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BMW of Austin

Austin, TX

Overview
Reviews
4.6
974 Reviews
Call Dealership (844) 556-6538
View Awards

7011 McNeil Drive

Austin, TX

78729

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Showing 974 reviews

October 20, 2021

Outstanding work and excellent customer service! Great staff very helpful and informative. I will recommend them More

by dad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
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Oct 22, 2021 -

BMW of Austin responded

Thank you! We appreciate your feedback! We want all our customers to feel this way when leaving BMW of Austin! Safe travels.

October 17, 2021

Jose Fernandez was very helpful and accommodative. My appointment was for state inspection, but he is nice to cover the Oil change and Break fluid in the same appointment as well. This dealership doe More

by kumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
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Oct 17, 2021 -

BMW of Austin responded

We appreciate your feedback about your service appointment at BMW of Austin. Thank you, Kumar.

October 16, 2021

Always the best, most thoughtful, thorough, professional, courteous, timely service in Austin—and in the long run the least expensive, and done right the first time. Luis Penado always takes care of me like More

by mitchell.dean.diaz@icloud.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Peinado
Report | Print
Oct 17, 2021 -

BMW of Austin responded

Hi there, Thank you for your positive review. We are thrilled you have had a professional, timely, and cost effective experiences with our Service Team. We are looking forward to your next visit and waiting to assist you again. Thank you for choosing BMW of Austin.

October 14, 2021

Excellent service, communication and support throughout the process of leasing a new vehicle! I can only recommend. More

by alexander.brunner123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
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Oct 15, 2021 -

BMW of Austin responded

Thank you for the positive feedback! We are delighted to know that you had a good leasing experience with us at BMW of Austin, and we appreciate you recommending us!

October 13, 2021

Excellent service, knowledgeable service advisor, nice waiting area. The work was done on time. The car was washed. More

by Prabhat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Bryce
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Oct 14, 2021 -

BMW of Austin responded

Thank you! We're happy our team provided a great experience for you. We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2021

Am still interested the same car, but no one follow up with me after I said I got trade in More

by Quangly.tvjewelry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Report | Print
Oct 12, 2021 -

BMW of Austin responded

Hello, Thank you for sharing your review. Your feedback is important to us here at BMW of Austin, and I would appreciate the opportunity to speak with you to address your feedback. Please email me at hhargrove@penskeautomotive.com with your preferred contact information. Thank you, Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com

October 09, 2021

Monte is a very knowledgeable and courteous service advisor. Austin Infiniti delivers superior service to their customers! More

by philipray76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monte
Report | Print
Oct 10, 2021 -

BMW of Austin responded

Thank you for sharing your experience! It's great to know that you enjoyed your visit!

October 02, 2021

Simple, friendly- listen and worked with us to make a nice purchase experience. Love the car! More

by mikenorgren1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Emmanuel
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Oct 03, 2021 -

BMW of Austin responded

Thank you so much for your review! We are glad we could make your car buying experience enjoyable.

October 01, 2021

Received great service, barely had time to get seated. I will continue to go to this dealership More

by Jmiller1912
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
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Oct 01, 2021 -

BMW of Austin responded

Hi there, We are pleased that our Service Department could get you back on the road in a timely manner. Thank you for choosing BMW of Austin and we look forward to working together in the future.

October 01, 2021

Comfortable area for waiting and immediate service and attention from staff and the cleaning of my vehicle when it was done and the wait wasn't long at all More

by Adolphus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger
Report | Print
Oct 02, 2021 -

BMW of Austin responded

Thank you for stopping at BMW of Austin! We look forward to helping with any of your future needs. Happy driving!

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