BMW of Bellevue

The process of working with the dealership and specifically John was near impeccable. The only challenge was a serious of very minor incidents (broken ipad and twisted seat belt in the brand new specifically John was near impeccable. The only challenge was a serious of very minor incidents (broken ipad and twisted seat belt in the brand new car). The Ipad is less egregious as technology can break at random, the seat belt seems to have come out of manufacturing twisted which is a bit odd. It was a minor issue, but still added to an overall time of 4 hours to transact (all paperwork had been done prior to arrival, pre-approved, agreed on price and trade). More

I had an engine warning light come on last Saturday, called BMW of Bellevue and had an appointment for the following Monday. A refrigerant valve was replaced and I’m back on the road.EASY,PEASY…. called BMW of Bellevue and had an appointment for the following Monday. A refrigerant valve was replaced and I’m back on the road.EASY,PEASY…. More

The service department is a pleasure to work with and the process is as smooth as you could hope for process is as smooth as you could hope for More

Jennie was so fake and phoney. When I turned down her $6k service recommendation she wanted to throw me out. I guess she missed out on a nice commission bonus. She got up from her When I turned down her $6k service recommendation she wanted to throw me out. I guess she missed out on a nice commission bonus. She got up from her desk, walked to the entrance and pointed out the door as if she were telling me to go. I dealt with her fake pompous personality for 5yrs. But never again. More

Very Impressed with your staff. They went above and beyond our expectations in their respect and courtesy of our needs. Thank you all so very much. Alan and Denise Pence They went above and beyond our expectations in their respect and courtesy of our needs. Thank you all so very much. Alan and Denise Pence More

Customer and service representatives were very respectful/responsive to my needs in communicating vehicle status and recommendations/ options of repair service needed to resolve my vehicle’s issue respectful/responsive to my needs in communicating vehicle status and recommendations/ options of repair service needed to resolve my vehicle’s issues. There were a couple of days of delay concerning attention to my vehicle issues, due to short staff and general engagement of customers on site. I had a loaner vehicle so inconvenience was minimal. More

All went very well in working with Bellevue BMW. Justin my service advisor was great in explaining to me the processes and kept me informed at every turn. I will certainly call on him if needed in t Justin my service advisor was great in explaining to me the processes and kept me informed at every turn. I will certainly call on him if needed in the future! More

My wife and I have bought three new vehicles from this dealership in the past decade, including two this year. BMW of Bellevue played a huge rule in my decision to replace my old car with a BMW. This deal dealership in the past decade, including two this year. BMW of Bellevue played a huge rule in my decision to replace my old car with a BMW. This dealership is better than most of the other luxury dealerships in town. I got a distinct snooty vibe from the Porsche and Mercedes of Bellevue dealerships, and it basically drove me back to BMW of Bellevue, where they are always nice to us even if we're dressed down and look like hobos. It's amazing how often I'm approached by non-sales people there, sincerely offering to help with anything I need. In comparison, Mercedes of Bellevue locks the cars on the sales floor, and their staff made it too awkward to ask if I could sit in one. The entire process for purchasing our two cars this year was lovely. Alp was our salesperson for both, and it was lovely from beginning to end. We love our cars. More

Darrin was very helpful. He was very responsive in the communication leading up to my visit. Once we purchased the car the time he spent with us meticulously going over all He was very responsive in the communication leading up to my visit. Once we purchased the car the time he spent with us meticulously going over all the features and his knowledge doing so was impressive. We are extremely happy with our BMW experience. Darrin is 1st Class. More

Great to work with. Solid leadership enables them to be empowered and make the right decisions for the customer and vehicle. Solid leadership enables them to be empowered and make the right decisions for the customer and vehicle. More