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BMW of Austin

Austin, TX

Overview
Reviews
4.5
970 Reviews
Call Dealership (844) 556-6538
View Awards

7011 McNeil Drive

Austin, TX

78729

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Showing 970 reviews

August 21, 2021

Came in for service appointment @1:30pm was out by 3:30pm. Routine maintenance fast, friendly and knowledgeable, establishment. I go no where else. Great to of people to be around. More

by jgolden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cunny
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Aug 22, 2021 -

BMW of Austin responded

Hi there, Thank you for your positive review. We are thrilled you continually experience professional, timely, friendly Service visits with our Team here at BMW of Austin. We are looking forward to your next visit with us for any of your future automotive needs.

August 21, 2021

Service advisor kept me informed with all the updates on my car, friendly staff and nice coffee in the waiting area. Unfortunately the car wash was terrible, there’re massive water spots on the paint that a More

by davidli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger
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Aug 22, 2021 -

BMW of Austin responded

We really appreciate you taking the time to leave a positive review for us! Thanks for choosing BMW of Austin!

August 18, 2021

Good customer service except for sales personnel in used cars, misogynists for sure. Pay attention to women, we’re not all stupid. More

by jbclcsw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Liedkte, Scott Cuny
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Aug 19, 2021 -

BMW of Austin responded

Thank you for the positive star rating and feedback. We look forward to future visits.

August 18, 2021

Fabulous customer service from Jose Fernandez. Knowledgeable technicians and easy check out. I was also given a lovely BMW loan car to use whilst mine was being repaired. More

by Mitchell, D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
Report | Print
Aug 18, 2021 -

BMW of Austin responded

Thank you for the fantastic feedback! We are so glad that you were impressed with the knowledge and expertise of our technicians. Your kind words are truly appreciated; BMW of Austin welcomes you back at any time.

August 17, 2021

Excellent responsiveness….excellent quality Sevices. Cost for service higher than some however it’s worth if More

by VDiddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
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Aug 17, 2021 -

BMW of Austin responded

Thank you for the outstanding feedback! We are so glad that you found the BMW of Austin team to be communicative and professional. If there is anything else that we can do for you, please be sure to let us know.

August 17, 2021

Knowledgeable, not push. Genuinely interested in helping you get right car More

by REBEL2865
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sahibzada
Report | Print
Aug 17, 2021 -

BMW of Austin responded

We're happy you found our staff to be so helpful and knowledgeable during your experience here at BMW of Austin! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 17, 2021

Excellent service. Fast. Professional. Clean. Great folks to work with. More

by ATXBent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
Report | Print
Aug 17, 2021 -

BMW of Austin responded

That's wonderful to learn! We are happy to see that you were pleased with all aspects of your recent visit. BMW of Austin is here for you if you should need anything else.

August 15, 2021

I have always received outstanding service from BMW or Austin and my Service Manager, Mr. Chris Brice! Overall, employees of the Service Department are polite and professional. More

by Jvrhoades1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Me. Chris Brice.
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Aug 16, 2021 -

BMW of Austin responded

Hi there, Thank you for your positive review. We are thrilled you have had professional, helpful and outstanding Service experiences with our Team here at BMW of Austin. We are looking forward to your next visit with us for any of your future automotive needs.

August 13, 2021

They have always taken great care of me and my car. The people are friendly and helpful and my representative is awesome, she always takes great care of me. More

by Donovan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda DeHart
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Aug 13, 2021 -

BMW of Austin responded

Hi, Donovan! Thank you for the 5-stars and feedback. The team is glad your experience at BMW of Austin was awesome. We look forward to future visits.

August 11, 2021

Mike Hanaway has sold us several BMWs. Mike always makes the experience of buying a car stress free and takes care of every single detail. He is always there for you AFTER you purchase the car as well. I wo More

by lamanse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Report | Print
Aug 11, 2021 -

BMW of Austin responded

Thank you for the excellent review! We are so happy to see that your salesman provided you with consummate service. We appreciate the fact that we have earned your loyal business as well. If there is anything else that we can do for you, BMW of Austin is here for you.

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