT 10 out of 10 . Mike Hanaway did a great job in explaining and getting the deal done explaining and getting the deal done More

Great experience from ordering my car through picking it up. I was kept informed The Who time. up. I was kept informed The Who time. More

Knowledgeable, experienced team worked hard but didn’t sell hard. Finance director quickly and effectively managed the credit process. 5-Stars!!! sell hard. Finance director quickly and effectively managed the credit process. 5-Stars!!! More

Lack of continuity with service advisors. Service advisors turn over to frequently. That is our 12 year experience. advisors turn over to frequently. That is our 12 year experience. More

The service and parts staff are very friendly, however one complaint that I have is with the state my car was in when I picked it up from service. I can understand things like the HVAC and light settings one complaint that I have is with the state my car was in when I picked it up from service. I can understand things like the HVAC and light settings not being returned to how they were when I dropped off the car, but I was very surprised to see that they had unplugged the power to my dash cam and left it unplugged. Fortunately I noticed this when I got in the car and plugged it back in, because if there would have been an incident afterwards where I would have needed the dash cam recording and didn't have it due to it being unplugged, I would be very upset. More