BMW of Austin

We were very impressed with Troy and BMW of Austin. They were honest, direct and very helpful. The car was delivered as promised in just two weeks time! It was an excellent experience. We are very happy were honest, direct and very helpful. The car was delivered as promised in just two weeks time! It was an excellent experience. We are very happy with the car. More

I prefer to deal with sales representatives who know the cars they are selling and don't waste my time. That was the case with Troy Massey, who was efficient, helpful, and enthusiastic. The car I ordered ar cars they are selling and don't waste my time. That was the case with Troy Massey, who was efficient, helpful, and enthusiastic. The car I ordered arrived from Germany exactly when promised (despite a hurricane on the East Coast) and was delivered with the all the special-order items I requested already in place—no need to return to the dealership. There was no pressure either to buy products or insurance coverages I didn't need. Just as important, the dealership took the time necessary to explain the complicated systems on my new vehicle. In short, BMW of Austin does an excellent job representing a fine product. More

Larry Stenson was great to work with and my experience was excellent overall. Larry helped me get the my dream vehicle-which I didn't know at that time was an X5 Diesel. I have had the X5 for almost a mon was excellent overall. Larry helped me get the my dream vehicle-which I didn't know at that time was an X5 Diesel. I have had the X5 for almost a month now and it is the most incredible vehicle to drive-like nothing I've ever driven before! Thanks Larry and BMW for pointing me in the right direction! More

Thank you Jay Lafolette,for a wonderful customer service,answer all my questions with details.Jay is the best sale,I will recommend Austin BMW to everybody who wants to buy a car and looking for a r service,answer all my questions with details.Jay is the best sale,I will recommend Austin BMW to everybody who wants to buy a car and looking for a respect,honest,and wonderful services and also good price. The best place is AUSTIN BMW.Thank you again Jay and all the staff from Austin BMW. More

They were friendly and easy to deal with. Lent us a brand new car for three weeeks while we were waiting for ours to arrive. new car for three weeeks while we were waiting for ours to arrive. More

Loved working with Troy. He made the whole process easy and entertained my kids. PUt together a great deal and got us exactly what we wanted. and entertained my kids. PUt together a great deal and got us exactly what we wanted. More

I bought my first car in 1961, and in the 50+ years since I have dealt with dozens of dealers, new and used. My experience at BMW of Austin was overwhelmingly positive, exceeding expectations in every way, s I have dealt with dozens of dealers, new and used. My experience at BMW of Austin was overwhelmingly positive, exceeding expectations in every way, setting the bar of customer service higher than I have experienced before. I was treated very professionally throughout, and I was able to purchase the car I wanted at a fair price. Particularly noteworthy is the fact that the paint on my car was damaged during transit from Germany, but the dealership responded with total integrity and initiated the offer to allow me to take the car on the long trip for which I had purchased it, and ordered a replacement vehicle for me to exchange for upon my return, at no additional cost. Last week the exchange was made, they were as good as their word. BMW is, of course, "The Ultimate Driving Machine," but BMW of Austin may well be The Ultimate Dealership as well. More

I would like to express how happy and satisfied i was with the purchase of my certified used BMW vehicle. First of all,the sales personell there were very friendly and courteous. I felt that i wasn't pre with the purchase of my certified used BMW vehicle. First of all,the sales personell there were very friendly and courteous. I felt that i wasn't pressured and that was a plus. Of course there was Jay who gave me a great deal and was willing to go the extra mile.. More

I recently bought my second BMW from Jay Lafolette at BMW of Austin. After my first purchase in 2007 and five years of dealing with BMW-A, I did not even consider another brand or another dealership. Jay and of Austin. After my first purchase in 2007 and five years of dealing with BMW-A, I did not even consider another brand or another dealership. Jay and BMW-A are in a league of their own and consistently and continuously provide me with the most professional and pleasant experiences of any of the businesses that I encounter. More

No hassle purchase on internet. Vehicle exactly as represented. Professional, courteous, and accommodating sales representative. Excellent warranty. Overall, the best experience I have had purchasing represented. Professional, courteous, and accommodating sales representative. Excellent warranty. Overall, the best experience I have had purchasing a new car. More