BMW of Austin

Great Experience Troy Massey did a great job - I was really close to driving to Houston to buy my BMW 320i - since Austin didn't have a car on the lot that had the fea Troy Massey did a great job - I was really close to driving to Houston to buy my BMW 320i - since Austin didn't have a car on the lot that had the features I wanted - but when I let him know this was my plan -- he emailed me at 11 p.m. to ask if I would give him the opportunity to find the car I wanted - sure, what would it hurt, right? Well - he called the next day and located my car "on the boat" - I had to wait about a week and half (I was in no hurry) - but he got it here and I picked it up all ready to go - 0 miles; tinted windows -- which I realize is pretty standard -- but Troy - and really everyone from the front desk to the financing guy to the gal that went over all the features with me - everyone was super nice, super accommodating and sure to make me feel welcome and said "thank you for my business". -- My first experience buying/driving a BMW and I don't regret a thing!! - Good stuff :) More

Buying at BMW of Austin is so simple! I love buying my cars at BMW of Austin! I just bought my 4th car here and I won't go anywhere else! I love my sales person Troy Massey! Everyone at BM I love buying my cars at BMW of Austin! I just bought my 4th car here and I won't go anywhere else! I love my sales person Troy Massey! Everyone at BMW of Austin is friendly and helpful! The service department is beautiful! Everyone is helpful and friendly! More

We could not be more satisfied! We had the best experience thanks to Troy! We haven't regretted our choice yet! This was a no hassle transaction. Yay!! We love our BMW X3! :) We had the best experience thanks to Troy! We haven't regretted our choice yet! This was a no hassle transaction. Yay!! We love our BMW X3! :) More

Easy and smooth. A trustworthy and great place to buy a car. From a woman who does not enjoy the process of buying a car Troy made it easy. Being able to deal with op A trustworthy and great place to buy a car. From a woman who does not enjoy the process of buying a car Troy made it easy. Being able to deal with openess and honesty and not all of the hangling was refreshing. I love my car and the smoothness of them taking the time to teach me and format the new technology. This is a class dealership I highly recommend. More

Not a good buying experience The purchase process was decent. The vehicle as a machine is good. The options are non-existent or terrible at best. This was a used vehicle and many The purchase process was decent. The vehicle as a machine is good. The options are non-existent or terrible at best. This was a used vehicle and many of the items in which I asked for were either not clearly stated to me or just outright ignored. Live and learn. I will not be buying a BMW from this dealership again. The vehicle continues to surprise me with items that are missing or messed up on a day to day basis. It even has prior damage that was not disclosed to me and apparently covered up so I wouldn't notice. Wish I had done better on my end but I also failed. Easily the worst automotive buying experience I have had and now regret. Again, live and learn but I have learned, now, I have to live with the mistake. More

Great experience! Troy Massey, my sales advisor, guided me through the process of purchasing my first BMW. He was knowledgeable, helpful and made the experience enjoya Troy Massey, my sales advisor, guided me through the process of purchasing my first BMW. He was knowledgeable, helpful and made the experience enjoyable. Everyone was friendly and courteous. i'm looking forward to a continuing relationship. More

It was a great experience with a good contract. 1:it was a good attention 2:the car is excellent 3:Javier he gave me a good service They gave m a good service I really like it 1:it was a good attention 2:the car is excellent 3:Javier he gave me a good service They gave m a good service I really like it More

New BMW purchase I am so excited to recently purchase/leased a new BMW. It has a been week today since I drove it off the lot and I could not be happier. Of course the I am so excited to recently purchase/leased a new BMW. It has a been week today since I drove it off the lot and I could not be happier. Of course the BMW speaks for itself but the service and process of the purchase was flawless. If you would like quality service and expert. customer service head over to BMW of Austin and ask for Troy Massey. More

Great experience from BMW Austin to pickup in Germany I just returned from a once in a lifetime trip to pick up my BMW in Germany and can not thank Troy Massey and BMW of Austin enough for making the enti I just returned from a once in a lifetime trip to pick up my BMW in Germany and can not thank Troy Massey and BMW of Austin enough for making the entire process seamless. Since I am retired, I live between two states. When I started my buying process, I was not sure where I was going to purchase the car, and Troy gave me 100% attention, even though he knew in the end I might not purchase from him. Initially, I decided to purchase in another state and Troy was completely supportive and offered to continue to help in any way. After a frustrating experience with the other dealership, I called up Troy and within an hour he returned my call and picked up right where we had left off. He took extra time to review my requirements, documenting any changes in email and ensuring I was happy and all my questions were met along the way. Troy was very knowledgeable about the Germany purchase option and kept us informed throughout the process. Everyone at the dealership was friendly and helpful. I definitely received the white glove experience you would expect from BMW. I would definitely recommend Troy for an excellent BMW experience. Thank you Troy! More

Total trust Troy Massey at Austin BMW makes buying a car a pleasure. His attitude and knowledge are superior to other car salesman I have dealt with. One of the q Troy Massey at Austin BMW makes buying a car a pleasure. His attitude and knowledge are superior to other car salesman I have dealt with. One of the qualities that Troy possesses is his ability to work with others at BMW of Austin. He is well liked and respected by his peers. I just purchased my fourth BMW from Troy and will continue to do so More