BMW of Bellevue

One evening my 5 month old M4i's charging door would not open. One and a half hours on the phone after hours to road side assistance got me no where. I woke up early and drove 1.5 hours to the dealership open. One and a half hours on the phone after hours to road side assistance got me no where. I woke up early and drove 1.5 hours to the dealership and Leonard M. got me in within 5 minutes of my arrival, set me up with a loaner, and let me return home as they diagnosed and fixed the problem. He was friendly, knowledgeable, courteous, and, most importantly, empathetic to my situation. He even gave me a text number for him and when he said he'd text me by 4 p.m. He did!! Amazing .... customer service is a lost art - thanks Leonard for taking such good care of me. More

Chris did an awesome job on my car last week! Chris is able to diagnostic the issue, fix the issue, keep me informed in timely fashion. Chris is very nice, professional, customer obsessed, it was Chris is able to diagnostic the issue, fix the issue, keep me informed in timely fashion. Chris is very nice, professional, customer obsessed, it was a great experience with Chris, I would give Chris a perfect score! More

Amazing service department! Jennie was great! Communication and quick turnaround! Even got a part shipped from Germaine within a week and was given loaner while we waited Jennie was great! Communication and quick turnaround! Even got a part shipped from Germaine within a week and was given loaner while we waited More

Aaron was very professional, great communication and customer-focused attitude. Service was done at time and at quality as usual. customer-focused attitude. Service was done at time and at quality as usual. More

My sales associate, Alp was professional and very accommodating as I explored multiple BMW models and compared to other manufactures. Facility was in great shape and showcased cars and services cont accommodating as I explored multiple BMW models and compared to other manufactures. Facility was in great shape and showcased cars and services contributing to ongoing confidence you are investing in a good product and they are going to do all they can to make it a great experience. More

Excellent service . Courteous professional staff. Clear explanation of services rendered. easy scheduling. Convenient rides to and from the dealership. Courteous professional staff. Clear explanation of services rendered. easy scheduling. Convenient rides to and from the dealership. More

Service team was able to get my X5 in for an oil change on short notice. Kudos for the that. on short notice. Kudos for the that. More

Leonard Mayorga was kind and efficient, helping us get needed recall and service works done when the garage schedule was full. needed recall and service works done when the garage schedule was full. More

I met with Marcus Lianes and decided right away he would be my service advisor. Very knowledgeable, helpful, friendly and personable. I enjoyed working with him and he made my experience a positive one. be my service advisor. Very knowledgeable, helpful, friendly and personable. I enjoyed working with him and he made my experience a positive one. More

Professional and courteous. I was in continous communication with my rep and had a fast amd easy experience! I was in continous communication with my rep and had a fast amd easy experience! More