BMW of Austin

I'm not a pleased customer of the Service dept. Brought in my BMW IX50 with 7800 miles on it. It has uneven tread wear on the rear tires. The middle of the tires are at 2mm of tread while the ou Brought in my BMW IX50 with 7800 miles on it. It has uneven tread wear on the rear tires. The middle of the tires are at 2mm of tread while the outsides are at 5 to 6 mm. This is a Textbook problem with the tires being over-inflated. They are inflated at 44 psi which is what the specs on the door says to do. Service will not take care of me. Basically over $600 in tires, they are going to tell a person who bought a 100K vehicle to pound sand. Yeah, BMW is not for me. Going to go to a brand that cares about their customers. More

Thank You Gino, My car-buying journey at BMW North Austin was transformed into an unforgettable experience, thanks to Gino Cavazos. Having grown up with German cars since the 1980s and experienced pur Austin was transformed into an unforgettable experience, thanks to Gino Cavazos. Having grown up with German cars since the 1980s and experienced purchasing various BMW models such as the 3, 5, and 7 Series from official dealers in Belgium, the Netherlands, and most recently, the i7 from Borusan Automotive in Istanbul, Turkey, my standards and expectations are invariably high. Yet, Gino exceeded all these, offering an unparalleled buying experience that topped them all. His profound knowledge, passion for BMWs, and unwavering dedication to customer satisfaction shone brightly in every interaction. The process of purchasing my BMW X3 was made seamless, informative, and exceptionally delightful, showcasing his commitment to excellence, which stands out in the automotive industry. Gino’s approach transcends the typical car sale; it's about crafting a personalized experience that deeply resonates with my long-standing appreciation for German engineering. In summary, Gino Cavazos at BMW North Austin is the epitome of professionalism and personalized service, setting a new benchmark for what a car-buying experience should be. His expertise not only made me feel valued but also reaffirmed my passion for BMW vehicles, outshining my previous encounters across Europe and Turkey. I am thoroughly impressed with my new BMW X3 and highly recommend Gino to anyone seeking a distinguished and genuinely satisfying car-buying journey. He is, without a doubt, a true connoisseur of cars and customer satisfaction. More

Chris Reilly is your man! He is kind, funny, smart and truly personable. He was so so accommodating and patient with me in my search for my perfect bmw. I was kind of a pain a He is kind, funny, smart and truly personable. He was so so accommodating and patient with me in my search for my perfect bmw. I was kind of a pain and he handled me with pure grace. This was my first ever experience purchasing a new car and he made every step of the way a pure joy! He put up with my endless questions and requests and ultimately delivered me the sweetest bmw x3 Msport that I was searching for! From start to finish the process was quick, fun and super personalized. I am afraid I have been converted to Bmw for life! I have not stopped smiling every time I see my suv. Also, a shout out to the entire team that helped me drive away from the dealership. Pristine service, happy and engaging staff and a warmth that I have not felt in a delish environment before!!! I would give 10 stars if I could! More

The whole experience was great! Mike was very helpful and made everything easy. Love my new X5! Mike was very helpful and made everything easy. Love my new X5! More

Cory Rutherford with BMW of Austin is absolutely spectacular!! He was very patient with us while test driving and looking at different models, answered all of our questions, and was and IS always th spectacular!! He was very patient with us while test driving and looking at different models, answered all of our questions, and was and IS always there for us for any post purchase occasions, too! For example, he always greets us when we have to go to BMW for anything, still answers any and all of our questions. The entire BMW staff was amazing too, including financing as well. Thank You Cory and BMW of Austin, we will continue coming to You for any future car purchases, too, and will refer you both!! If you need a new ride, Cory Rutherford is Your Guy!! (They also have other brands in the used car department of the dealership too).:) More

Great People and Service! This is our third vehicle from BMW of Austin and it is always easy to work with Mike and the team. We look forward to working with Mike in the futur This is our third vehicle from BMW of Austin and it is always easy to work with Mike and the team. We look forward to working with Mike in the future More

Since 2001, our family has used the great services of Mike Hanaway to buy numerous new BMWs. We are always pleased with the personal attention and thoughtful remarks about our family. The Zass family. Mike Hanaway to buy numerous new BMWs. We are always pleased with the personal attention and thoughtful remarks about our family. The Zass family. More

Exceptional Service and Unforgettable Experience with My BMW Purchase. The level of customer service I received throughout the entire process was truly exceptional. My Client Advisor Ivan Fedko was patient BMW Purchase. The level of customer service I received throughout the entire process was truly exceptional. My Client Advisor Ivan Fedko was patient, attentive, and dedicated to making sure I felt comfortable and confident in my decision. He guided me through the various models, highlighting key features and explaining the advanced technologies. The purchasing process was seamless, thanks to the efficiency and professionalism! More

If you're in the market for a new BMW, I highly advise you look no further than Client Advisor Mike Hanaway and General Sales Manager Jim Polito at BMW of Austin.   When I began my luxury car shopping you look no further than Client Advisor Mike Hanaway and General Sales Manager Jim Polito at BMW of Austin.   When I began my luxury car shopping experience, I was looking for more than just a vehicle that satisfied my checklist; hoping this to be my first of many BMWs, I was looking for a salesperson and dealership I could trust to guide me and be responsive through the build and purchase process, a team that wouldn't pressure me on an expensive decision, a team that gave sound advice and a fair market deal, and a team I felt I could turn to should something go wrong.  So far, Mike, Jim, and BMW of Austin have over-delivered across the board (as has the vehicle!). From the moment I reached out to Mike Hanaway, he was responsive but never pushy.  He took me on a test drive of the 2024 X5 that encouraged and allowed me to experience all the vehicle had to offer all the while patiently answering my questions.  When my wife and toddler dropped in unannounced on the last Saturday of the month (I'm sure we were his least favorite prospective customers that month) Mike handed us the keys and encouraged us to get to know the X5 as a family without him; this allowed my nervous wife to experience the vehicle without feeling like a salesperson was "watching her" and led her to prefer the vehicle over others.  I'd done my research on price; Mike offered a fair deal from the start on the vehicle that prevented an exhausting negotiation, gave me selfless advice on the build process even if it resulted in a lower MSRP for BMW, and communicated updates along the way.   To be clear, the transaction wasn't flawless.  For example, the day after I drove off the lot I realized that my deposit hadn't been applied to the transaction (I forgot, too).  But Mike and GSM Jim Polito immediately acknowledged and took ownership of the issue, remedied the transaction, and followed up with me to make sure I had updates and saw the funds applied.  To me, how a dealership operates when something "goes wrong" speaks more to their character and integrity than when everything goes perfectly in the first place.   I'm very much looking forward to purchasing my next BMW from BMW of Austin, but I'm loving the 2024 X5 in the meantime.   More

BMW always makes me feel special. I’ve been a customer for over 20 years. Both sales and service department are always so courteous and helpful. I’ve been a customer for over 20 years. Both sales and service department are always so courteous and helpful. More