BMW of Austin

I went to BMW of Austin and Mr. Troy Massey gave me advise about Series 3 and X1 which both were in the price range I was interested. Troy was very helpful during the process of applying for finance, a advise about Series 3 and X1 which both were in the price range I was interested. Troy was very helpful during the process of applying for finance, applying for a discount for graduated students, and he worked pretty on the price. I found him reliable and rational; he doesn't put pressure on you to buy a vehicle like most of car dealers, but he give you comprehensive information then you can decide what you are interested more. He is also very patient to show different options/color exterior or interior ... Generally I am very satisfied with my car (I bought a 320i, mineral grey), and I am happy with his consulting. I highly recommend him. More

I recently purchased my very first BMW at BMW of Austin. I didn't walk in knowing exactly what model I wanted, but the sales rep, Mike Hanaway, was very pateint in working with me during a couple of visits, I didn't walk in knowing exactly what model I wanted, but the sales rep, Mike Hanaway, was very pateint in working with me during a couple of visits, encouraging me to test drive the models I seemed interested in. His deep knowledge of the BMW cars was very helpful in allowing me to understand exactly what I'd be getting for my money. Once I decided exactly what I wanted, that particular model and set of options was not actually on thier lot or any nearby dealerships. But through Mike's diligence, he found one on a ship making it's way to the U.S. Mike redirected that car to Austin, keeping me aprised of it's status along the way. Soon, I was driving off the lot in just the right BMW and I'm loving the car! Furthermore, I was very pleased with how Mike worked with me on the price as well as what he was able to get me for my trade-in. Finally, Mike has stayed in touch with me after the delivery, making sure I know that if I have any questions or there is anything else he can do for me all I need to do is call. This has been a very positive buying experience for me. I'll be back! More

We purchased our first BMW from Troy Massey with BMW of Austin and are very pleased with our experience. Troy is great to work with and always responds quickly to e-mails. Austin and are very pleased with our experience. Troy is great to work with and always responds quickly to e-mails. More

I bought a new fully loaded 2013 Z4 35is from them recently and have used their service department for the last year. First off, I highly recommend using Troy Massey as your sales associate. There are recently and have used their service department for the last year. First off, I highly recommend using Troy Massey as your sales associate. There are good car salesman and bad salesman in every dealership and the reviews will always reflect that so if you see a bad review trust me it was probably just a single bad experience. Get with Troy and he'll take care of you and you can trust him with all your car buying needs whether it's new or used. His contact information is below the review. Overall my experience has been amazing at BMW of Austin. The service department always provided me with a brand new loaner car for anything from an oil change to services, and even my quarterly detailing. I walked in here a few weeks ago to buy a used Z4 and Troy cut me such a good deal on a new Z4, that I would have been an idiot to buy the used car. He is probably the best car salesman I have ever worked with and I have bought a lot of cars so check this place out and they'll work with you. If you want a contact in the service department, get with Andy. Troy Massey Client Advisor Phone 512-343-3509 Fax 512-343-3525 tmassey@penskeautomotive.com More

Based on reviews from others posted online, I asked for Troy Massey when I went to BMW of Austin to test drive BMW cars. My time with Troy was the best car-buying experience I have ever had through severa Troy Massey when I went to BMW of Austin to test drive BMW cars. My time with Troy was the best car-buying experience I have ever had through several decades of purchasing cars.  His intelligence, friendliness, helpfulness gave me a very positive and pleasant experience at BMW of Austin.  Troy has an impressive depth of knowledge about BMW models and the features that set them apart from other makes of cars. He provided detailed information that helped me evaluate the trade-offs between models and decide what I wanted.  I cannot imagine a better person to do business with in buying a BMW; Troy is exemplary. More

I became hooked on BMW Austin through their maintenance department. The maintenance department at the BMW dealer in Temple was closer, but they lied to us on two separate occasions and caused us to switch department. The maintenance department at the BMW dealer in Temple was closer, but they lied to us on two separate occasions and caused us to switch. Chris Brice was assigned to me at Austin BMW, and I have never been happier. He always fixes our problems and treats us like royalty! When it came time to replace our 325xi, we met Troy Massey in sales. He put us into a 128i, which we dearly love. Troy has followed up with us ever since, and we just purchased a X3 from him last week. It is an unbelievable car and Troy has made sure that we got everything we expected, plus a lot more. As the owner of my fifth BMW, and having had them serviced at five different BMW service center (to include two in Germany), I highly recommend BMW Austin. From sales to service, they are the most outstanding BMW center you can find. More

I have owned many BMW's in the past and have never had the problems that I have had with BMW of Austin. I purchased a new car from them and while my salesman, Mike, was great, the finance department had the problems that I have had with BMW of Austin. I purchased a new car from them and while my salesman, Mike, was great, the finance department was manipulative and deceitful. The service department is only interested in charging excessive fees and not fixing your problem. My car has been mis-diagnosed numerous times... I have paid excessively for work that was not needed and I have been stranded on the highway because of their work. To top it all off, I still have a problem that they can't seem to resolve. The latest is that they want to charge me $3000 for a repair BUT will not guarantee that it will fix the issue??? Management at "pre-owned" sales is terrible! When I decided to buy my leased vehicle we agreed to a price over the phone... At the very last moment as I was signing the paperwork they tried to increase the price by $1500 saying that they mis-quoted me on the extended maintenance agreement... I couldn't believe it! The manager began to argue with me for 30 minutes on the issue and in the end said that he intended to honor the original deal all along... So he argued just for the fun of it? I am so happy that my extended warranty has now expired because I will never buy another vehicle from this dealership and will never use their service department again! I love BMW's but will never ever go back to BMW of Austin! More

The BMW dealership personnel are professional and not pushy. They know the quality of their cars and appreciate that their customers want to buy one of their cars. They are knowledgeable in the pr pushy. They know the quality of their cars and appreciate that their customers want to buy one of their cars. They are knowledgeable in the products that they sell. I have driven BMW's for many years, and although this is because I love the cars, it is also because the dealerships are quality people, and back up their promise for good service. More

It is a real pleasure to work with professionals like Troy Massey. He is knowledgeable, honest and several times went the extra mile to make sure that I was informed and satisfied with my purchase. Troy Massey. He is knowledgeable, honest and several times went the extra mile to make sure that I was informed and satisfied with my purchase. After my purchase, he has stayed in touch and never fails to return a phone call to answer any and all questions I have had about my car. I have owned many cars in my life and Troy Massey and BMW of Austin is clearly the best experience I have ever had - and, I really mean that! Would also like to say that EVERYONE that I have had contact with at the dealership, from sales to service, has had the same professional attitude. Sincerely, Richard Steele More

Troy Massey made the experience of puchasing a new car like walking through a dream. He was extremely knowledgeable about the BMW product and listened to my needs. He pointed me in the right direction f like walking through a dream. He was extremely knowledgeable about the BMW product and listened to my needs. He pointed me in the right direction for making the best decision. When the car arrived he patiently took me through the process of familiarizing myself with all the high end technological bells, buttons and whistles. I traded in two vehicles and was very pleased with how smooth that process turned out to be. I love my new 640i convertible!! She's a dream!! Thank you Troy. More