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BMW of Bellevue
Bellevue, WA
1,098 Reviews
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Helpful March 17, 2024
Buyer beware! !! I’ll start by saying my buying experience was great, but that is where the ball stops. I bought my preowned x3 m40i with 28k miles on the clock in !! I’ll start by saying my buying experience was great, but that is where the ball stops. I bought my preowned x3 m40i with 28k miles on the clock in August, and with 35k miles on the car as of today, the car has been in the shop 4 times. The first time was for rear brakes 3 months after taking ownership of the vehicle, even though it was certified. Service told me I was on the hook and it would be $1200, but there’s no way the brakes were in need of replacement after 3k mi and being “inspected” for a certified vehicle. I went back and forth and talked with the GM and they agreed to replace the pads, but not the rotors (even though both are suggested by service). The decent thing to do would be to take care of it, as I was a new customer but I had to jump through hoops to get the bare minimum. I also had issues with the thrust bushings which were difficult to obtain and caused me to be in loaners for over a month. 2 days after getting it back in December, the active grille shutters went out causing me to take it BACK to the shop for the third time. Then 2 weeks ago on a cross country road trip, the fuel door locking mechanism quit working and I had to stop mid trip in Salt Lake City BMW and they didn’t have the part so they had to break the gas tank and then tape it until I could get to my final destination. TAPE on a BMW. Luckily I purchased the service contract as I’m familiar with the cost of BMW service and maintenance, but I have never had a car in the shop this frequently in this short amount of time; the warranty has more than paid for itself in 7 months of ownership. I’ve since spoken to the dealership and informed them that I do not have confidence in this vehicle for the long haul and would like to trade for something different, but was basically told I was out of luck and that I’d have to cover $14k of negative equity. I paid $38k 7 months ago and they are offering me $24k to trade it in. Keep in mind this car has been in the shop 4 times in 7 months and I didn’t even have the car for 1 month and 2 weeks. Absolutely asinine. This dealership is only concerned about their bottom line and not the experience of their customers. I do not recommend. More
by bcamurrell
Employees Worked With
Olivia C; Brandon P
March 11, 2024
I recently purchased a used BMW i3 and had it in Bellevue Dealership for its regular maintenance and I was treated very well over there. First of all, it was super easy to make an appointment online and ther Dealership for its regular maintenance and I was treated very well over there. First of all, it was super easy to make an appointment online and there Andy was super helpful and super respectful young fella. I would happily keep them as my primary dealership. More
by Adel
Employees Worked With
Andy
March 07, 2024
BMW Bellevue was professional and got my car serviced in a timely fashion. I would recommend bmw Bellevue to anyone who appreciates quality work. a timely fashion. I would recommend bmw Bellevue to anyone who appreciates quality work. More
by chasebarringer
Employees Worked With
Angel
March 01, 2024
Impressive physical plant - open and spacious, airy and bright. Many cars on display, all different models of BMW. There was no cramped or tight feeling in the area, so that discussing things with staff wa bright. Many cars on display, all different models of BMW. There was no cramped or tight feeling in the area, so that discussing things with staff was easy and your conversation was not being shared with everybody else. The salesman I worked with (Andy Naum) was great. He was open, relaxed, not pushy or assertive - Easy to discuss details and very helpful. More
by brhunt
Employees Worked With
Andy Naum
February 28, 2024
Bellevue BMW did a pretty good job; but the person that worked with me named Sam was excellent. He was patient and helpful throughout the process. worked with me named Sam was excellent. He was patient and helpful throughout the process. More
by stevewall7
Employees Worked With
Sam
February 28, 2024
It was a pleasure working with Anthony Trujillo (Sales Advocate) and Courtney Quinn (Financial Advisor)! They made my car buying process so smooth, even though we encounter some minor problems, they handl Advocate) and Courtney Quinn (Financial Advisor)! They made my car buying process so smooth, even though we encounter some minor problems, they handled it very well! I recommend this dealership for people who’s looking for a new or used cars! More
by Carlo
Employees Worked With
Anthony Trujillo, Courtney Quinn
February 26, 2024
I brought in my M340i for a service concern and needed a loaner. In the past I had some issues with the loaners and service. This time the loaner was a fantastic BMW, not a crappy Enterprise rental. Matt Jo loaner. In the past I had some issues with the loaners and service. This time the loaner was a fantastic BMW, not a crappy Enterprise rental. Matt Johnsen didn't keep me waiting and I was on my way quickly. I had an update hours later and a decison by the end of the day. Returning the loaner and getting my car back was equally quick and easy. Much better experience!! More
by dschwartzeme
Employees Worked With
Matt Johnsen
