BMW of Austin

Everyone is courteous, and helpful I love this dealership, everyone is courteous and helpful. This is my second purchase from this dealership, and my third car to be serviced with them I love this dealership, everyone is courteous and helpful. This is my second purchase from this dealership, and my third car to be serviced with them. I am always happy with the dealership. They treat me as nice as they do anyone else even though I'm buying a 3 series. More

Horrible Experience with an Insurance Claim This was one of the worst customer service experiences I've had. I took my car after an accident to have the mechanical work done. I thought everythin This was one of the worst customer service experiences I've had. I took my car after an accident to have the mechanical work done. I thought everything was fine until I took the car to a body shop since BMW of Austin doesn't do body work. The body shop said BMW of Austin missed some mechanical work and were also holding onto some funds from All State and that BMW of Austin would not return their phone calls. I had to make several phone calls and get an All State manager involved in order to get those funds returned. The service advisor said "I didn't talk to the shop" and "maybe the additional damage was done after we did our work". The service manager responded with "sorry you're having problems" and "I don't know what happened, maybe it's the accounting departments fault". A second email from the manager resulted in "the accounting department has no record of any discrepancy" I find that difficult to believe after what I was told by both All State and the body shop. At no point in time did the dealership take ownership of the problem on any level. They gave me zero reassurance that this was a fluke and that the process to resolve these issues will be examined. Worst of all, they lacked the decency to give a sincere apology for at the very least delaying my repairs for a week. More

Great Experience! Charlie Baze was a pleasure to work with. He was very patient handling our transaction 1 hour to close and my wife not being able to decide on a colo Charlie Baze was a pleasure to work with. He was very patient handling our transaction 1 hour to close and my wife not being able to decide on a color. They were fair with our trade-in and thoroughly walked us through our first BMW lease. More

BMW i8 Just bought an i8 from BMW Austin--Troy Massey to be exact. My wife and I really enjoyed the experience of purchasing from BMW Austin. We've dealt wit Just bought an i8 from BMW Austin--Troy Massey to be exact. My wife and I really enjoyed the experience of purchasing from BMW Austin. We've dealt with Troy and the dealership several times now and have always been very satisfied. The service department at BMW Austin is also incredible. I highly recommend this dealership for anyone in the market for a BMW More

Excellent service at BMW of Austin I received excellent service from Troy Massey at BMW of Austin. He went through all the options with us. He is very responsive to the emails as well. I received excellent service from Troy Massey at BMW of Austin. He went through all the options with us. He is very responsive to the emails as well. All my questions were answered and I am very happy with my experience. More

Service Good! - Sales BAD!!!!! 3 yrs ago I called BMW of Austin. I explained the car we wanted, went through all the options, and my sales person quoted a price. I didn't negotiate 3 yrs ago I called BMW of Austin. I explained the car we wanted, went through all the options, and my sales person quoted a price. I didn't negotiate as it was one of my first leasing experiences. Now our lease is coming due and we want the same car, just a 2016 model (now the 340i which is exactly the same price). I called my sales person, gave him the specs and asked if we could reduce the down payment and monthly price since we are current lessees. He e-mails a quote with a car that doesn't match for a price that is substantially higher than our current payment. I respond and ask him to please quote the exact vehicle we discussed. The next quote says "with those options your payment will be over $800". $800!!!! That's almost $200 more than our current payment. My wife and I jumped online and started doing some research. Turns out we way overpaid on our current lease and foolishly trusted our sales person was giving us a good deal. Wrong! I e-mailed our sales person and explained that I couldn't understand how the price could be so much higher. Again, I get the runaround and one meaningless explanation after another. I e-mailed back and said that I was going to shop other dealers. We'll call the other dealer the "competitor". I spoke with the competitor and they asked me for all the details of the car and our down payment, and immediately gave me back a price of $641 (same amount down as the dealer). $641???? Wait a second, didn't our sales person tell me it would be over $800? Btw, the competitor was going through BMW Financial Services (same as the dealer) and was even offering me the same current lessee BMW special. Once again I e-mailed our sales person and provided all the numbers of the competitor's offer. The one thing we wouldn't get, that BMW of Austin provided last time, was having our windows tinted. We found it cost around $300. So, I offered a deal. If he could beat the competitor's offer and include the window tinting, we would do the deal through BMW of Austin. Back and forth, e-mail after e-mail, repeated questioning from our sales person over the validity of the competitor's offer (even though I offered to show him the paperwork), and false confusion over how they were able to offer me that price. The answer? They weren't adding in tons of hidden costs (more on this in a bit). The last e-mail I received magically reduced his offer to $25 more on the down payment and $667/mo, with a closing sentence of "Hope this earns your business". Earns my business? I'm the one who had to do all the leg work and basically beg BMW of Austin for a reasonable lease deal, and yet somehow with a higher lease price offered to me that's supposed to "earn my business"? I e-mailed back and repeated once again all the numbers (down payment and price per month) we are currently being offered through the competitor, and stated very clearly, "If you can beat this deal and include the window tinting, I will do the deal through BMW of Austin". No response. The next day I followed up with a call and he says he hasn't responded because he's been going through this deal and what he's come up with.... wait for it........ are the same numbers he already e-mailed me about the day before. I said, "You e-mailed that to me yesterday". He says, "Yeah, I don't know how they are doing what they are doing for you, but if that's their offer I guess we'll have to pass." I said I couldn't believe that his manager would let an existing customer walk away over $26/mo and a $25 difference on the down payment, and he said he would call me back after speaking with the "powers that be". He called and said the best they would do would be $662/mo with no change in the down payment. "Why would I pay around $600 more over the course of the lease to do business with him, especially after I've had to go 10 rounds just to get to this point"? Again, I read him the numbers, and said I couldn't understand how he isn't getting the exact same price per month? He questioned the price I gave him and said he is already "well below that price". Well below? That would mean the price per month should be lower! Then he proceeds to tell me all these hidden costs (equating to hundreds of dollars) he is adding in, and I said "Wait, I have my current lease paperwork right here and none of those costs are listed". His response? "We don't disclose all the costs on leases like we do on purchases. It's different paperwork." So, BMW of Austin just told a customer that they charge a bunch of hidden fees and build it into the price of the car without disclosing those "non-car" costs to the customer. Can anyone say illegal? I asked for his manager and was told he would call me back. I e-mailed him this review and said I hope he will make this right. His response said he wouldn't do anything else for me and used scare tactics regarding going with another dealer or the competitor. I have a good relationship with my service guy but as far as sales? RUN! More

Thank you Troy Massey and Travis!!! I wanted to say thanks to Troy Massey and Travis who made my buying experience easy. I was informed of all the updated features and showed how to use I wanted to say thanks to Troy Massey and Travis who made my buying experience easy. I was informed of all the updated features and showed how to use them. The service has always been amazing but working with Troy and Travis made it even better. Thanks to both of you. T More

Lease of 2016 BMW X5 This is my first lease with BMW of Austin after two 7 Series 'gently used' purchases at the dealership. Troy Massey listened to what I wanted, took no This is my first lease with BMW of Austin after two 7 Series 'gently used' purchases at the dealership. Troy Massey listened to what I wanted, took no more than 20 minutes to call me back with options (all within my requests) and I happily drove away that evening with my new X5. Thank you Troy! More

Lease renewal Troy Massey did a excellent job helping me renew my wife's lease. Very positive experience. Highly recommend him & Bmw of Austin ! Great service & fr Troy Massey did a excellent job helping me renew my wife's lease. Very positive experience. Highly recommend him & Bmw of Austin ! Great service & friendly personnel. More

Purchase of 2016 BMW X5 I was expecting 4 to 7 weeks for delivery of an ordered vehicle; however it was in less than three. Troy Massey made this a very easy transaction. I was expecting 4 to 7 weeks for delivery of an ordered vehicle; however it was in less than three. Troy Massey made this a very easy transaction. More