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BMW of Austin

Austin, TX

4.5
970 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 970 reviews

August 28, 2020

BMW Austin, Troy Masey and his team were amazing and made my new lease process seamless especially during this COVID-19 time. Thank you Troy! More

by Myia Hornsby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Masey, Sean Weaver
August 27, 2020

Every thing done on time and done right. Car was cleaned up. Josh explained what was to be done. All staff I came in touch with were friendly. Facility was properly set up to handle the virus issue. More

by Greggpete40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
August 27, 2020

Awesome people. Mrs.Amanda and the service manager were GOD sent and they were the epitome of excellence and courtesy so GOD BLESS You ALL. More

by Daniel N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mrs.Amanda Service department., Sean Weaver
August 24, 2020

BMW of Austin is great to work with. Troy Massey BMW of Austin is great to work with. Troy Massey handled all our needs and delivered two beautiful news cars with in 30 days. And the service dept More

by dennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Scott Liedtke
August 19, 2020

My service was quick and painless; always good to hear your vehicle is in good shape and no problems were found during service. I missed the coffee bar and the barista. Pandemic hits another favorite thin More

by tstrader
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Solis
August 18, 2020

Allan and the team were excellentWhy don’t they did they service my vehicle, but they clean inside and out and made the tires showerhead. Love my BMW. Do you like the follow up calls that we received for se More

by jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
August 17, 2020

Couldn't have asked for a better experience than with Troy Massey and the staff at BMW of Austin. Troy actually reminded us that we had mentioned looking at the car we eventually fell in LOVE with (we'v More

by J & L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
August 15, 2020

Best car buying experience ever! Love the BMW experience from start to finish. Troy and Josh made it a seamlessly enjoyable process the whole way. This is one of the reasons we keep c More

by jillmcdaniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Josh, Scott Liedke
August 15, 2020

The service was fast and efficient! My battery was defective and without my asking they informed me that it was still under warranty. I was More

by Penny Bradshaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, Sean Weaver
August 08, 2020

Outstanding dealer. All transactions handled to perfection and kept me well informed. Even though this was an out of state purchase, BMW Austin handled all vehicle registrations in my home state. S More

by Billyhatmaker
Recommend Dealer
Yes
Employees Worked With
Josh Wheelock, Troy Massey
Aug 08, 2020 -

BMW of Austin responded

Thank you so much for the kind review! It's great to know that you had a wonderful experience with us. Please let us know if we can be of any further assistance.

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