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BMW of Austin
Austin, TX
970 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 970 reviews
May 01, 2020
BMW Service It took longer than expected because they had to order a part, but they notified me regularly about the progress and provided a new 2020 X5 for me to It took longer than expected because they had to order a part, but they notified me regularly about the progress and provided a new 2020 X5 for me to use while I waited. Everyone is very nice, helpful, and explains fully what is going on and why More
by Byburd
Employees Worked With
Eric
April 29, 2020
Service is always prompt, often finishing earlier than planned. Service agent is always helpful and not pushy regarding optional items. A truly professional atmosphere. I will definitely consider this dea planned. Service agent is always helpful and not pushy regarding optional items. A truly professional atmosphere. I will definitely consider this dealer for future purchases. More
by Ikeb
Employees Worked With
James Low, Sean Weaver
April 27, 2020
outstanding customer service and follow up Troy was outstanding, allotted us plenty of time even though very busy, never made me feel rushed. He was knowledgeable about all aspects of the car, Troy was outstanding, allotted us plenty of time even though very busy, never made me feel rushed. He was knowledgeable about all aspects of the car, financing, options etc. More
by padams6459
Employees Worked With
josh Wheelock
April 25, 2020
This dealer is committed to acquiring new customers and, once it does, then provides outstanding customer service. I worked with BMW of Austin despite having six other BMW dealers much closer. They exceeded once it does, then provides outstanding customer service. I worked with BMW of Austin despite having six other BMW dealers much closer. They exceeded every other dealers’ prices and drove my new SUV to me 3 hours away. More
by michael.a.carrasco
Employees Worked With
Troy Massey, Josh Leggett
April 22, 2020
The best vehicle purchasing experience ever. Everyone involved was genuine and professional. I will come back and refer my friends and family. Javier was great to work with in sales; Paxton was attentive involved was genuine and professional. I will come back and refer my friends and family. Javier was great to work with in sales; Paxton was attentive to my needs and Ben got me a great finance rate in finance. More
by Blbrox
Employees Worked With
Javier Mouline, Paxton Briggle, Ben Benmat
April 18, 2020
Troy Massey was great! Did most of our deal over the phone. And was just as easy when we got there. They were great to work with. All the staff was great!! phone. And was just as easy when we got there. They were great to work with. All the staff was great!! More
by Nora
Employees Worked With
Sean Weaver
April 02, 2020
Mike Hanaway was extremely knowledgeable and helpful and educated me on all that BMW has to offer. I am a huge fan and I will be purchasing all of my future BMWs through him. My experience was amazing and educated me on all that BMW has to offer. I am a huge fan and I will be purchasing all of my future BMWs through him. My experience was amazing and I highly recommend going to this location to see Mike! More
by austintanella
Employees Worked With
Mike Hanaway
March 26, 2020
Purchasing our BMW This is our second vehicle that we have purchased from this dealership. They offer excellent customer service. Everyone is very friendly and helpful This is our second vehicle that we have purchased from this dealership. They offer excellent customer service. Everyone is very friendly and helpful at BMW Austin. More
by Roo
Employees Worked With
Mike Hanaway
March 26, 2020
Repeat Satisfaction My wife and I have purchased BMWs and had them serviced, and find BMW Austin is the best BMW dealer we have used, period. Sales and service staff are My wife and I have purchased BMWs and had them serviced, and find BMW Austin is the best BMW dealer we have used, period. Sales and service staff are pleasant and competent. I have had the pleasure of buying two cars from Mike Hanaway, and he's a seasoned pro. He is a very good listener and prompt responder. In short, he has become my advisor and friend. Fortunately he also works for BMW Austin. More
by knightwill
Employees Worked With
Mike Hanaway, Luis Peinado
March 12, 2020
Great Car, Great Sales Person Mike Hanaway at BMW Austin North got me exactly the car I wanted at a great price. He met my needs precisely, was very knowledgeable and friendly to w Mike Hanaway at BMW Austin North got me exactly the car I wanted at a great price. He met my needs precisely, was very knowledgeable and friendly to work with, and got things done quickly. I'm very satisfied. More
by ocepps
Employees Worked With
Mike Hanaway
