Back

BMW of Austin

Austin, TX

4.7
1,009 Reviews

7011 McNeil Drive

Austin, TX

78729

Directions

By Type

Showing 1,009 reviews

February 24, 2021

I drove in for air in my tire. We had just had extremely cold weather but it turned out to be a nail in my tire. They sold me a new tire and worked me in . I was out within an hour and 15 minutes. More

by lynn.quick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Montana
Feb 24, 2021 -

BMW of Austin responded

Hi there, thank you for the kind words with our team! We're glad to hear your experience was positive. We appreciate your business and welcome you back anytime you need help.

February 20, 2021

I just purchased my 2nd BMW from BMW of Austin. Mike Hanaway and the whole team were very friendly and also professional. I have established a wonderful working relationship through the years with my S More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway, Scott Cuny
Feb 20, 2021 -

BMW of Austin responded

Congratulations on yet another BMW, Kathy! We're super happy to know of your positive comments regarding working with Mike and Scott at BMW of Austin. If there is anything else we can be of assistance with, please do not hesitate to reach out!

February 19, 2021

I just purchased my 1st M2 and my 3rd BMW from BMW of Austin. Mike Hanaway and the team were very professional and made my experience incredibly smooth, quick and easy! More

by Sosagolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway , Bruce Fluet, Chris Markey, Chuck Jett
Feb 20, 2021 -

BMW of Austin responded

Thank you for sharing your great experience with us! We are glad to know that you enjoyed working with our Sales Team. We hope to see you again at BMW of Austin!

February 15, 2021

Great buying experience. Matt Terranella was knowledgeable, friendly and very helpful in answering my questions. He was more interested in making sure I got what I wanted rather than trying to s More

by Richard W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Terranella , Chuck Jett
Feb 15, 2021 -

BMW of Austin responded

Thank you for the great review, Richard! We are so pleased to see that Matt's attentive and knowledgeable service answered all your questions satisfactorily. If BMW of Austin can be of future service, please be sure to let us know.

February 14, 2021

Josh Montana was very helpful. He arranged for a courtesy vehicle as soon as he saw my appointment would take longer than estimated and did his best to make sure my vehicle was serviced as fast as p More

by Jim T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Montana
Feb 15, 2021 -

BMW of Austin responded

Thank you for the five-star review! We are delighted to know that you had a great experience with our Service Department working with Josh Montana. Please let us know if we can be of any further assistance at BMW of Austin!

February 13, 2021

Helpful, educated sales staff. Larry was laid back, answered all of our questions, and allowed us a test drive without him in the vehicle. Easy discussion with Josh the finance manager. Their team di More

by texaskiwi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry, Josh
Feb 14, 2021 -

BMW of Austin responded

Thank you for the fantastic feedback! We are so happy to see that Larry and Josh went above and beyond to get your window tinting and ceramic coating just perfect. Congratulations on your purchase; BMW of Austin hopes to work with you again.

February 13, 2021

Customer service was outstanding! Scott is a outstanding customer service representative. The staff at BMW Austin are knowledgeable and seek to make your car service experience positive. More

by emdeeem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cuny
Feb 14, 2021 -

BMW of Austin responded

Thank you for the excellent review! We are pleased to learn that Scott's amazing service was knowledgeable and personable. If BMW of Austin can assist you further, please be sure to let us know.

February 12, 2021

My service adviser always takes care of me and my vehicle, she keeps me up to date and informed with my vehicles service information. Amanda always makes sure my vehicle gets the best service that it More

by Danielle2208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
Feb 12, 2021 -

BMW of Austin responded

Thank you for taking the time to leave a review for us at BMW of Austin. We're happy we could meet your expectations! Our team is available should you require any extra help.

February 05, 2021

Excellent dealership! professional team. I would recommend AUSTIN BMW. I felt that I walked away knowing they took really good care of Me. Thank You More

by vtlcannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim in Service Excellent , Bruce Fluet, Chris Markey, Chuck Jett
Feb 06, 2021 -

BMW of Austin responded

Thank you for visiting BMW of Austin. We are happy to know that you enjoyed our services. We look forward to working with you again.

February 04, 2021

Easiest car buying process I have ever experienced! Great service, friendly staff and great selection of vehicles! Brian was amazing to deal with! Will return my business to BMW of Austin because of Brian Gi More

by Katie Dove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Giroux
Feb 05, 2021 -

BMW of Austin responded

Katie- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're glad to hear you are satisfied with the high level of customer service you received with Brian, and with your purchase. We hope you continue to love your new X4 and we look forward to taking care of any of your auto needs in the future at BMW of Austin in Texas.

...
40
...