Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Austin
Austin, TX
955 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 955 reviews
January 05, 2019
Mike Hanaway Mike is a very patient person. He is very knowledgeable but also considerate of a nervous buyer. I would recommend him and BMW Austin to anybody look Mike is a very patient person. He is very knowledgeable but also considerate of a nervous buyer. I would recommend him and BMW Austin to anybody looking for a new car More
by Mayo
Employees Worked With
Mike Hanaway
Helpful January 03, 2019
Excellent experience Bought a BMW a week before Christmas..had a great experience with Mike Hanaway at this dealership. They took extra time to go over the cars feature Bought a BMW a week before Christmas..had a great experience with Mike Hanaway at this dealership. They took extra time to go over the cars features with me before i left! Great team of people! More
by Ninain georgetown
Employees Worked With
Mike Hanaway
January 03, 2019
Troy Massey - making it happen again We've just picked up our 4th BMW from BMW of Austin (McNeil Dr location), and our third from the amazing Troy Massey. He's been wonderful to work with We've just picked up our 4th BMW from BMW of Austin (McNeil Dr location), and our third from the amazing Troy Massey. He's been wonderful to work with over the years and he keeps delivering a great product at a good price. More
by TBearTXBeemerGuy
Employees Worked With
Troy Massey
January 02, 2019
Great experience at the North Austin Dealership I love my new 2019 BMW X3! The BMW staff were knowledgeable, courteous and made it overall a nice and painless experience. The salesman, Charlie Baze, I love my new 2019 BMW X3! The BMW staff were knowledgeable, courteous and made it overall a nice and painless experience. The salesman, Charlie Baze, did a great job. I would highly recommend him and this dealership for any one looking to buy a new vehicle. More
by juliet
Employees Worked With
Charlie Baze
December 28, 2018
2019 x5 Love the new 2019 BMW X5. The interior and drive is absolutely perfect. The staff at BMW North Austin were very knowledgeable, helpful and easy to wo Love the new 2019 BMW X5. The interior and drive is absolutely perfect. The staff at BMW North Austin were very knowledgeable, helpful and easy to work with. More
by DerbyBMW
Employees Worked With
Charles Emmanuel , Chris Markey
December 27, 2018
Knowledgable and easy This is the 5th car I have purchased from BMW of Austin with this salesman. The salesman, Troy Massey, was knowledgeable of all aspects of the car. This is the 5th car I have purchased from BMW of Austin with this salesman. The salesman, Troy Massey, was knowledgeable of all aspects of the car. More
by DavidS
Employees Worked With
Troy Massey
December 26, 2018
Dealership was offering the very best new car incentives. BMW Austin location sales personnel and manager's Troy Massey and Mike Hanaway made my sale process extremely smooth and got all the devil in details BMW Austin location sales personnel and manager's Troy Massey and Mike Hanaway made my sale process extremely smooth and got all the devil in details including Car protection options etc. More
by Raj
Employees Worked With
Tom Massey and Mike Hanaway were the best manager and sales personnel
December 24, 2018
Quick Sale no Salesman BS I have bought 25+ cars in AUSTIN and this was one of the smoothest sales made. Less then 1hr from test drive to driving away. Great job BMW AUSTIN. I have bought 25+ cars in AUSTIN and this was one of the smoothest sales made. Less then 1hr from test drive to driving away. Great job BMW AUSTIN. Very professional and knowledgeable staff. Thanks Troy Massey and your team. More
by JM
Employees Worked With
Troy Massey and team.
December 21, 2018
BMW Austin customer This is my second X5 from BMW Austin. Troy knew exactly what I wanted from my first purchase and the transaction including paper work took about 30 This is my second X5 from BMW Austin. Troy knew exactly what I wanted from my first purchase and the transaction including paper work took about 30 minutes. Delivery from factory in about 4 weeks. Good service all around.. More
by JRS
Employees Worked With
Troy Massey
December 20, 2018
BMW Austin Customer Have bought 6 cars from BMW Austin/M. Hanaway. Would never go anywhere else for sales or service. We have become very good friends with Hanaway and Have bought 6 cars from BMW Austin/M. Hanaway. Would never go anywhere else for sales or service. We have become very good friends with Hanaway and other (sales, finance, and service) staff. Best car dealer I have ever worked with (and I have been buying cars since 1961! More
by Dor Brown
Employees Worked With
Mike Hanaway, Chris Reilly, Josh Wheelock, Brett Swanson, Ian Pillay, Chris Brice, Scott Liedtke, Penny Boos
