BMW of Austin

Our 1st BMW Troy was great to work with! Unlike many other dealerships, we didn't feel pressured or hovered over while we were considering all our options. Troy Troy was great to work with! Unlike many other dealerships, we didn't feel pressured or hovered over while we were considering all our options. Troy was knowledgeable and able to provide all the information we were looking for. He was was very patient with us, did not rush us toward a decision, and in the end was able to work with us on an incredible deal. We originally came in with our eyes on a certain vehicle that we were unable to find a match that fit all our criteria. Troy made a suggestion on another vehicle, offered us a deal and made sure that we were certain on our decision, especially since it was not our original choice. Again, I appreciated that there was no pressure and was impressed with the deal they were able to offer us on a new car. This is our first BMW, and we could not be happier with our decision. Troy and the rest of the staff there at BMW Austin made our car buying experience very pleasant and we will not hesitate to return when we are ready to go through the process again. More

Exemplary I recently bought my third new BMW from Troy Massey at BMW of Austin. The treatment I received was exemplary in every respect. I drove 150+ miles from I recently bought my third new BMW from Troy Massey at BMW of Austin. The treatment I received was exemplary in every respect. I drove 150+ miles from my home to purchase my car from BMW of Austin. More

I love my new BMW! Troy Massey made everything about buying my X5 so simple. He returns calls and emails asap even after the sale is complete. The support was fantasti Troy Massey made everything about buying my X5 so simple. He returns calls and emails asap even after the sale is complete. The support was fantastic! More

Just purchased our 7th vehicle from BMW of Austin We just purchased our 7th new BMW from Troy at BMW of Austin and couldn't be happier. He has been our Sales Consultant for 18 years. The buying and se We just purchased our 7th new BMW from Troy at BMW of Austin and couldn't be happier. He has been our Sales Consultant for 18 years. The buying and service process has always been exceptional! We love our new 530E! More

Bought a Certified Pre-owned BMW X3 I bought an X3. Love the car. The car buying experience was very smooth. Low pressure sales, working with Roy Tauriello was easy. I had already do I bought an X3. Love the car. The car buying experience was very smooth. Low pressure sales, working with Roy Tauriello was easy. I had already done some online research on what I wanted (CPO X3). Roy put me into a grey X3, told me to go drive it, use the Sport mode, and put it thru it's paces. After the first test drive, I mentioned that I'd like to find a car with a sun roof and satellite radio. In minutes Roy had me behind the wheel of exactly what I was looking for. Another 30 minute test drive, and I knew this was the car that I wanted. I went by the house to pick up the car title for my trade in, and by the time I got back to the dealer, all the paper work was ready. Total transaction time was about 30 minutes. Dealing with Roy and the rest of the staff gave me a new, and welcomed perspective about the car buying experience. More

First BMW Sarah was very pleasant to work with and made my experience buying my first BMW smooth and easy. She knows her stuff and her professionalism is spot o Sarah was very pleasant to work with and made my experience buying my first BMW smooth and easy. She knows her stuff and her professionalism is spot on! More

The process is streamlined, personalized and enjoyable! I have now purchased 3 cards from BMW of Austin and Troy Massey, every time I walk away feeling more informed and well taken care of! I have now purchased 3 cards from BMW of Austin and Troy Massey, every time I walk away feeling more informed and well taken care of! More

Always amazing Always a great experience with BMW of Austin. This was our 2nd vehicle purchase with Troy Massey and we couldn't be happier with our X3. Seamless sa Always a great experience with BMW of Austin. This was our 2nd vehicle purchase with Troy Massey and we couldn't be happier with our X3. Seamless sale, process, and transaction. Fun and exciting production of vehicle and it came out more than perfect. The service area is amazing...from Starbucks, massage chairs, charging areas, refreshments, and a BMW shopping area. I actually get teased when I take off work for half the day for a car servicing... "going in to get your oil changed and a massage today?" Great overall experience. Couldn't be happier. Thanks Troy! More

Service advisors could have cared less Had my car in to get an oil change and to have it checked out. I was switched 2 times and pawned off on 2 different service advisors. The the cashier Had my car in to get an oil change and to have it checked out. I was switched 2 times and pawned off on 2 different service advisors. The the cashier came and got me. The service advisor did not even come out to tell me or go over what all was found. I will be taking it to a different BMW dealership for sure. When the manager called me back all he didn't have much to say. But it's usually costomery but not all the time More

Nice Dealership to Work With Troy Massey was very professional and friendly in giving his time to make sure we had all our questions answered and gave us a wonderful demonstration Troy Massey was very professional and friendly in giving his time to make sure we had all our questions answered and gave us a wonderful demonstration of the X5 we ordered and received. More