BMW of Barrington

Worst customer service experience. I need to get a simple question answered. I call for a quote on a 4wheel alignment. I speak to a person who puts me on hold to speak with a servic I need to get a simple question answered. I call for a quote on a 4wheel alignment. I speak to a person who puts me on hold to speak with a service advisor and as per usual over the past 10+ years, no one is available, they want to take a message, I try to leave my question, they just want my name and phone number. No call until next day, they lost my business on that service. I call (4) different numbers for the dealership, all say , "mailbox is full" then hang up. I reluctantly use the chat function. In the end, they are unable to answer my question after answering tons of non valued added questions which yielded zero benefit to me and suggested I wait for a return phone call, so once again, I am asked to provide my name and number to "wait" for a call back. I try the phone numbers provided on the website again, all mailboxes full. I return to chat, I am greeted the exact same way. I ask are you AI / chatbot and am told no, yet I am being asked word for work, all the same questions, of course getting no where. I am then asked for the same contact information as before, which I provide. I then ask can you please call me at the number provided, that is ignored and basically have a nice day, bye. So apparently Motorworks is using a chat bot and to me has abyssmal customer service. More

First, I would like to apologize for this being written so late. Second, sorry Brandon that I could only give you five stars. I was there with my daughter and Brandon was so patient and so informative and so late. Second, sorry Brandon that I could only give you five stars. I was there with my daughter and Brandon was so patient and so informative and answered any question asked, knowledgeably. This was a HUGE decision for my daughter and we were with Brandon for hours while he helped her make an informed decision. We went back the next day for her to purchase the car and he did everything in his power to make sure the purchase went smoothly and had her sign the paperwork she need to sign so she could go home and sleep. (She is a nurse that works nights.) Great experience and will definitely recommend Brandon to everyone!!! More

Angel Rivera was so helpful trough the whole process with plenty communication, answering all the questions. Fully recommended plenty communication, answering all the questions. Fully recommended More

Knowledgeable, crisp, efficient - the best vehicle buying experience I have ever had over 48 years of driving. experience I have ever had over 48 years of driving. More

Both Sean and Luis were very helpful and knowledgeable. The whole experience at the dealership was quick and painless. I would definitely recommend them and will be back. The whole experience at the dealership was quick and painless. I would definitely recommend them and will be back. More

Angel was great to work with! Highly recommend!! I was not able to make it in, and he was able to get me set up via phone and he delivered the car to my home the same day. Over Highly recommend!! I was not able to make it in, and he was able to get me set up via phone and he delivered the car to my home the same day. Overall great experience More

What on amazing buying car experience from sales to service everyone is so friendly and just there to help you in anyway they can will definitely buy another car service everyone is so friendly and just there to help you in anyway they can will definitely buy another car More

Angel is transparent and doesn’t make up stuff to make the deal happen. He’s very knowledgeable and helpful. I used to think buying a car from a dealer was a difficult process, Angel proved that it can ac the deal happen. He’s very knowledgeable and helpful. I used to think buying a car from a dealer was a difficult process, Angel proved that it can actually be a fun experience. Fun fact: he even offered to feed me when he was I was getting hungry! In short, I felt like I was buying from a friend. More

Angel was so helpful with my new car purchase. He made the experience enjoyable. I will definitely seek him out for future purchases. He made the experience enjoyable. I will definitely seek him out for future purchases. More

I bought a new 2023 3 series last month from BMW Barrington and I just want to appreciate the amazing staff and experience at this dealership. Brandon Velarde and Terry Kioutas took great care of me Barrington and I just want to appreciate the amazing staff and experience at this dealership. Brandon Velarde and Terry Kioutas took great care of me and provided everything that I wanted. I was impressed with the professionalism and business practices at this dealership and it was a very smooth process. I recommend this dealership if you’re looking for a vehicle. Great job!!! More