BMW of Bellevue

Great explanation and support to help me make a decision. Also they are kind and patient! Also they are kind and patient! More

My sales person Wineska was great. Everyone who was involved in my car buying process was very professional. It was a refreshing experience. In the past, I had told myself I would nev Everyone who was involved in my car buying process was very professional. It was a refreshing experience. In the past, I had told myself I would never buy another BMW from this dealership because of the extremely negative experiences I had with their service department. I felt that they were always out to sell me things and find problems in the car that may be did not exist.. I am truly hoping that area has changed for the better. I got so tired of being sold those problems that after first couple of years, I found an independent BMW service outfit and started to go there for all my service need. So the dealership’s servicing lost years of business from me. It’s been a few years now, so I’m hoping the direction has changed. But for my car buying experience this time, it was a pleasant one, and process was very simple.. I also appreciated the representative helping sync, explain and set up some of the features as soon as the purchase was completed. Once again, Wineska was the best part of this process who made sure everything was simplified. I felt the individual in financing did push additional features one time too many. But overall she was professional, knowledgeable, and pleasant to work with. More

Very good experience yesterday when I brought my old 535xi in for service. Saf was very helpful and seemed very knowledgeable about what it did and did not need at that time. It was ready for pickup w 535xi in for service. Saf was very helpful and seemed very knowledgeable about what it did and did not need at that time. It was ready for pickup when promised. Thanks! More

The fresh new look of this dealership is great . Customer service is still the same . You are always greeted when you pull up to service . The sales staff says hi if they see you . Matt Johnson Customer service is still the same . You are always greeted when you pull up to service . The sales staff says hi if they see you . Matt Johnson is excellent. He sets goals and respects his clients budget and game honest advice so I can budget for my repairs in the future ans is real what I need. Uber was provided to be too and from when my car was ready I loved this service . Hanging a luxury car is expensive I wool love to see more promos on oil changes or this dealership needs a better customer holding area like Mercedes, there coffee machine is old lol, please update this area along with products to buy and you would hands down be the best BMW dealership … More

Restaint systems are not covered on a Platinium Warranty - beware a seat sensor costs over $3k to fix. I elected not to fix the intermittent problem - but when I got the car back from BMW of Bellevue the p - beware a seat sensor costs over $3k to fix. I elected not to fix the intermittent problem - but when I got the car back from BMW of Bellevue the problem was worst. All kinds of warning lights about passenger restraint system. They rotated the tires and filled the right side at 33 and the left side of the car at 37 - but system thinks that is fine. Overall I would rate them 0. And, why should I have to talk to a manager to get any real action? More

Great staff and had my car back quickly. They are always receptive to my concerns They are always receptive to my concerns More

Customer service is very personal & world class; when they take my car for service they always put me in a rental car that cost me nothing but the pleasure of driving a different Luxury car. Thank you ve they take my car for service they always put me in a rental car that cost me nothing but the pleasure of driving a different Luxury car. Thank you very much and your service always exceeds my expectations. More

My last apt was really great, from taking apt to picking up the car. My assigned Service Advisor was really good on communicating the next activity or arranging Lyft for my drop-off and pickups and explaini up the car. My assigned Service Advisor was really good on communicating the next activity or arranging Lyft for my drop-off and pickups and explaining the issue, and getting my pre-approval on the estimates. More

There was good inventory and the process was quick I was Very pleased with the experience. Very pleased with the experience. More

Service department is awesome! I can count on BMW bellevue for top notch service. Thanks Angel! I can count on BMW bellevue for top notch service. Thanks Angel! More