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BMW of Austin

Austin, TX

4.7
955 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 955 reviews

January 05, 2019

Mike Hanaway Mike is a very patient person. He is very knowledgeable but also considerate of a nervous buyer. I would recommend him and BMW Austin to anybody look More

by Mayo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Jan 06, 2019 -

BMW of Austin responded

Thank you for the kind words and five-star rating! We'll be sure to pass them along to Mike.

January 03, 2019

Excellent experience Bought a BMW a week before Christmas..had a great experience with Mike Hanaway at this dealership. They took extra time to go over the cars feature More

by Ninain georgetown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Jan 04, 2019 -

BMW of Austin responded

Thank you for taking the time to share your experience with us. We truly value your feedback and love knowing that Mike took excellent care of you. Please let us know if there is anything else we can do for you!

January 03, 2019

Troy Massey - making it happen again We've just picked up our 4th BMW from BMW of Austin (McNeil Dr location), and our third from the amazing Troy Massey. He's been wonderful to work with More

by TBearTXBeemerGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey
Jan 04, 2019 -

BMW of Austin responded

Hi there, thank you so much for sharing your great feedback! Congratulations on your new BMW! We can't wait to share your compliments with Troy. We truly appreciate your business and loyalty. We hope to see you in the future!

January 02, 2019

Great experience at the North Austin Dealership I love my new 2019 BMW X3! The BMW staff were knowledgeable, courteous and made it overall a nice and painless experience. The salesman, Charlie Baze, More

by juliet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Baze
Jan 03, 2019 -

BMW of Austin responded

Thank you for the wonderful review! We are so happy that you are loving your new ride!

December 28, 2018

2019 x5 Love the new 2019 BMW X5. The interior and drive is absolutely perfect. The staff at BMW North Austin were very knowledgeable, helpful and easy to wo More

by DerbyBMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Emmanuel , Chris Markey
December 27, 2018

Knowledgable and easy This is the 5th car I have purchased from BMW of Austin with this salesman. The salesman, Troy Massey, was knowledgeable of all aspects of the car. More

by DavidS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey
December 26, 2018

Dealership was offering the very best new car incentives. BMW Austin location sales personnel and manager's Troy Massey and Mike Hanaway made my sale process extremely smooth and got all the devil in details More

by Raj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Massey and Mike Hanaway were the best manager and sales personnel
Dec 26, 2018 -

BMW of Austin responded

Hi Raj, Thank you so much for taking the time to share your feedback! We are happy to learn Troy and Mike provided you with excellent service. We appreciate your business and hope to see you again soon!

December 24, 2018

Quick Sale no Salesman BS I have bought 25+ cars in AUSTIN and this was one of the smoothest sales made. Less then 1hr from test drive to driving away. Great job BMW AUSTIN. More

by JM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey and team.
December 21, 2018

BMW Austin customer This is my second X5 from BMW Austin. Troy knew exactly what I wanted from my first purchase and the transaction including paper work took about 30 More

by JRS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey
December 20, 2018

BMW Austin Customer Have bought 6 cars from BMW Austin/M. Hanaway. Would never go anywhere else for sales or service. We have become very good friends with Hanaway and More

by Dor Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway, Chris Reilly, Josh Wheelock, Brett Swanson, Ian Pillay, Chris Brice, Scott Liedtke, Penny Boos
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