BMW of Bayside

i would like to start off by saying what a great sales person i had come across at BMW of Bayside. Quinn is a fantastic person and it was a pleasure to work with him. he answered all my questions and made person i had come across at BMW of Bayside. Quinn is a fantastic person and it was a pleasure to work with him. he answered all my questions and made me feel so comfortable when it came down to buying a car. My family and I had came in to look for a bmw x5. I'll be honest we were not interested in purchasing a car at the time. However, we just came to look around. Quinn approached me and brought great knowledge about the vehicle i was interested in. He took his time and helped me find the right vehicle with the specifications i requested. He also worked with me with the pricing for the car. Initially I didn't want to jump right away into purchasing the first car i seen so i went to rally bmw to find another vehicle for a good price. However the salesman at rally did not seem interested in working with my family on purchasing a car. Neither did he even try on working on an acceptable price. so i figured i might as well go back to where i felt most comfortable which was bmw of bayside. As i went back Quinn did his best to accommodate my families needs and also made us a happy buyer. We proceeded with our transaction and bought the car. Everyone at the dealership was very helpful and made the process seems easier then ever. After the transaction was over we had to come back to pick up the car the very next day, so the dealership can have time to clean the car and do what ever service was needed. Now the very next day the story begins to get interesting. we arrive at the dealership happier then ever to pick up the car. As we arrived we were told that the car had some finishing touches that need to be made before we could get the car. i found it to be acceptable and did not mind waiting. As time passed by the salesman came to us and told us that the machine to inspect the car is not working and that we would not be able to get the car. right away i was upset because i felt that the dealership had more then enough time to prepare the car before we come to pick it up. I felt as if i had wasted my time and day by coming to the dealership. i just wished they were able to communicate a little better to have an understanding of what was going on so that way they could of called me and told me not to come, therefore, i wouldn't had wasted my time. The sales manager approached us and apologized for the inconvenience and as upset as i was i understand there was nothing he could possibly do. The sales manager even tried to accommodate us by giving us a loaner. In addition, the sales manager told me that there was a problem with one of the sensors so the car was unable to pass inspection. At that moment i was confused because i was told that there was something wrong with the inspection machine not the car!! so i don't know exactly what the real story was behind everything. However, as eager as i was to pick up the car i had no choice but to postpone the pick up for another day. i greatly appreciate the sales managers effort on trying to accommodate our needs. The very next day, we were told to come by and pick up the car again. This time the sales person (Quinn) whom i had bought the car from was not present and they had another salesman named Jose who took over and tried his best to pick up where Quinn had left off. Lost as he was, Jose did his best to help us out and he even went out of his way to pick up the car from great neck where it was serviced and brought it to the dealership where i can pick it up. When i finally picked up the car, the car had half a tank of gas, a deep scratch on the front bumper and another scratch on the rear back bumper which needed to be addressed because i was told they would of taken care of it before i picked up the car. After i jumped in the car and began to drive it home, Jose ran up from behind the car and stopped me just to tell me that i had to pay $450.00 to pick up the car which was NOT addressed during the entire transaction. this caught me off guard. I ended up paying the $450.00 and picked up the car with the scratches and half tank of gas as if i had any other choice. i just wanted to point out that although there were complications, Jose did a phenomenal job in helping me out and addressing the issues. The next day i had to make an appointment with the service center to address the issues. From my perspective, everyone at the service center was extremely helpful and nice. The only problem is its hard to get in contact with the service advisors. Overall, the service department was phenomenal and so was Jose. I would like to thank everyone at BMW of bayside for their great efforts and also for truly making this a great experience. More

James was an amazing customer service representative. From the moment we walked in till the time we walked out, he was helpful and explained himself well. He worked with our situation and was able to hel From the moment we walked in till the time we walked out, he was helpful and explained himself well. He worked with our situation and was able to help us find the right fit. My fiance and I are very happy with our car. After my lease is up I will definitely go back and see James for another BMW. Thank you so much! Best, Reinaldo Latorre More

Jose Rivas truly went above and beyond my expectations with his assistance when purchasing my CPO 650i a few weeks ago. He was very friendly and was able to answer all my questions regarding my purchase. with his assistance when purchasing my CPO 650i a few weeks ago. He was very friendly and was able to answer all my questions regarding my purchase. He took the time to show me the how to operate the wonderful features in car (e.g. setting up my Naviagtion address book;setting up my Bluetooth). What impressed me the most was that he gave me a follow up call the following business day to see if I was enjoying the car and if I had any additional questions I needed answered. He assured me that if anything should ever come up, I should not hesitate to give him a call. Thanks Jose!! Joseph D. More

As always, a Great experience. Mr. Parks is a very good BMW Sales Representative. Very knowledgeable and courteous. I have worked with him in the past, and look forward to working with him in the future. BMW Sales Representative. Very knowledgeable and courteous. I have worked with him in the past, and look forward to working with him in the future. More

What an amazing experience. I wanted a car since I was 16 but due to school, work and hard economic times I wasn't able to get one. Now 23 I wanted to make up for this lost time with something awesome. So a but due to school, work and hard economic times I wasn't able to get one. Now 23 I wanted to make up for this lost time with something awesome. So a brand new BMW was obviously the best way to go about it. Arriving at BMW of Bayside, James Jacome greeted me with kindness and sincerity. He explained to me everything I needed to know about the car and the company before I signed anything. Once seeing the vehicle a proper test drive was in order, and a proper test drive it was. I was hooked and I knew this was the car for me. James worked with my financial sittuation to give me the best deal I could get and within 3 days I was driving my new car. Thank you James you will be hearing from me and my friends soon. And you were right, my next car will definitely be a BMW. -Kirill D More

Burc was one the nicest and most considerate dealer's I have ever encountered. He was very professional at the same time extremely friendly & proficient. He made purchasing a BMW far easier than I imagin have ever encountered. He was very professional at the same time extremely friendly & proficient. He made purchasing a BMW far easier than I imagined it would be. I would love to deal with Burc again for my next purchase. More

I recently purchased a car with you and would like to I recently purchased a car with you and would like to thank you for your courteousand professional service. However,it was my interractions with tw I recently purchased a car with you and would like to thank you for your courteousand professional service. However,it was my interractions with two of your employees that thruly enriched my experience.I first met Don Masters in 1990. When I purchased my first vehicle with you ,and the experience was above par and his service was exceptional. More

James was knowledgeable, informative and honest. He was able to put together the exact deal that I was looking for. Extremely helpful and kind. I will recommend him to friends. Thanks James! able to put together the exact deal that I was looking for. Extremely helpful and kind. I will recommend him to friends. Thanks James! More

James was incredibly quick, responsive and helpful. He answered all our questions, was incredibly knowledgeable, and helped us do our paperwork QUICKLY. We had a great experience, found James to be honest answered all our questions, was incredibly knowledgeable, and helped us do our paperwork QUICKLY. We had a great experience, found James to be honest and straightforward, and would DEFINITELY recommend him. - Laura and Ramonis Campelo More

I met James several years ago at Rallye BMW and have been a customer since. When meeting James I instantly felt comfortable with him and the buying process which we all know to a consumer can be a difficult a customer since. When meeting James I instantly felt comfortable with him and the buying process which we all know to a consumer can be a difficult process. He made the experience of buying a car from him a pleasurable one. I highly recommend working with James when in the market for a BMW. You'll be glad you did and just like me I'm sure you will be a repeat customer. More