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BMW of Austin

Austin, TX

Overview
Reviews
4.5
970 Reviews
Call Dealership (844) 556-6538
View Awards

7011 McNeil Drive

Austin, TX

78729

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Showing 970 reviews

October 13, 2021

Excellent service, knowledgeable service advisor, nice waiting area. The work was done on time. The car was washed. More

by Prabhat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Bryce
Report | Print
Oct 14, 2021 -

BMW of Austin responded

Thank you! We're happy our team provided a great experience for you. We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2021

Am still interested the same car, but no one follow up with me after I said I got trade in More

by Quangly.tvjewelry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
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Oct 12, 2021 -

BMW of Austin responded

Hello, Thank you for sharing your review. Your feedback is important to us here at BMW of Austin, and I would appreciate the opportunity to speak with you to address your feedback. Please email me at hhargrove@penskeautomotive.com with your preferred contact information. Thank you, Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com

October 09, 2021

Monte is a very knowledgeable and courteous service advisor. Austin Infiniti delivers superior service to their customers! More

by philipray76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monte
Report | Print
Oct 10, 2021 -

BMW of Austin responded

Thank you for sharing your experience! It's great to know that you enjoyed your visit!

October 02, 2021

Simple, friendly- listen and worked with us to make a nice purchase experience. Love the car! More

by mikenorgren1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Emmanuel
Report | Print
Oct 03, 2021 -

BMW of Austin responded

Thank you so much for your review! We are glad we could make your car buying experience enjoyable.

October 01, 2021

Received great service, barely had time to get seated. I will continue to go to this dealership More

by Jmiller1912
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
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Oct 01, 2021 -

BMW of Austin responded

Hi there, We are pleased that our Service Department could get you back on the road in a timely manner. Thank you for choosing BMW of Austin and we look forward to working together in the future.

October 01, 2021

Comfortable area for waiting and immediate service and attention from staff and the cleaning of my vehicle when it was done and the wait wasn't long at all More

by Adolphus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger
Report | Print
Oct 02, 2021 -

BMW of Austin responded

Thank you for stopping at BMW of Austin! We look forward to helping with any of your future needs. Happy driving!

September 30, 2021

I’ve been working with Mike for almost 10 years. He’s been nothing less than awesome. More

by sexton.colin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Report | Print
Sep 30, 2021 -

BMW of Austin responded

Hi Colin, We appreciate your return business. It pleases us to know that you have always found our team to be awesome. Thank you for choosing BMW of Austin and please know that you are always welcome here.

September 25, 2021

Excellent service and very friendly customer service. Everyone very attentive to your needs and very clean atmosphere. More

by hescobar2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Liedtke
Report | Print
Sep 26, 2021 -

BMW of Austin responded

Thank you for choosing BMW of Austin. We are happy to know that you enjoyed working with our team. We hope to work with you again.

September 19, 2021

Charles is an excellent advisor. Thorough and professional and understands our needs. Highly recommend to others. More

by barufaldi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Sep 19, 2021 -

BMW of Austin responded

We are stoked you had a great buying experience! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2021

Great service center. Always very quick to service and resolve problems. And also very accomodating. More

by lucas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Sep 17, 2021 -

BMW of Austin responded

Hi Lucas, Your satisfaction means everything to us, so we are delighted that you found our Service Department to be great. Thank you for choosing BMW of Austin and we look forward to working together in the future.

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