BMW of Bellevue
Bellevue, WA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Phones Are Hard. How difficult is it to pick up the phone? Try calling BMW of Bellevue and you'd think it's impossible. Making a service appointment there is nearly im How difficult is it to pick up the phone? Try calling BMW of Bellevue and you'd think it's impossible. Making a service appointment there is nearly impossible since you either get transferred around until you hang up, or you're forced to leave a message to which no one will ever respond. Oh they have an online appointment system? It forces you to choose a mileage-based service, so if you have a special visit in mind (as I do), you're SOL. I've previously been here for service multiple times, where I've been dismissed for imagining a coolant leak (the reservoir was finally replaced after twisting their arms for warranty when a crack was found), charged a half hour for warranty labor and sent home without a loaner when I was promised one would be available. I guess shame on me for going back more than once. Well done guys, you've really set the bar for God-awful customer service. I work about 100 yards from this place and I've decided to go to BMW of Seattle instead. More
Terrible service!!! I would never ever go to this back yard shop again!!!!!. I was there to do warranty repairs and their “mechanics” damaged the plastic panel. When I br I would never ever go to this back yard shop again!!!!!. I was there to do warranty repairs and their “mechanics” damaged the plastic panel. When I brought issues up with my “service adviser” Clif, he told that they will fixed free of charge on my last warranty service. He purposely did not schedule or call me in for my last service appointment and when I called him back I was told that warranty was expired 5 days ago and nothing can be done. Also he refused to replace the broken panel. I was very disappointed and decided to call the service manager for help. Unfortunately same think. He was very rude with me on the phone and refused to do anything about it. At this point I will see if I can get any legal help because it looks like xxxx to me. More
Michael Burns Rocks! We got an awesome deal. Michael is a great guy to work with, we went in for 3 series and were able to get 5series within our budget. We got an awesome deal. Michael is a great guy to work with, we went in for 3 series and were able to get 5series within our budget. More
No Good Liars I have a rebuilt title 2011 BMW 335i. I had the battery cable to fuse box recall issue so I called in to have the recall done.The guy from service tol I have a rebuilt title 2011 BMW 335i. I had the battery cable to fuse box recall issue so I called in to have the recall done.The guy from service told me they do not and cannot do recalls on salvage/rebuilt titles and also told me the recall had already been done on my car. So I look up my vin number in NHTSA's VIN/recall tool (National Highway Traffic Administration, an agency of the Executive Branch of the US Government and surprise, it says "RECALL INCOMPLETE"). I called back and told him that and he said, "Yeah? Where'd you find this, is it even reliable?" As I was about to tell him, he hangs up on me. Also, if the recall had been done, I would NOT have been having this problem. I call BMW of Seattle and they tell me, "That is not true, we do do recalls on salvage vehicles." Bellevue BMW calls me and tries to set an appointment for me to have my car fixed (out of my wallet) so I let them know Seattle is fixing it because they DO do recalls on Salvage/Rebuilt. He proceeds to tell me, "They must be mistaken. You should probably make sure they know you have a rebuilt title. It is against their guidelines to do recalls on salvage vehicles." Funny, because the very first thing that comes up when Seattle searched my vin was a message stating that warranties cannot be done but recalls CAN. BMW Seattle also told me this message should appear for BMW Bellevue soon as they searched my vin. BMW Bellevue Service advisers are a bunch of liars, I will never spend a penny there nor will I visit for any reason. Thank you BMW Seattle for fixing my car! More
Terrible experience-wasted my time Made an appointment with Jeremy to view a used car for the following morning. Asked for a courtesy call if the car was sold prior as I am 40 minutes Made an appointment with Jeremy to view a used car for the following morning. Asked for a courtesy call if the car was sold prior as I am 40 minutes from the dealership. He assured me he would call and asked for the same courtesy from me if I couldn't make it. Next morning I called before leaving and he said the car was still available. I drove there, was made to wait 10 minutes even though I had an appointment, only to be told by Jeremy the car had been sold. This is what gives car sales people a bad name. I said those very words to the GM, Corey who said he takes offense to that. I suggest you own it, Corey. I am a salesperson myself and the first rule is do what you say you are going to do. More
Deplorable service Unable to fix car. Unable to engage BMW corp to get it resolved. Pretended it was fixed. Did not have loaner as promised. Told us we should buy a Unable to fix car. Unable to engage BMW corp to get it resolved. Pretended it was fixed. Did not have loaner as promised. Told us we should buy a new car. More
Worst dealership,very rude, very high price They are asking pretty much MSRP price on a 2015 i3, when all the other dealerships nationwide pretty much taking 13% to 15% off without any negotiati They are asking pretty much MSRP price on a 2015 i3, when all the other dealerships nationwide pretty much taking 13% to 15% off without any negotiation. They are constantly striking their point that they need to make a profit. When we offered a very reasonable price (higher than most ppl got), they simply showed us the door. They even said at one point when we referred to the trucar, "go buy from trucar, this is BMW", well, no wonder why they have highest 2015 i3 inventory in the nation. More
Horrible dealer. Greedy with no respect It is too greedy. It tries to sell me a previous years car with just 2k discount. And it has the most inventory of that car in the country. That's pro It is too greedy. It tries to sell me a previous years car with just 2k discount. And it has the most inventory of that car in the country. That's probably why. More
No integrity After signing an agreement to purchase a BMW, the dealership was not willing to work with my schedule to sign the paperwork. Consequently they offered After signing an agreement to purchase a BMW, the dealership was not willing to work with my schedule to sign the paperwork. Consequently they offered the car to someone else.. They have no business integrity. I will not go back to them! I would not recommend this dealership to anyone! More
Bad service I made an appointment today at noon to drive an X5. I waited and waited only to be told that the car was out on a test drive and that they were probab I made an appointment today at noon to drive an X5. I waited and waited only to be told that the car was out on a test drive and that they were probably going to buy it. My salesman handed me off to another person who neglected to call me back after I left the dealership on the X5 status. More