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BMW of Austin
Austin, TX
953 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 953 reviews
January 18, 2021
BMW of Austin is a first-class company that provided excellent customer service for my recent purchase of a 2017 Pre-Owned BMW. The following staff members (Charles, Renee, Ben, Jay) provided top notch excellent customer service for my recent purchase of a 2017 Pre-Owned BMW. The following staff members (Charles, Renee, Ben, Jay) provided top notch service from start to finish. Charles was the lead sale agent that ensured all of my desires were complete and the vehicle ready for purchase and pick-up on the same day. Renee was instrumental in doing the walk-thru and functions of the vehicle itself. Ben simplified the documentation and purchasing process for quick purchase, minus my military war stories. Jay provided his management expertise when verifying additional questions during final inspection. To put it in simple terms, a professional staff with the know how to get things done quickly and a customer- first attitude. Do yourself a favor and save time looking around at other BMW dealerships, you will not regret it on price, variety of vehicles, customer service, and knowledge. Glad to be a member of the BMW of Austin family and look forward to purchasing a 5 Series BMW in the near future! Thanks to everyone involved for your professional service! V/r, Al More
by AL
Employees Worked With
Charles, Renee, Ben, Jay
Helpful January 17, 2021
After having had 4 different Mercedes-Benz back to back. I switch to a BMW X5M. Great cat but what stands out about my experience is the outstanding service I have received for several years now. I have h I switch to a BMW X5M. Great cat but what stands out about my experience is the outstanding service I have received for several years now. I have had a relationship with Chris Brice for over three years and he and his team have always taken great care of me and my vehicle. Their professionalism, knowledgeable and courtesy are outstanding. More
by stanleyjlewis
Employees Worked With
Chris Brice
January 17, 2021
Mike is really great guy and he os been really helpful and he is very knowledgeable about his job and I really recommen to anyone to contact him if you want buy car and he is very knowledgeable about his job and I really recommen to anyone to contact him if you want buy car More
by Fenty sugiharto
Employees Worked With
Finance guy
January 17, 2021
My visit was a last minute one. Always good quality and keeping up to the standards. Never been disappointed at this service center. Thanks to Luis , my advisor and Karen for squeezing me last minute. Kudo keeping up to the standards. Never been disappointed at this service center. Thanks to Luis , my advisor and Karen for squeezing me last minute. Kudos both. More
by anoopjylive
Employees Worked With
Karen Sandoval, Luis G Peinado
January 13, 2021
Great plus was the pick up and delivery of carEmployee Great plus was the pick up and delivery of car Employee who did this was outstanding Also practiced proper procedure for Covid Service department Great plus was the pick up and delivery of car Employee who did this was outstanding Also practiced proper procedure for Covid Service department repaired problem in a a complete and timely manager Service advisor also excellent Thanks so much😊 More
by Dianna Pickens
Employees Worked With
John , Tim
January 13, 2021
Best service I’ve ever had from a dealership. Larry was my salesman and Josh was my finance, both combined made it simple, easy and painless. I’ve bought from many dealers and even at my own dealership, ne my salesman and Josh was my finance, both combined made it simple, easy and painless. I’ve bought from many dealers and even at my own dealership, never received this kind of service! I’m a repeat customer at this dealership. Thank y’all. More
by KLHLEE88
Employees Worked With
Larry Stenson, Josh Wheelock
January 12, 2021
They gave me best deal on my tires and really worked with me on pricing. Service manager is really great person he helped me a lot. me on pricing. Service manager is really great person he helped me a lot. More
by raheemaashfaq
Employees Worked With
Service manager help me personally
January 10, 2021
This was my first time I need go to this dealership and everyone was very helpful and friendly! It was very clean & covid friendly..thanks for the wonderful work! everyone was very helpful and friendly! It was very clean & covid friendly..thanks for the wonderful work! More
by Laurakcoe
Employees Worked With
Chris Brice
January 10, 2021
Outstanding dealer, the employees are courteous and always looking to make you feel welcome. The dealer is very clean and well maintained. Bought my car and will be maintain at this dealer. always looking to make you feel welcome. The dealer is very clean and well maintained. Bought my car and will be maintain at this dealer. More
by jaaviles510
Employees Worked With
Charles
