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BMW of Austin

Austin, TX

Overview
Reviews
4.8
952 Reviews
Call Dealership (844) 556-6538
View Awards

7011 McNeil Drive

Austin, TX

78729

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Showing 952 reviews

May 22, 2023

Great service and responsiveness. Mike Hanaway was great to work with, and we are very happy with our new BMW! More

by jldeegan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
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May 22, 2023 -

BMW of Austin responded

Hello. We are pleased to see that you are happy with your new BMW, and enjoyed our Sales Team great service and responsiveness. Thank you for leaving this excellent review for BMW of Austin, and congratulations on your new vehicle.

Helpful
April 19, 2023

This was my first purchase of a BMW. I bought it for my husband. I thought the experience was excellent. More

by Ruthminton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Anderson
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May 19, 2023 -

BMW of Austin responded

Hello, thank you very much for this remarkable 5-star review. Congratulations on the purchase of your first BMW for your husband. It makes us honored to learn that our Sales Team could make your experience so excellent. If you have any future auto-related needs, you can be sure to count on our staff here at BMW of Austin.

Helpful
April 16, 2023

4/16/2023 I highly recommend Mike Hanaway as your sales adviser. He is down to earth, a pleasure to work with, and he is there to help you find the perfect car/features for you. It was a great experience More

by Debbie B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway, Jason Martinez
Report | Print
May 19, 2023 -

BMW of Austin responded

Debbie, thank you for leaving a 5-star review and sharing your experience. We're thrilled to know that our Sales Advisors provided you with excellent service and were down to earth, making it a pleasure to work with them. We take pride in helping our customers find the perfect car and features for them, and we're delighted to see that we met your expectations. We're also pleased to learn you're happy with your new BMW X3 SUV and find it fun to drive. We're thrilled that our BMW Genius was able to assist you with the electronic workings of your new BMW. We understand that it can be overwhelming to learn about all of the features and functions of a new car, and we're glad that our BMW Genius was able to spend the time with you to ensure you were knowledgeable about your new vehicle. Thank you for choosing BMW of Austin as your first-time dealership and for recommending us to others. We appreciate your business and hope to continue providing you with awesome service in the future.

Helpful
April 15, 2023

Great service and responsiveness. Good customer service, it was a lengthy but transparent process. Would recommend. More

by kamilali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Hanaway
Report | Print
May 22, 2023 -

BMW of Austin responded

Thank you for choosing us here at BMW of Austin to care for your vehicle. We are glad to see that you received good customer service and responsive communication during your visit. We appreciate your business.

Helpful
March 18, 2023

Mike Hanaway is our champion! We knew we wanted a BMW and he made sure we bought the car we needed. He was professional and friendly. What a great experience! More

by Gene S
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Report | Print
Mar 19, 2023 -

BMW of Austin responded

Hello, Gene. Our Sales Team always wants to ensure our customers are getting the best BMW vehicle to fit their needs. Congratulations on your new ride. We hope to have the pleasure of providing you with more great experiences and professional care here at BMW of Austin.

Helpful
February 02, 2023

We have been customers of BMW Austin for over a decade and Mike Hanaway has being our sale person over a decade. He has been a great listener and adviser when purchasing our new vehicles. You couldn't b More

by rrodriguez27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Report | Print
Feb 02, 2023 -

BMW of Austin responded

Thank you for the great 5-star rating and for taking the time to leave feedback about your experiences at BMW of Austin. We're overjoyed that we met your expectations on those visits. We would also like to thank you for your continued support and business over the years. If there's anything else we can do for you, please let us know.

Helpful
December 22, 2022

Great service and responsiveness. I purchased car fully online and dealer was very transparent and made it easy More

by mqpro88
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Report | Print
Dec 22, 2022 -

BMW of Austin responded

Thanks for your great review and for giving our dealership such a highly-rated review. We always strive to provide top-quality service to every guest and are pleased to learn that you enjoyed your experience. It's our hope that you continue to choose BMW of Austin for all your automotive needs.

Helpful 1
November 15, 2022

I absolutely love my new BMW. But the experience buying it is what will keep me a BMW customer for life. Thank you to everyone who helped along the way- Mike Hanaway was the best More

by TracyN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway, Jason Martinez, Troy M.
Report | Print
Nov 15, 2022 -

BMW of Austin responded

We are so glad you are enjoying your BMW, Tracy. Thank you for your wonderful review. We strive to provide a five-star experience to all of our customers, and it is great to know that you received just that. If we can be of any future assistance, please don't hesitate to contact us at BMW of Austin.

Helpful
August 05, 2022

Mike Hanaway was one of the most pleasant and helpful car salesmen we have ever worked with and look forward a continuing great experience at BMW of Austin. More

by Monty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Report | Print
Aug 07, 2022 -

BMW of Austin responded

BMW of Austin couldn't be happier knowing that our Sales Team provided you with a pleasant experience. Monty, we hope you are enjoying your new car, and we look to serve you for many years to come.

Helpful
July 08, 2022

Mike Hanaway is fantastic and great to work with. My wife and I have been purchasing automobiles from Mike for the past 25 years. Each purchase has been flawless, no pressure and fair prices. We w More

by veintemillas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
na
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Jul 09, 2022 -

BMW of Austin responded

Hello, All of us truly appreciate your return patronage and kind words. We hope that you are enjoying your purchase. Thank you for choosing BMW of Austin.

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