BMW of Beaumont

DO NOT BUY FROM MIKE SMITH BMW BEAUMONT. I have had a terrible experience with Mike Smith BMW Beaumont, and I strongly advise against purchasing from them. I purchased a seemingly new BMW I have had a terrible experience with Mike Smith BMW Beaumont, and I strongly advise against purchasing from them. I purchased a seemingly new BMW not too long ago, but recently took it for routine fluid maintenance in Austin, where the BMW technician immediately noticed some major issues with the car’s engine. The most alarming was that the ENGINE COLLAPSED, which was evident by the way it was tilted inside the engine bay. When I went back to review the images from when I purchased the car, I realized that the engine was slanted in those pictures as well. As someone who is not a car mechanic or expert, I trusted BMW Beaumont to sell me a car without any serious problems, especially since they are a BMW dealership selling a BMW. However, my trust was betrayed. At the BMW dealership in Austin, they expressed their surprise that this car was sold without the proper repair. They also expressed that the damage should have been immediately noticed by technicians at Mike Smith BMW Beaumont. BMW of Austin also highlighted the safety concerns of the vehicle. This is unacceptable and shows a clear lack of care for their customers’ SAFETY and satisfaction. On top of the collapsed engine, I was informed there is a significant coolant leak requiring a new pump and thermostat housing. BMW Austin advised me to have these issues fixed to avoid any further damage to the engine. Unfortunately, the estimated cost for the repairs is thousands due to the extensive labor involved. I’ve reached out to other select repair shops that handle BMWs as well, some have refused to fix it, citing the time and complexity involved, while others have given me even higher estimates. Despite my efforts to contact BMW of Beaumont to express my concerns, I’ve received no help or support. I have been told I will receive a call back on multiple occasions and have received none. They’ve shown no care for their customers, and their promises of having someone reach out to have amounted to nothing. As a college student I’ve been left to deal with this issue on my own, missing time off work and school, which is completely unacceptable given the severity and cost of the repairs needed. While I recognize that BMWs are known for being expensive to purchase, repair and maintain, it is incredibly disheartening that BMW of Beaumont would sell me a car that had OBVIOUS damage without prior disclosure. It makes me wonder all the other vehicles they have sold without following through with necessary repairs. As someone who loves BMWs, I feel compelled to share this information with potential car buyers so they can avoid the situation I am in. Overall, if you are in the market for a BMW or any Car in general, steer clear of Mike Smith BMW in Beaumont and look for more trustworthy dealerships that care for their customers’ safety and satisfaction. There are other dealerships, out there like BMW Austin who prioritize their customers and are willing to go the extra mile to ensure their cars are in the best possible condition before being sold. More

Since 2020 I give my BMW to this dealer for service recently I have given my car for an oil change on 01-28-2023 after I receive my car my idrive was completely frozen and needs an update which they ar recently I have given my car for an oil change on 01-28-2023 after I receive my car my idrive was completely frozen and needs an update which they are additionally charging which frustrates me. More

Taylor was a great service advisor and really helpful and I Will be coming back again. I Will be coming back again. More

Very pleasant experience…no pressure dealership. Very helpful and courteous people. I would definitely buy again from John at bmw of Beaumont. helpful and courteous people. I would definitely buy again from John at bmw of Beaumont. More

Very pleasant and helpful. They were very punctual about working on my car and keeping me informed in the process. working on my car and keeping me informed in the process. More

I love BMW of Beaumont. Great sales and service Teams. The staff is helpful and friendly anytime I go in. I went in for a routine oil change today and my service advisor Robbin was very knowledgeable and The staff is helpful and friendly anytime I go in. I went in for a routine oil change today and my service advisor Robbin was very knowledgeable and informative. I appreciate that the BMW of Beaumont team is not pushy, she helped me make a plan to get things done in an affordable yet timely manner. Thanks again Robbin for your help today. You all are appreciated. More

Great experience all the way from the service writer to the mechanic explaining everything. Finished as promised. Great job 👍 the mechanic explaining everything. Finished as promised. Great job 👍 More

Brought my 2021 in for service and was greeted as soon as I pulled up. Very friendly and professional. I pulled up. Very friendly and professional. More

Great friendly service.Appreciate the mindfulness of my Great friendly service. Appreciate the mindfulness of my time. Highly recommend , best car experience EVER.. Very professional and efficient. Sa Great friendly service. Appreciate the mindfulness of my time. Highly recommend , best car experience EVER.. Very professional and efficient. Satisfied all around.. More

Very good and friendly customer service. Did not take long to finalize my sale!! Excited about my 21’ BMW!!! long to finalize my sale!! Excited about my 21’ BMW!!! More