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BMW of Beaumont

Beaumont, TX

4.5
109 Reviews

1855 Interstate 10 South

Beaumont, TX

77701

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Showing 109 reviews

July 19, 2023

Beaumont BMW has the most proffesional, kind, and respectful employees. They are always willing to help! I appreciate them more than I could ever put into words! More

by Felecia Caywood Colton
Recommend Dealer
Yes
Employees Worked With
Taylor Snook
Aug 01, 2023 -

BMW of Beaumont responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 19, 2023

Robin is always sweet and with a smile so very nice. She makes you feel like family. More

by angelhubbard652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin and Xavier
Jul 29, 2023 -

BMW of Beaumont responded

Thank you for your kind words for our staff, we appreciate it!

July 18, 2023

Very pleasant atmosphere, knowledgeable people. They explained everything…and we had a ton of questions… More

by cad436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiera Giarraputo
Jul 21, 2023 -

BMW of Beaumont responded

Thank you for being our customer, we appreciate your kind words!

June 29, 2023

Best buying experience! This team sells you the car you want for the price you are comfortable with. Unbelievable customer service from Marc and Loney. I traveled from Austi More

by Amandalperez
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marc, Loney
Jul 30, 2023 -

BMW of Beaumont responded

Congratulations on your new BMW! We are very thrilled to hear that Marc and Loney were able to provide you with an amazing sales experience! We definitely appreciate you driving here from Austin to purchase from BMW of Beaumont! Thank you, that says a lot! It was a pleasure to assist you and we hope to see you again. Thank you for the FIVE Star review!

June 20, 2023

This dealership doesn’t care about its customers; new or repeat If you have the astronomical amount of money that’s charged by them, then that’s all they care about. Won’t stand behind their work and find More

by Fred Gardner
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Donna Frederick, Robin Watts, Kevin Leger Kiera Stupids
Jun 21, 2023 -

BMW of Beaumont responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Keith Leger General Manager 409-812-2416

Jun 21, 2023 -

Fred Gardner responded

Never mind Keith! I’ve given you a chance to make it right and you told Donna you had never spoken with me before. I’ve already picked up my car and BMW of Beaumont will never get my business again! My recommendation to you would be to get your employees in some training classes before you have more of these kinds of ratings and reviews!

June 19, 2023

This is by far the WORST dealership in the area. I took my car to them for struts and coolant pipes. They performed a diagnostics and suggested fuel injectors too and I approved the service. When More

by Fred Gardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Watts/Donna Frederick/Keith Leger
Jun 20, 2023 -

Fred Gardner responded

This is by far the WORST dealership in the area. I took my car to them for struts and coolant pipes. They performed a diagnostics and suggested fuel injectors too and I approved the service. When they called and said it was ready, the struts were not installed, the coolant pipes were, and so were the injectors. I get it home and when started it up again, it just sounded like I had pressed the gas peddle to the floor. And when I took it back, they said they weren't at fault. The car was not performing like that before they replaced my injectors and I asked them if they test drove it after they repaired it, and they said no. xxx Does That?? Keira was rude, wouldn't allow me to speak and she wasn't even my service advisor. Robin Watts was NEVER at work and wouldn't return my calls. Donna Frederick needs management classes (again). Keith Leger responded to the last bad review that I gave them, and when I asked Donna Frederick to speak to him about my car, he told her that he had never spoken to me about it. Long story short: BMW of Beaumont is a ZOO! I don't think there's a competent person that works there! More to come on other sites!! Plus Consumer Affairs and the Better Business Bureau!

June 15, 2023

Service I had done (oil change) was quick and easy. Very pleased with staff and service. More

by Jeanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 19, 2023 -

BMW of Beaumont responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 13, 2023

The worst service I have ever received from any Dealership. I will never use this Company again. More

by c-daycare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
Jun 14, 2023 -

BMW of Beaumont responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Keith Leger General Manager 409-812-2416

June 05, 2023

My sales rep. Kimberly was great and prompt with responding to any concerns I had: everyone I enteracted with was very helpful. More

by Wolfclic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly
Jun 08, 2023 -

BMW of Beaumont responded

Thank you for your kind words for our staff, we appreciate it!

June 03, 2023

The brake light came on in my sons vehicle so I brought it in to be corrected. My service advisor looked up my service history and advised me to have my brake fluid changed. The process was simple and affo More

by williamnoland77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 08, 2023 -

BMW of Beaumont responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

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