BMW of Austin

Outstanding sales and customer service BMW of Austin goes above and beyond other BMW dealers when it comes to both sales and service. Troy Massey in the sales area has helped us numerous t BMW of Austin goes above and beyond other BMW dealers when it comes to both sales and service. Troy Massey in the sales area has helped us numerous times when we were in a vehicle we were unhappy with - he always finds a way to make things work so it is a win win for both parties. Eric Dominguez is our service advisor - he is unflappable and provides courteous professional service even when he is swamped with other customers. BMW of Austin is a winner in every respect. More

A complete waste of an afternoon We bought a used bmw. It had some strange warning lights on. We were told to take it to a bmw service department to find out what was going on. We arr We bought a used bmw. It had some strange warning lights on. We were told to take it to a bmw service department to find out what was going on. We arrived today at 130 and explained the situation. We asked if we should leave the car or wait. We were told it wouldn't take long, we should wait. We did. For 2 hours. We checked periodically to see what was happening. We never got an answer other than it wouldn't be long and they would find the guy who was working on it. At 330, we still had no answers, and the man who took our car had still not been located. We said we just wanted our car back. We then found out that no one had even looked at the car yet. Again, we said we just wanted our car back. We were assured it was on its way and would be there in a few minutes. We continued to wait. At 400, a different man pulled our car up. When we asked for our car back, they decided to check it out. He explained which items showed an error when he checked. We took the car and left. I will drive to San Antonio bmw to find out what needs to be fixed rather than endure this service department again. More

Great Service I had a great experience buy my car at BMW of Austin, My sales guy Troy Massey was very knowledgable about all of the cars that I was interested in t I had a great experience buy my car at BMW of Austin, My sales guy Troy Massey was very knowledgable about all of the cars that I was interested in test driving. Buying a car new or used is like buying a house, you want it to come with as many bells and whistles for the price. At BMW of Austin, I found what I was searching for and the price to boot! More

Troy Massey - BMW's Excellent Sales Consultant Troy Massey provided professional and friendly service. His patience with my indecision on cars and options is impressive. He guided me through my b Troy Massey provided professional and friendly service. His patience with my indecision on cars and options is impressive. He guided me through my best options and did not pressure me into something I did not need. This is my third BMW of Austin car and second time working with Troy. I have no doubt Troy will be my sales consultant on car #4. More

Ask for Troy Troy Massey is one of the best sales agents I have dealt with. Professional and personable. Straight forward. Made me a great deal on a 7 series. Will Troy Massey is one of the best sales agents I have dealt with. Professional and personable. Straight forward. Made me a great deal on a 7 series. Will only work with him in the future. More

Professional services provided by Troy Massey. Thank you. Excellent, fast, professional services provided by Troy Massey. We had a great experience. I will refer everybody to BMW of Austin. This was the bes Excellent, fast, professional services provided by Troy Massey. We had a great experience. I will refer everybody to BMW of Austin. This was the best place we purchased a new BMW car. More

Professional and straightforward approach to car sales - I found a great used car for sale at this dealership, (2005 WRX Wagon) and initially had reservations when reaching out to them as I feared buying a n I found a great used car for sale at this dealership, (2005 WRX Wagon) and initially had reservations when reaching out to them as I feared buying a non-BMW car from a BMW dealership might be...interesting. What I found instead was a great and straight forward salesman, Charles Graham, that went above and beyond to make a great sale happen on what is honestly a low price car. Even though he didn't have to, he even went so far as to have a dent repair guy touch up part of the car without even asking or charging for it. All around this was a fantastic experience all the way to financing which was nice and fast without a lot of fuss. I wouldn't hesitate to buy another car from this dealership, or work with Charles Graham again in any capacity. Thanks for such a great experience!!! -Alex S - Houston More

New Car Purchase From BMW Austin Troy Massey helped me to select my first BMW from BMW of Austin. His knowledge of the BMW products and options of each car helped me decide what car m Troy Massey helped me to select my first BMW from BMW of Austin. His knowledge of the BMW products and options of each car helped me decide what car met and exceeded all my needs! I was very happy and loved the fact that there was no pressure to up sell me on products and services I didn't want or need. I ended up with a awesome 435 AWD convertible! If your in the market and are looking for the ultimate driving machine check out BMW of Austin! For the best service and deals ask for Troy Massey! More

Troy Massey Rocks! Troy helped us order a new BMW X5, pros and cons of features available, and kept us informed of the production, and great follow up. Highly recommend Troy helped us order a new BMW X5, pros and cons of features available, and kept us informed of the production, and great follow up. Highly recommend him and BMW! More

Service department is slow and expensive. I have a 500 series, that I took into the BMW dealership for service on a Wed. morning, and got a loaner. The service tech, Kyle, said he would call m I have a 500 series, that I took into the BMW dealership for service on a Wed. morning, and got a loaner. The service tech, Kyle, said he would call me when he had news. On Friday afternoon after not hearing from him on Wed, or Thursday, I called him, and was delayed in talking to him, and then after a wait, I called him back. BMW should be able to build a car that has replaceable head lights, but not BMW. The first time that I had to replace one, it cost $138 in labor because they had to "loosen the bumper" to replace the bulb. Okay that was bad, but since both headlights were being replaced, I went along with the $38.00 charge for the bulb, and the $138 in labor. Then 3 about 4 months later, the other low beam went out, and I took it back. New charge to replace the bulb: $371.00. Also BMW has warning lights for everything, but the problem is that the warning system isn't covered by the warranty. SO a light indicator that says its can not express an opinion about my tire pressure was going to cost me $281.00 to replace. I am very disappointed in Kyle, BMW, and the Austin BMW dealership. Terry Belt, lawyer. beltlaw@yahoo.com More