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BMW of Austin

Austin, TX

4.5
970 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 970 reviews

May 28, 2020

Bought a new BMW X7 M50i I Bought my new BMW X7 m50i last week. The first time we walked in to the showroom till we took delivery, the entire process was smooth. There was no More

by Loys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Joshua Wheelock
May 29, 2020 -

BMW of Austin responded

Hi Loys, Thanks for the great review with Troy and Joshua! We are thrilled to hear our team has given you excellent service. Congratulations on your new BMW X7 m50i! We truly appreciate your business and hope to see you again!

May 23, 2020

Trouble customer service during Covid19. Had battery replacement they installed battery charger in my car without showing me how this device will work What a great job .... More

by Steve_67
Recommend Dealer
No
Employees Worked With
Christopher , Sean Weaver
May 24, 2020 -

BMW of Austin responded

Steve, I am sorry to hear about any trouble you are having with understanding how the device works. Given the opportunity, I would like to speak with you about your experience. Please email me at ahathaway@penskeautomotive.com. Thank you, ​ Andy Hathaway Service Manager ahathaway@penskeautomotive.com

May 22, 2020

Reliable honest dealership!! Used this dealership since 2011 and they’ve always been great to work with. They have never done any unnecessary work when I’ve taken my BMW in for s More

by GMK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cuny
May 23, 2020 -

BMW of Austin responded

Thank you for the great review. We will be sure to thank Scott for providing you with excellent service. We look forward to working with you again.

May 21, 2020

It's very fantastic service even though I just required engine oil changes.but included a break check and wheel alignments.And also did cleaning service. More

by jskim0613
Recommend Dealer
Yes
Employees Worked With
Scott Cuny, Sean Weaver
May 22, 2020 -

BMW of Austin responded

Hi there, Thanks for the great review! We're happy to have helped you with your vehicle oil change. It was wonderful working with you. Let us know if there is anything else we can help you with!

May 21, 2020

Absolutely the best experience I have ever had buying a Car. Salesman(Charles) was Professional & Attentive to our needs. Highly recommend!! Thank you BMW Austin More

by Royjr32
Recommend Dealer
Yes
Employees Worked With
Charles Emmanuel, Sean Weaver
May 22, 2020 -

BMW of Austin responded

Hi there, thank you so much for the great review! We're glad to hear Charles has given you excellent service. We are here anytime you need help!

May 17, 2020

Very good service I am in my 70’s and they were gracious enough to pick up and deliver my car and disinfected it Great More

by Lil.annie
Recommend Dealer
Yes
Employees Worked With
Driver 2 if them both great, Sean Weaver
May 18, 2020 -

BMW of Austin responded

We are elated to know you were well taken care of. Thank you so much for your feedback. We hope you take care! Please feel free to reach out if we can do anything else for you.

May 15, 2020

Fast and courteous service. Practiced safe distancing and use of face mask. Explained issue with service alert. I got my usual (and favorite) service agent. Received appointment within 24 hours of request. More

by Kern6louise
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
May 16, 2020 -

BMW of Austin responded

We are happy to know that everything went well. Thanks for sharing your review for us. We hope you have a great day!

May 14, 2020

Quick, efficient, reasonable charges BMW i3 disabled with electronic problems. Quickly diagnosed problems and vehicle returned in short period of time. Friendly, efficient and responsive More

by docuome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
May 15, 2020 -

BMW of Austin responded

Thank you for taking the time to share your quick and efficient experience with Sean! We're thrilled to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can assist you down the road!

May 13, 2020

outstanding interaction with my wife and me Mike Hanaway did an outstanding job telling us about BMW products and gave us some room to think about our decision and was very helpful thru the enti More

by jim.wiseman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike hanaway, also, finance person (cannot remember his name right now (outstanding and very helpful!
May 14, 2020 -

BMW of Austin responded

Hi there, thank you so much for the kind words! We're glad to know Mike has provided you with outstanding service! It was a pleasure working with you. We hope to see you in the future!

May 12, 2020

Loved working with Mike. Very knowledgeable and wasn’t pushy. He gave me several options. Everyone was friendly and helpful. I love my x7. Great experience More

by Jaj3451
Recommend Dealer
Yes
Employees Worked With
Mike Hannaway, Sean Weaver
May 13, 2020 -

BMW of Austin responded

Congratulations on your BMW X7! We are delighted to find that you enjoyed your experience working with Mike and our team members. If there is anything else that our team can do for you, please let us know. We are always happy to help!

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