BMW of Austin

Too many problems to list, but I will try: - Asked them Too many problems to list, but I will try: - Asked them not to wash car, they still did - Scratched my leather seats - damaged right front fender, Too many problems to list, but I will try: - Asked them not to wash car, they still did - Scratched my leather seats - damaged right front fender, hood, and bumper - advisors are careless, and are not knowledgible - have to come back for a re-work twice or more for almost every repair. Stay AWAY!!! Need more details, e-mail me at mishutam@yahoo.com More

I specifically asked BMW of Austin to NOT wash my M3 everytime it has been there for service. I watch the writer scribble "no wash" on the ticket and everytime (~10 visits) they have scratched the crap everytime it has been there for service. I watch the writer scribble "no wash" on the ticket and everytime (~10 visits) they have scratched the crap out of my car by washing it. Left oil on my steering wheel, and then tried to blame it on me! <br><br>Have also caught them lying red-handed about diagnoses. I had installed a metal impeller water pump and they tried to tell me my PLASTIC impeller pump was going bad. I told them I didn't have a plastic impeller version to which the response was "yes you do". Arrogant xxxxxxxx that don't deserve business. <br><br>Bought brake wear sensors at the parts counter and specifically asked if they were exempt from the "no electrical parts returns" and was told they could be returned. Didn't need them afterall (still sealed in a bag) and they were not exchange OR give me my money back. <br><br>Austin BMW folks thought Penske buying out John Roberts would get us better service....I beg to differ. <br><br> More

Recently I made the trip from Houston and purchased a 2004 M3 from Tad Cole, and it honestly was the best car buying experience I have ever had. Everyone I dealt with was EXTREMELY nice and polite. <br 2004 M3 from Tad Cole, and it honestly was the best car buying experience I have ever had. Everyone I dealt with was EXTREMELY nice and polite. <br><br>My local dealerships couldn't/wouldn't come close to the price we finally negotiated.<br><br>If there are any more BMW's in my future, BMW of Austin will get the first look.<br><br>Thank you Tad.<br><br><br><br><br><br> More

I've visited BMW of Austin 3 times. My car was purchased from a prvt pty, was not a CPO, but it is covered by an extended warranty. <br><br>On the 1st visit, I had some non-warranty work done, all went wel from a prvt pty, was not a CPO, but it is covered by an extended warranty. <br><br>On the 1st visit, I had some non-warranty work done, all went well. Cust Svc rep was friendly and helpful, and work done correctly. 2nd visit was for replacement of the oil pan gasket and a suspension part, both under warranty. Wrty paid for the gasket & oil, I paid for new filter. Techs failed to reset service interval indicator. I mentioned this on follow-up call from BMWNA, but no contact from dealer. 3rd visit due to overheating; wtr pump had been replaced by indep mech 2 months earlier, yet tech (not knowing this) diagnosed problem as wtr pump without laying a wrench on the vehicle. When I told them wtr pump was almost new, diag was chgd to thermostat. T'stat was changed, but tech reported no water flow thru rad. I paid for tow ($50) to move vehicle to indep who had put in wtr pump, but indep could not find a problem. He believed the dealer tech had failed to properly bleed cooling system when refilling. Car has run without a problem since, but (1) dlr tech failed to reinstall lower engine cover before releasing car, (2) I am out $50 for towing, and (3) I was without transp for 2 add'l days. I drove back to dealer to get lower engine cover (installed myself), but rec'd no apology from service dept for their errors. I find their work very sloppy; do not recommend, but this is the only dealer reasonably close. More

BMW of Austin has recently been acquired by Penske, no long touting the name or affiliation with John Roberts. The dealership has an excellent commitment to customer service and satisfaction, and nothing long touting the name or affiliation with John Roberts. The dealership has an excellent commitment to customer service and satisfaction, and nothing seems to be go overlooked. The new facilities are spectacular. The Service Department is where they really shine, I can't think of one problem in that area, they are courteous and knowledgable. More