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BMW of Austin

Austin, TX

4.5
970 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 970 reviews

February 04, 2021

Easiest car buying process I have ever experienced! Great service, friendly staff and great selection of vehicles! Brian was amazing to deal with! Will return my business to BMW of Austin because of Brian Gi More

by Katie Dove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Giroux
Feb 05, 2021 -

BMW of Austin responded

Katie- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're glad to hear you are satisfied with the high level of customer service you received with Brian, and with your purchase. We hope you continue to love your new X4 and we look forward to taking care of any of your auto needs in the future at BMW of Austin in Texas.

February 03, 2021

I feel confident when I take my car here that I will get a competent and thorough review of its required maintenance, and repairs that work. More

by tmdossey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Montana
Feb 04, 2021 -

BMW of Austin responded

Thanks for taking the time to share your excellent service experience with Joshua! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

January 30, 2021

Came in for a airbag recall. both passenger & driver airbags replaced in under an hour & they covered my Uber’s from and back to the dealer. Joshua is a car enthusiast as well so it was really refre More

by Terre2urGSE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Montana
Jan 31, 2021 -

BMW of Austin responded

Thank you so much for taking the time to share what a great experience you had with Joshua at BMW of Austin. We're so pleased to see that everything went well. If there is anything further we can be of assistance with, please do not hesitate to reach out!

January 26, 2021

Tim Montgomery has been great taking care of my X5, great service, vehicle ready on time, fixed great. Vehicle clean when picked up. Thanks Tim. More

by Sabasf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
Jan 26, 2021 -

BMW of Austin responded

Hi there, thank you for the great review with Tim! It was wonderful working with you. We hope you consider us again in the future.

January 22, 2021

Purchased another X5 and Troy was excellent. I had ordered the car from the factory and when it arrived he had financing all ready to see me and sign the documents and go. The entire process was very More

by M. Walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey
Jan 22, 2021 -

BMW of Austin responded

Hi there, thanks for the kind words! We're glad to hear Troy has given you great service. We appreciate your business and are here anytime you need help.

January 20, 2021

The car is great. Our sales experience was excellent. We were able to order the exact car we wanted and received it in a reasonable time. More

by bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Blaze
Jan 21, 2021 -

BMW of Austin responded

Hi Bruce, thanks for the five-star review! We're glad to hear your experience was positive. Have a wonderful day!

January 19, 2021

Mike hannaway is our go to guy for our 4th x5. He energetically helped us buy and receive our new car. He always goes the extra mile. More

by Swjacobs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hannaway
Jan 19, 2021 -

BMW of Austin responded

Congratulations on your new BMW X5! We hope you are enjoying it. Thanks for shopping with BMW of Austin. We wish you many happy miles.

January 18, 2021

BMW of Austin is a first-class company that provided excellent customer service for my recent purchase of a 2017 Pre-Owned BMW. The following staff members (Charles, Renee, Ben, Jay) provided top notch More

by AL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles, Renee, Ben, Jay
January 17, 2021

After having had 4 different Mercedes-Benz back to back. I switch to a BMW X5M. Great cat but what stands out about my experience is the outstanding service I have received for several years now. I have h More

by stanleyjlewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brice
Jan 17, 2021 -

BMW of Austin responded

Thank you for taking the time to share your experience with us. We love nothing more than knowing that you have received exceptional customer service from Chris and the rest of our team over the years. We look forward to working with you for many more years here at BMW of Austin!

January 17, 2021

Mike is really great guy and he os been really helpful and he is very knowledgeable about his job and I really recommen to anyone to contact him if you want buy car More

by Fenty sugiharto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Finance guy
Jan 17, 2021 -

BMW of Austin responded

Thank you for the positive review! We are glad to know that you have enjoyed working with Mike. Please let us know if we can be of any further assistance here at BMW of Austin.

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