Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Beaumont
Beaumont, TX
109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 109 reviews
August 02, 2021
The staff was very patient and helpful!! Catherine took her time explain every detail to help me make the right decision. The services provided were quick! her time explain every detail to help me make the right decision. The services provided were quick! More
by e_white_97
Employees Worked With
Catherine Dixon, Donna
Helpful July 28, 2021
My favorite service advisor Taylor always takes great care of me when i come in. He keeps me updated on services and everything involved. BMW Beaumont is definitely my go to care of me when i come in. He keeps me updated on services and everything involved. BMW Beaumont is definitely my go to More
by Veronica Ardoin
Employees Worked With
Taylor
July 22, 2021
They thrive on customer service and excellence. Very professional and friendly! I am super satisfied with how their service department takes care of me and makes me feel like I am an important customer. professional and friendly! I am super satisfied with how their service department takes care of me and makes me feel like I am an important customer. More
by Madeline Gonzales
Employees Worked With
Kiera
July 14, 2021
Great communication and friendly service for an auto I didn’t even buy at this dealership. Couldn’t ask for better service and was very pleased. didn’t even buy at this dealership. Couldn’t ask for better service and was very pleased. More
by michellespears
Employees Worked With
Taylor
July 08, 2021
Consistently proficient! Taylor Shook has me in and out of there when CB I take my car in for service! I always appreciate service w a smile! of there when CB I take my car in for service! I always appreciate service w a smile! More
by samia.jordan
Employees Worked With
Taylor Shook
July 04, 2021
I called multiple time and left 3 different voicemails to schedule and arrive appointment. The service it’s self was great but it was very frustrating taking time out the day to drive to the dealership just schedule and arrive appointment. The service it’s self was great but it was very frustrating taking time out the day to drive to the dealership just to schedule an oil change. More
by jmye1028
Employees Worked With
N/a
December 09, 2020
I had recently purchase BMW X5 2021 from this place On 11/27, John Robinson was my sales , at first everyone was involved From the manager to finance before purchasing the car, I have not received the ca 11/27, John Robinson was my sales , at first everyone was involved From the manager to finance before purchasing the car, I have not received the car yet after I had giving my deposit, no one have not reach to me explain what happen and why the car is still in Texas. I had to get a lawyer involved as well reporting this dealer to the attorney general for misleading consumers. I will put more reviews once I get more update . More
by Alexi33029
Employees Worked With
John Robinson, looney Bourque including the manager
March 03, 2020
Customer service I will never buy a vehicle from this dealership, again. The customer service after your initial purchase -goes way down.Thanks for nothing! After I ca I will never buy a vehicle from this dealership, again. The customer service after your initial purchase -goes way down.Thanks for nothing! After I cancelled the platinum extended service contract they are dragging their rear ends getting MY refund over $2000 to me. I don’t understand why it takes 6-8 weeks to process, when it only takes minutes to check all your credit history and put you in a vehicle. I was told by the corporate office that they had not received the paperwork. Mr. Borque states he has sent it and now “ it’s out of his hands”! More
by Sheck101
Employees Worked With
Lonny Borque
October 10, 2019
What a waste of time. i was told it would be a free Diagnosis but of course thats a lie. 400 dollars later and after i told them what it was. now they want over 200 dollars i was told it would be a free Diagnosis but of course thats a lie. 400 dollars later and after i told them what it was. now they want over 200 dollars for one sparkplug. i have a v8 just think if i asked them to do them all. dont ask if they are nice. there not. im not going to let them Ruin another X5 like they did before. nope dont do it. More
by me
Employees Worked With
she never told me her name.
June 13, 2019
Service department crooks !!! Absolutely the worst service department I’ve ever dealt with in my life! They gave me a quote of $2,364.83 for a alignment and 4 tires! When I mention Absolutely the worst service department I’ve ever dealt with in my life! They gave me a quote of $2,364.83 for a alignment and 4 tires! When I mentioned I just purchased the vehicle a few months ago Donna went and got permission to do a free alignment and all of a sudden my tires aren’t bad but if I want new tires. I’m responsible for the purchase of tires. I ask why should I be responsible for tires on a vehicle I just bought and she responded maybe we can warranty them out but of course that didn’t work so she got the head mechanic to tell me it’s the way I drive that has my tires worn on the outside of all four tires. Meanwhile they get the general manager ( Keith leger ) And he tells me I hit a pot hole or something.... I responded with I guess one big enough for all 4 tires? He said yes and gave me that we care about all or customer crap and walked off 😡 now I drive a bmw that sounds like a monster truck while driving ( tires roaring noise ) More
by Hdac77
Employees Worked With
Keith Leger , Donna Frederick
