BMW of Austin

Botched insurance repair job Took my car in to service as it had received some damaged from something i ran over which tore out my undercarriage cover of the right wheel. When th Took my car in to service as it had received some damaged from something i ran over which tore out my undercarriage cover of the right wheel. When they replaced it and other covers they failed to fasten it properly and it got tore up and damaged as i drove. Unsightly for a beemer. Of course they just asked me to bring it back as if my time was worthless. they did it properly this time but i should not have had to bring it back in the first place. this is just one of two issues in the same incident. i believe this just sheds some light on the quality of the repair service team. they are just way overwhelmed and sloppy. i would have preferred they take their time and do it right. Service advisor Les was really nice but repair work sloppy. More

Recall Service Gone bad!!! I dropped my car off to get a recall issue taken care off. As i drove off i noticed my DS mode function no longer worked. I use it all the time to spe I dropped my car off to get a recall issue taken care off. As i drove off i noticed my DS mode function no longer worked. I use it all the time to speed up and get me out of sticky situations. upon driving off the parking lot i noticed it did not work. i tried again a few lights later and nothing. Immediately called back service agent ant let him know i did not have a problem prior to drop off and its a function i utilize all the time. i had no hint of preexisting issue either. asked me to bring back did so they claimed no responsibility said its a coincidence and wanted to charge me 1000+ to repair. Spoke with service manager, he claimed the recall and current issue were unrelated. They did an electrical fix, believe that pretty much means everything is related,as they could have shorted any board in stick shift. Service manager is an idiot, implied bmw manufacture standards are below quality i bought into. vehicle service is sloppy based on this and other repair done there. penske contract should be rescinded as service quality do not meet bmw standards. Adviser was nice but nice doesn't correct my injustice. More

Would not recommend I dropped my car off for a diagnostic and the service was great. They were super nice, very helpful and worked with my schedule. Thing is, my driver s I dropped my car off for a diagnostic and the service was great. They were super nice, very helpful and worked with my schedule. Thing is, my driver side window is now off track. I smoke and use the window daily when smoking. I smoked on my way there and the window rolled down with no issues. When I picked the car up, I rolled the window down and noticed it was making popping noises and having trouble rolling down before even putting the car in drive. I immediately called and left a message for the associate as I picked the car up after hours. He called back the next day and denied any responsibility. He claim that it was a coincidence that it just happened to go out while I was there and also gave me a quote of around $550.00 to replace the motor. I would understand if I had driven it for a few days or even one use after. But the fact that I called him from the lot and have had not a single issue with it before is just too much. I would not recommend going here. Had their loaner car messed up by "coincidence", they would be charging my insurance right now. This is completely unacceptable... More

Refreshing Car Buying Experience I recently purchased a 2008 535i from BMW of Austin, and it was the best car buying experience I've ever had. In the past, I've looked forward to the I recently purchased a 2008 535i from BMW of Austin, and it was the best car buying experience I've ever had. In the past, I've looked forward to the car buying process as much as I would to a dentist visit for major work. This was a refreshing change. The process was completely devoid of stereotypical dealer xx - "What can I do to get you in this car TODAY," "I can't let you walk out without considering this list of costly add-ons," etc. Charles, the internet sales manager, let me check out the car, answered my questions candidly, and dealt with me fairly and with integrity. This trend continued when I worked with Josh in finance to finish the deal. This was a pleasant surprise, and I couldn't be happier with the car or the process. More

Great Customer Service and Product This is how business should be done. From the first call to driving off the lot in a great car, we were treated with respect and more importantly, ou This is how business should be done. From the first call to driving off the lot in a great car, we were treated with respect and more importantly, our time was not wasted. Charles Graham: Thank You! You made us feel at ease and you delivered on your word. Half-way through the sale, I told my wife this was the best car-buying experience we have had, and at my age (47), there have been many. Also, even though we bought a used, non-bmw car, we were treated as if we were buying a brand new X6...one day! God Bless and Thanks. Gregg & Steph More

Easy process - great to work with! My experience with BMW of Austin and Charles Graham was a great one! I purchased a used Chevy Equinox from them after doing extensive shopping online My experience with BMW of Austin and Charles Graham was a great one! I purchased a used Chevy Equinox from them after doing extensive shopping online. When I found the vehicle I wanted (at a great price), it just happened to be at BMW of Austin. After inquiring about the vehicle online, Charles was responsive, and a pleasure to work with. I was able to apply for financing online, and I got a quick and favorable response within a day. I showed up at the dealership, the suv I wanted was ready to drive, and the paperwork took about 10 minutes! It was convenient to shop online, apply for financing online, and basically have everything done prior to showing up at the dealership, short of just test driving the vehicle! It was a very simple process, and I would definitely do business again with Charles and BMW of Austin in the future! More

Great Buying Experience at BMW Of Austin This is our 3rd BMW, we have switched from Mercedes back to BMW. My wife had a ML 350, it was unfortunately hit by another driver and had damage to th This is our 3rd BMW, we have switched from Mercedes back to BMW. My wife had a ML 350, it was unfortunately hit by another driver and had damage to the right front panel. We shopped around, looked at Mercedes again and Land Rover of Austin. We were extremely pleased when Troy was able to get us set up with a 2014 X5, we love it! Driving the X5 is hands down a step above the ML Class and Land Rover when it comes to performance. Equally as important, we love the service provided by BMW of Austin at all levels. We have worked with Troy before, Troy is one of the best guys you'll ever meet, by far one of the best in the industry! I believe his tenure at BMW of Austin speaks for itself. Thank You for your help Troy , we will be back - just hopefully not too soon!! More

Great Service I went to test drive a used Honda at the dealership. Charles Graham helped me. He had the car out and ready to go. After the test drive I worked wit I went to test drive a used Honda at the dealership. Charles Graham helped me. He had the car out and ready to go. After the test drive I worked with him on the price and he was able to take a few hundred off the price for me. When my financing fell through he didn't give up on me. He worked with the lending department and was able to get me financing that had a low interest rate and the 60 month term that I wanted. I really don't think I could have been treated any better and I am sure this would not have been possible at another dealership. I highly recommend this dealership. If you are in the market for a car be sure and talk with Charles. More

Another BMW My lease on my '12 BMW was coming to an end. Was planning on taking my time and visiting several dealerships to decide on my new car. Visited Lexus an My lease on my '12 BMW was coming to an end. Was planning on taking my time and visiting several dealerships to decide on my new car. Visited Lexus ans Porsche, but decided on another BMW from BMW Austin. Troy is very helpful and easy to work with. Andy Hathaway, my service advisor, has always gone the extra mile to make any service visit a pleasure. More

Great experience at BMW of Austin This was my first BMW purchase and by far my best car buying experience ever! Charles Graham was excellent to work with and very knowledgable! This was my first BMW purchase and by far my best car buying experience ever! Charles Graham was excellent to work with and very knowledgable! More