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BMW of Austin
Austin, TX
970 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 970 reviews
February 17, 2020
Troy Massey is Great! My husband and I knew which vehicle we wanted to get - the 2020 X3. Troy helped us evaluate which features/trim made the most sense for our needs, and My husband and I knew which vehicle we wanted to get - the 2020 X3. Troy helped us evaluate which features/trim made the most sense for our needs, and he made sure I would drive off of the lot with the perfect vehicle. We will certainly work with Troy again when this lease ends! More
by edyer89
Employees Worked With
Troy Massey
February 15, 2020
Troy Massey of BMW of Austin was extremely accommodating, easy to do business with, professional, and responsive. I would highly recommend this dealership. We are very happy with our purchase of our BMW X7. easy to do business with, professional, and responsive. I would highly recommend this dealership. We are very happy with our purchase of our BMW X7. More
by Marmassa
Employees Worked With
Troy Massey, Sean Weaver
February 10, 2020
My experience at BMW of austin. After looking different cars for myself i decided to look also BMW as suggested by my family. I went to BMW of austin on McNeil drive and that is wh After looking different cars for myself i decided to look also BMW as suggested by my family. I went to BMW of austin on McNeil drive and that is where i met mr.Andrew Reeves,car sales person. finally i decided to look and may be BMW X5.Mr.reeves was extremely nice and he took all the time to explain different features of this car and answered all my questions in detail and to my satisfaction. After buying the car he and Mike Elias went over every things to our satisfaction. Mr.Reeves even came to our home and helped us the garage openers etc.So far my experience of BMW of Austin and Mr.Andrew Reeves has been very positive and wonderful.. More
by ishwar Thakkar
Employees Worked With
Mr.Andrew Reeve and Mike Elias
February 10, 2020
I cannot say enough good things about the excellent customer service experience that Alan Solis, one of the Service Advisor of BMW of Austin, gives us!!. His services are always sufficient and deliv customer service experience that Alan Solis, one of the Service Advisor of BMW of Austin, gives us!!. His services are always sufficient and delivered with a smile! I love getting service from him, he certainly makes your business shine. We had an issue arise with our X3 last week that he handled with his usual graciousness. My car's service was completed very quickly as promised. I would love to see him get recognized for his outstanding work! Thank You!! Judy More
by judywattana
Employees Worked With
Alan Solis
February 06, 2020
Back for the 3rd one! My 3rd BMW from Mike and the BMW Austin team, still the best customer service in town. Professional service and i never felt pressured as with some ot My 3rd BMW from Mike and the BMW Austin team, still the best customer service in town. Professional service and i never felt pressured as with some other brands and dealerships. More
by Argos
Employees Worked With
Mike Hanaway
January 23, 2020
Great Service! Troy Massey and the entire team at BMW of Austin are fantastic and I highly recommend them. If you are in the market for a car, you must visit Troy an Troy Massey and the entire team at BMW of Austin are fantastic and I highly recommend them. If you are in the market for a car, you must visit Troy and his team. You will not be disappointed. More
by Bill H
Employees Worked With
Troy Massey,
January 13, 2020
Excellent customer service, knowledgeable, respectful, professional, organized, empathetic, and willing to negotiate. Highly recommend to others looking for a new or used vehicle in Austin. professional, organized, empathetic, and willing to negotiate. Highly recommend to others looking for a new or used vehicle in Austin. More
by Jason M
Employees Worked With
Brian G
January 12, 2020
BMW Austin!! 2 thumbs up 👍🏽👍🏽 Great atmosphere! Great service! Great team! Thanks Charlie! He was my salesperson! He was Amazing! And very patient making sure that my purchase was perfect... and it was!! service! Great team! Thanks Charlie! He was my salesperson! He was Amazing! And very patient making sure that my purchase was perfect... and it was!!!! More
by fendawesom
Employees Worked With
Charlie Baze, Josh, Sean Weaver
January 11, 2020
Great experience. Great salesman I have bought more than 20 cars from Troy Massey at BMW of Austin. He is the best there is. The dealership is in a class by itself. Highly recommen I have bought more than 20 cars from Troy Massey at BMW of Austin. He is the best there is. The dealership is in a class by itself. Highly recommend Troy and BMW of Austin More
by MarklikesBMWofAustin
Employees Worked With
Troy Massey
January 09, 2020
Shout-out to Charlie Baze Let me preface by saying that Charlie Baze is not your typical car salesman. I purchased a BMW from him after many months of shopping for a new car in Let me preface by saying that Charlie Baze is not your typical car salesman. I purchased a BMW from him after many months of shopping for a new car in the Austin area (and beyond), and a major reason why I ultimately bought a BMW from Charlie is because he takes a genuine and thoughtful approach to meeting, and anticipating, his customers' needs, and keeps the fun and excitement of car buying alive by abstaining from high-pressure sales nonsense but rather focusing on showing options, let the customer see and try them, and helping to understand and rationalize them, allowing the customer to digest and ultimately make a sound decision to ensure long-term happiness with the purchasing decision. More
by atx2go
Employees Worked With
Charlie Baze
