BMW of Bellevue

Very professional staff and Leonard was great keeping me informed on my vehicle was ready. informed on my vehicle was ready. More

I had taken my car to BMW of Manhattan and Hudson Valley, they didn’t find much wrong but here at Bellevue they found >$16K worth of repairs. Really!? they didn’t find much wrong but here at Bellevue they found >$16K worth of repairs. Really!? More

It was great. Sahba was very friendly and patiently answered all my queries. He helped with accurate estimates of delivery and was constantly in touch for the delivery time. He even followed back after answered all my queries. He helped with accurate estimates of delivery and was constantly in touch for the delivery time. He even followed back after the sale to make sure everything is fine. More

Ben was extremely accommodating and made our experience at the BMW service department an awesome one. at the BMW service department an awesome one. More

I have been a customer of Bellevue BMW for many years and found their service to be very effective, reasonable, and the staff eager to do their best to provide lasting solutions to inevitable mechanical issu found their service to be very effective, reasonable, and the staff eager to do their best to provide lasting solutions to inevitable mechanical issues that develop with long time car ownership. My service representative has provided consistent advocacy when needed and real knowledge about the product to explain most any issue encountered. I am grateful to have had great service including my most recent experience with Matt Johnsen as my service rep. and I look forward to that history being repeated. More

Love this new facility. People are friendly, especially Randy Eaton. Although there was a little wait perhaps on a busy Saturday. We also needed to be elsewhere during the service, they helped us arranging Randy Eaton. Although there was a little wait perhaps on a busy Saturday. We also needed to be elsewhere during the service, they helped us arranging the Uber/Lyft service for both trips! Just a minor thing, like bottled water was out at the time. However, highly recommended their service! More

Loved the online scheduling for service appointment. Also liked the texting communication for car updates. Thanks! liked the texting communication for car updates. Thanks! More

Alp was great! Bellevue didn't have the car in stock so I was able to customize my car using the online tools on BMW USA site. I took my spec sheet into Alp and he took care of the rest. The initial lead tim was able to customize my car using the online tools on BMW USA site. I took my spec sheet into Alp and he took care of the rest. The initial lead time was 10-12 weeks and it arrived in 7 weeks. He kept me informed along the way, giving updates to progess and status. If you need a car, call Alp! More

Seriously the worst car buying experience I have ever had. We only chose them because they had the exact car we wanted in stock. 1. Ashley, the person who helped us, literally has never done this before had. We only chose them because they had the exact car we wanted in stock. 1. Ashley, the person who helped us, literally has never done this before. All the information she gave us was incorrect. She did not know what she was doing or what the process was, and made the experience quite frustrating and confusing. 2. We waited for almost 5 hours just for the paperwork to be done. Ashley said that "it should only take 30m to meet with our finance manager"; we waited for 2 hours for that step. No one checked on us or told us how much longer it was supposed to be. She was not able to tell us what would happen next; just "please sit here and wait". Everyone was taking their sweet time, joking around. 3. They will try to sell you all the protection package they could. Even though I already said I was not interested, the finance manager repeatedly questioned why and tried to convince us to pay them for extra protection. I would be so embarrassed to provide such terrible customer experience. More

Great service. Reza was very helpful and attentive. Made the experience of leasing a car efficient and enjoyable. the experience of leasing a car efficient and enjoyable. More