BMW of Austin

From the very beginning of the transaction to the end everything went very smooth. Everyone was helpful. They explained the electronic system of the car and its features everything went very smooth. Everyone was helpful. They explained the electronic system of the car and its features More

I would say they can improve attention to customer visit response. Also sales or general manager should once visit thanks buyers who spends 50k plus. response. Also sales or general manager should once visit thanks buyers who spends 50k plus. More

I was so happy to buy my first BMW. Customer service was great and easy to driving test.I am High recomend BMW of Austin. great and easy to driving test.I am High recomend BMW of Austin. More

Excellent service. This dealer goes above and beyond to ensure complete customer satisfaction. Josh kept me informed through the entire process and was very professional. ensure complete customer satisfaction. Josh kept me informed through the entire process and was very professional. More

The service department is amazing, and Eric Dominguez is the best! He always makes sure the repairs and service are satisfactory and completed in a timely manner. the best! He always makes sure the repairs and service are satisfactory and completed in a timely manner. More

The work was done very well and quickly and within the price initially quoted.I will continue to have any required service performed by this dealer. price initially quoted.I will continue to have any required service performed by this dealer. More

Super easy process. Booked my appointment online and Scott was ready when I got there. My car was done before I could even finish lunch! Scott was ready when I got there. My car was done before I could even finish lunch! More

After leasing a Lexus SUV for the past decade, I decided to go back to my true love, a BMW X1. Its a beautiful sporty car and very affordable. Mike Hanaway was my sales person and he was very helpful, frien to go back to my true love, a BMW X1. Its a beautiful sporty car and very affordable. Mike Hanaway was my sales person and he was very helpful, friendly and accommodating in finding me the specific car I wanted in a certain color with specific features. He was also very gracious in negotiating an excellent price! I am very happy with my purchase and the personal service at this BMW dealership. More

Worked with James Stewart buying my first BWM. He was awesome. Worked with me on everything. It was a great experience. I’m so glad I came up here. He worked really hard tracking down the cars that I had awesome. Worked with me on everything. It was a great experience. I’m so glad I came up here. He worked really hard tracking down the cars that I had pulled to look at. More

This is a review of the service department of BMW of Austin. We took the car in for a lease end inspection. The lady told us the two front tires were "not meeting BMW standards for wear". We don't ev Austin. We took the car in for a lease end inspection. The lady told us the two front tires were "not meeting BMW standards for wear". We don't even know what that meant as we know for a fact that the tires meet Texas/Austin inspection requirements. In any event, to avoid any argument from them, we asked for an estimate. It was about $585. We took the car in for the replacement. The bill was $ 645!!! We told the cashier that we have an estimate a week ago which was $ 585... She had to call a number of people and at the end reluctantly charged us the $585... This is not the way how a high end car dealership should behave. We have planned to get another BMW when we return to Austin later in the year. Now, we for sure will look elsewhere. Had we not had the estimate, we would have been charged extra for something which we are certainly not even needed in the first place. Just terrible, terrible behavior for a BMW dealership More