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BMW of Austin

Austin, TX

4.5
970 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 970 reviews

August 10, 2021

Always courteous, professional, timely and the work is complete. This is my dealership-highly recommended! More

by proeeo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
Aug 10, 2021 -

BMW of Austin responded

The team at BMW of Austin thanks you for the 5-stars and kind words!

August 09, 2021

I just got my brand new 2022 7 series from BMW of Austin on McNeil Rd, without any doubt Mike Hanaway the new BMW internet sales manager was the best to deal with, he helped me finalize my build, and from t More

by M.A.K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Aug 10, 2021 -

BMW of Austin responded

Hi there, Thank you for sharing your positive review. We are delighted that our team were the best to deal with. Enjoy your BMW Series 7 and we appreciate your recommendation. Thank you for choosing BMW of Austin and we look forward to working with you in the future.

August 08, 2021

Great service and understanding of their product. Wonderful service dept. More

by BMW 3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Aug 09, 2021 -

BMW of Austin responded

Thank you for sharing your feedback with us! We are so happy to learn that you were impressed with our knowledge and expertise. If there is anything else that BMW of Austin can do for you, don't hesitate to let us know.

August 06, 2021

The folks with whom I had contact were extremely professional, efficient, and helpful. They were cheerful and excellent communicators. More

by Txnonnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cuny. and another young man greeted me when I drove in- delightful personality but don’t know his name.
Aug 07, 2021 -

BMW of Austin responded

Thank you for your positive review for our team at BMW of Austin! We look forward to the next time our team can be of assistance again.

August 05, 2021

Thank you Cory Rutherford for guiding me through the buying process (BEST Client Advisor I’ve encountered in the buying process). Fully transparent, respectful, and friendly (even gave my 14 yr old some More

by Erikamendez1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Rutherford, Troy, Renee
Aug 05, 2021 -

BMW of Austin responded

Thank you for the excellent review, Erika! We are so glad to learn that each member of the BMW of Austin team you worked with exceeded your expectations. We are appreciative of your recommendation as well. Congratulations on your purchase; we look forward to working with you again in the future.

August 05, 2021

Excellent service Always ready as soon as you arrive Excellent service Always ready as soon as you arrive Luis Peinado makes my experience at this dealership a great one every time I bring my car. More

by Garciacarlosatx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Peinado
Aug 06, 2021 -

BMW of Austin responded

We're happy to learn you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 04, 2021

Awesome customer service! Very nice and kinda people will always help you and accommodate your needs More

by Juan Gonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
Aug 15, 2021 -

BMW of Austin responded

Thank you for taking the time to leave us a great review, Juan! It was a pleasure to work with you, and we look forward to working with you for years to come at BMW of Austin.

August 01, 2021

The dealer is nice, clean and the front line receiving the car are friendly, courteous and polite. The BIG PROBLEM that we have is with COMMUNICATION once the car is there for service more than one day. More

by Ekena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amand de Heart
Aug 02, 2021 -

BMW of Austin responded

Ekena, I would like to learn more about the level of customer service and communication you have received from our Service Team.. We pride ourselves on the high-quality standards we maintain here at BMW of Austin and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at hhargrove@penskeautomotive.com? Thank you, Hope Hargrove Customer Experience Director BMW of Austin

July 31, 2021

I always get the best service with Josh Montana and he has yet to fail me. Excellent job from Josh and all of the friendly staff. More

by JasonM107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Montana, Cashier
Aug 01, 2021 -

BMW of Austin responded

Thank you! Glad we could help take care of your vehicle. Welcome to the BMW of Austin Family!

July 29, 2021

Service was excellent. Erika Garcia covered everything very clearly with me and kept me updated as I waited. The check out process was easy and my car was super clean! More

by Allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika Garcia
Jul 30, 2021 -

BMW of Austin responded

Allen, thank you for the positive review and rating! We are happy to know that you had a good experience with our Service Department at BMW of Austin, and we hope that you will continue to choose us!

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