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BMW of Austin

Austin, TX

4.5
969 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 969 reviews

April 30, 2021

Kory was OUTSTANDING AND SO HELPFUL! Buying our vehicle from BMW OF AUSTIN was ABSOLUTELY AMAZING! The service we recite was BEYOND Perfect! Everything was so smooth and no hassle at all! His boss was unde More

by anitahardin31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kory
May 02, 2021 -

BMW of Austin responded

Hi there, At BMW of Austin we thank you for your five star review. We strive to create a customer driven experience, therefore we are delighted to hear that Kory was able to create this environment for you. We deeply appreciate your recommendation. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.

April 29, 2021

My mini lease was ending and I really wanted to look into a BMW. Charlie Baze from BMW and Damon Whitmer from Mini took such great care in collaborating together to help me make that a realization. It was an More

by Ripley12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Baze
Apr 30, 2021 -

BMW of Austin responded

Hi there, At BMW of Austin we thank you for your five star review. We strive to ensure that our customers feel valued and informed and so we are thrilled that Charlie was able to make this possible for you. We deeply appreciate your recommendation. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.

April 28, 2021

Outstanding service and customer service. Eric is the total professional and has a definite passion for his job and the customer. Appreciate his assistance. James More

by Nawty jetset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 29, 2021 -

BMW of Austin responded

Hi there, At BMW of Austin we would like to thank you for your five star review. We strive to create a customer driven experience, therefore we are delighted to hear that Eric was able to make this possible for you. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.

April 28, 2021

Amazing customer service. Erica Garcia took her time to explain a few questions I had about a recall I had received (from carfax) not BMW of Austin. More

by Regina Bogart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Garcia
Apr 29, 2021 -

BMW of Austin responded

Hello Regina, From our team at BMW of Austin we thank you kindly for your five star review. We like to focus on ensuring that out customers feel informed and valued, so we are thrilled to hear that Erica was able to create this environment for you. Thank you for choosing BMW of Austin and we hope to continue to assist with all your future automotive needs.

April 28, 2021

From the very beginning of the transaction to the end everything went very smooth. Everyone was helpful. They explained the electronic system of the car and its features More

by Hgeorgi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dickerson ,Andrew
Apr 29, 2021 -

BMW of Austin responded

Hi there, At BMW of Austin we express our gratitude for your five star review. We set out to create a customer driven experience, so we are thrilled to hear about your recent visit. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.

April 28, 2021

I would say they can improve attention to customer visit response. Also sales or general manager should once visit thanks buyers who spends 50k plus. More

by KP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP
Apr 30, 2021 -

BMW of Austin responded

Hello, Thank you for sharing your feedback. We take our customer feedback very seriously and would like the opportunity to discuss this in greater detail. Can you please send your preferred contact method to me at hhargrove@penskeautomotive.com? I look forward to hearing from you. Hope Hargrove Customer Experience Director BMW of Austin

April 27, 2021

I was so happy to buy my first BMW. Customer service was great and easy to driving test.I am High recomend BMW of Austin. More

by JI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Seaman
Apr 28, 2021 -

BMW of Austin responded

Hi there, At BMW of Austin we would like to thank you for your five star review. We deeply appreciate your recommendation and we hope you enjoy driving your BMW. Thank you for choosing BMW of Austin and we hope to continue to assist with any of your future automotive needs.

April 27, 2021

Excellent service. This dealer goes above and beyond to ensure complete customer satisfaction. Josh kept me informed through the entire process and was very professional. More

by jreinke28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Montana
Apr 28, 2021 -

BMW of Austin responded

Hello there, At BMW of Austin we thank you kindly for your five star review. We strive to create a customer driven experience, therefore we are delighted to hear that Josh has been able to create this environment for you. Thank you for choosing BMW of Austin and we hope to see you again.

April 26, 2021

The service department is amazing, and Eric Dominguez is the best! He always makes sure the repairs and service are satisfactory and completed in a timely manner. More

by Ty.eppes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Apr 28, 2021 -

BMW of Austin responded

Ty, thank you for taking the time to share your amazing experience with Eric in our Service Department! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at BMW of Ausitn.

April 24, 2021

The work was done very well and quickly and within the price initially quoted.I will continue to have any required service performed by this dealer. More

by Rey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Apr 25, 2021 -

BMW of Austin responded

Thank you for choosing BMW of Austin for your service needs. We look forward to having you here again in the future. Have a wonderful day, Rey!

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