BMW of Bakersfield

Took car in for a specific reason that was already diagnosed and a known issue, the air block next to compressor was leaking for rear air bags. Said it when scheduled and again when dropping off. She diagnosed and a known issue, the air block next to compressor was leaking for rear air bags. Said it when scheduled and again when dropping off. She stated it was a 215 diagnostic fee and I said fine but I’m telling you what it is as well. When I got the diagnostic video the tech recommended that we replace the rear airbags because that was most common. I told him that the bags were replaced 7 months ago and the problem was the airlines going into the block were stripped and leaking. I was called back and quoted an additional 650 dollar diagnostic fee bringing the total for diagnostics to 850 dollars to just look at what we already knew the problem to be. I went to dealership to pick up my car and asked to speak to service manager. He never came out to talk to me and instead just waived the original 215 dollars. I took the car home and in less than 2 hours I removed wheels and inspected the rear bags, I dropped the panel to get access to the air block. Sprayed the block with soapy solution and confirmed the air block was leaking. we dropped the compressor and changed out the block and put everything back together in a total time of 2 hours. The reason I was bringing it to the dealership was 10 days prior while in Dallas TX I suffered a stroke and spent 5 days in the hospital. I did not want to deal with it. However after this experience with the dealership I strongly believe that you are taking advantage of people. If I would have followed your techs suggestions and replaced air bags I would have got my car back and the issue of the leaking block would have not been fixed. Also you wanted 850 dollars to diagnose something that took 2 hours to fix. More

Excellent Service and More excellent. The most excellent service. I must say the service was Excellent. The most excellent service. I must say the service was Excellent. More

i went to the service center for changing engine oil and they did a fantastic job. great service they did a fantastic job. great service More

Scott is a great service advisor. He a great communicator and is very personable and professional. He a great communicator and is very personable and professional. More

Always do a fantastic job at BMW of Bakersfield. Friendly and do the job right! Friendly and do the job right! More

I was able to schedule regular service easily and overall experience went smoothly except pick up. experience went smoothly except pick up. More

I always get great service and a loaner vehicle. Scott Sutton and The Service Team are amazing. Thank You! Scott Sutton and The Service Team are amazing. Thank You! More

We always deal with Scott Sutton and he has always been very knowledgeable and professional and meets our needs! Thank you Scott! very knowledgeable and professional and meets our needs! Thank you Scott! More

Knowledgeable, friendly, helpful, efficient and cost effective. I have lived in several different southern California cities and have used various BMW dealerships. This by far the most consistent I hav effective. I have lived in several different southern California cities and have used various BMW dealerships. This by far the most consistent I have used. More

6th car from here Couldn't be more happy Especially Mazen He is the best Great man Always ask for Mazen Mazen He is the best Great man Always ask for Mazen More