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BMW of Austin
Austin, TX
970 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 970 reviews
July 25, 2018
Great customer service Troy Massey sold me my BMW 530i and did a great job explaining all its features. I got a very good deal on the vehicle and Ian oriented me very well t Troy Massey sold me my BMW 530i and did a great job explaining all its features. I got a very good deal on the vehicle and Ian oriented me very well to the vehicle when it was ready. Great experience overall! More
by SueV
Employees Worked With
Troy Massey and Ian, Sean Weaver
July 21, 2018
The best car buying experience by far. Qualityou, excellence Compared to my previous experiences with car buying, by far BMW of Austin is the best. The time spent, the the treatment I've got and most of all, abs Compared to my previous experiences with car buying, by far BMW of Austin is the best. The time spent, the the treatment I've got and most of all, absolutely no stress. This is my first BMW, but won't be the last. I am very grateful to Charlie Baze for making it so easy and joyful. More
by Gabriel Pragay
Employees Worked With
Charlie Baze
July 21, 2018
No hype no hassle A good dealer should make car buying as painless as possible, listen carefully to the customer to determine his wants and needs, explain options, make A good dealer should make car buying as painless as possible, listen carefully to the customer to determine his wants and needs, explain options, make suggestions, but never try to sell something it’s clear the customer doesn’t care about. Troy listened to me, explained my options, found my car, offered a good price, and made car buying a pleasant experience. More
by Pluto
Employees Worked With
Troy Massey
July 19, 2018
Best car buying experience in town I've been with BMW of Austin for over 12 years and have always been treated with the utmost respect and kindness. From the second I walk into the doo I've been with BMW of Austin for over 12 years and have always been treated with the utmost respect and kindness. From the second I walk into the door, I'm always greeted with a warm smile and quickly connected with my sales associate, Troy Massey. He always walks me through the entire car buying process, making sure I fully understand the financial details of my purchase. I always leave the dealership feeling well taken care of and would highly recommend BMW of Austin to anyone looking for a satisfying car buying experience. More
by Lhoney83
Employees Worked With
Troy Massey
July 19, 2018
Always considerate and thinking of the customer I have purchased two electric vehicles from this BMW dealer, a 1st time BMW customer specifically for electric transportation. A stellar team that is I have purchased two electric vehicles from this BMW dealer, a 1st time BMW customer specifically for electric transportation. A stellar team that is always with the customer, with patience, interest in their needs, and pleasant to do business with. Having purchased several new cars over time and at 3 other brands, the customer experience at BMW of Austin is strong, equal to and in many ways better than other dealership experiences I have had. When service is needed on a leased vehicle, their loaner program is A+. This most recent experience, the car I was interested in was in the middle of the showroom floor, yet without even asking they recommended a test drive and moved it to the parking lot. Being in customer support for industry myself, I know that customer satisfaction is not any one thing, its hundreds of little actions, and focus on the details that matter to the customer. More
by Larrybz
Employees Worked With
Troy Massey
July 09, 2018
Always the best! Our family has bought many BMWs from the dealership - Troy Massey has handled all of our sales. We even picked up a car in Germany several years ago Our family has bought many BMWs from the dealership - Troy Massey has handled all of our sales. We even picked up a car in Germany several years ago. The experience of buying is alway consistent and the service makes the longterm ownership a no-brainer. Even though there is now a 2nd dealership in Austin, I didn't even check it out because of the excellent experience I have always had at this dealership. You can not go wrong - you owe to yourself to meet with Troy before you decide to look elsewhere. More
by bmwaustin2018buyer
Employees Worked With
Troy Massey
July 08, 2018
Great, as always They are pros in every sense of the word. They run a tight ship professionally, with a sense of unmatched civility and politesse. Sans pareil in th They are pros in every sense of the word. They run a tight ship professionally, with a sense of unmatched civility and politesse. Sans pareil in the automotive sphere. More
by Guitot3
Employees Worked With
Tim Montgomery
July 07, 2018
THE. VERY. BEST. I've been with the Austin BMW dealership through 2 completely different BMW vehicles. I came back the 2nd time because of their AMAZING customer servi I've been with the Austin BMW dealership through 2 completely different BMW vehicles. I came back the 2nd time because of their AMAZING customer service and vehicle maintenance. I've owned many high-end vehicles...Jaguar, Porsche, Corvette...and multiple high-end "muscle/sports cars...Ford, Buick/Chevrolet, Dodge, Infiniti......and at least another 1/2 dozen I can't remember...This dealership is the right place to be. More
by RS
Employees Worked With
Charles Bellinger, Josh (Montana), Rick, Alex
July 06, 2018
BMW of Austin Great and fast service by both Charlie Brown salesman and Jess his manager. I come in and they help me and explain to me very clear what I am looking Great and fast service by both Charlie Brown salesman and Jess his manager. I come in and they help me and explain to me very clear what I am looking for from beginning. Also the specialist Josh is wonderful, when I pick up my car he go over every detail of the car. Thanks Andre More
by Andre
Employees Worked With
Jess
July 05, 2018
Professional and thorough team From our Day One drop-in visit with Troy Massey to finalizing our 2018 X5/50i purchase two weeks later, with both Troy and Josh, our experience with B From our Day One drop-in visit with Troy Massey to finalizing our 2018 X5/50i purchase two weeks later, with both Troy and Josh, our experience with BMW Austin exceeded our expectations. (As a long term Lexus/RCF fanatic, it was a big leap over for me.) They provided incredible, professional services throughout the purchasing process. Troy was great in helping us select the perfect vehicle that included a long list of "must have" features. Josh provided a thorough overview of the vehicle and its many incredible tech features. We highly recommend BMW Austin and its friendly, helpful staff. More
by MH1996cargal
Employees Worked With
Troy Massey, Josh (Genius/Tech team)
