BMW of Bellevue

The sales person, Olivia, and the finance department were great and proceeded in a timely manner. The problem, and what prevents me from leaving a five star review, is the service department. There was some great and proceeded in a timely manner. The problem, and what prevents me from leaving a five star review, is the service department. There was some work that was going to be completed on my car the next morning, and I was told they would start at 8:30am. The parts were not ready at that time and instead of providing transparency and honesty in when my car would be ready and allowing me to plan my day I was instead told lies to cover for the fact they did not pull the parts the night before. While it’s understandable that mistakes happen, like with the parts not being ready, but not respecting someone’s time and not telling them the truth is a problem. The service department is the department that most people will deal with regular basis and I would encourage better transparency and honesty. More

Aaron my rep was great. Communicated very well, even on his day off. The attendants who initially met me and my car at the pull in, were very nice and polite. Communicated very well, even on his day off. The attendants who initially met me and my car at the pull in, were very nice and polite. More

This dealer has a great selection of cars but they are really a bunch of used car salesmen in disguise. I asked for one thing and was told - the manager can do that. I then drive 400+ miles and all of a really a bunch of used car salesmen in disguise. I asked for one thing and was told - the manager can do that. I then drive 400+ miles and all of a sudden "Not possible". This is the second car at BMW Bellevue in 31 months....200K and yet, this is how they treat you. I drove ~2000 miles to buy from them and they gave me nothing. I have the emails essentially telling me what they will do - and when I arrive, they switched to "We can't do that". The Finance person was a bit clumsy....literally wrote my Temp tag to expire ON CHRISTMAS DAY...seriously? More

That was an Excellent experience. Quick.Professional. and friendly service!would recommend to my friends! Quick.Professional. and friendly service!would recommend to my friends! More

Aaron Weaver was very professional and was ready to help with change of the car battery. It was done the same day the car was dropped off. I am very pleased with the service and using this dealership since with change of the car battery. It was done the same day the car was dropped off. I am very pleased with the service and using this dealership since 2007. Thank you for your service! More

Would highly recommend BMW of Bellevue. Leonard had great customer service skills and kept me in the loop throughout the entire day while the work was being done. And Hayden Matthews did an Leonard had great customer service skills and kept me in the loop throughout the entire day while the work was being done. And Hayden Matthews did an outstanding job there, as well, there. Should your BMW need servicing (or should you be looking for a new or used BMW), please consider visiting BMW of Bellevue for all of your BMW-related needs. More

BMW of Bellevue is great! My service rep Saf keeps in close contact while my car’s in the shop and makes sure I get a ride home when I need one. My service rep Saf keeps in close contact while my car’s in the shop and makes sure I get a ride home when I need one. More

Great service! Michelle helped me during the appointment and was very helpful. I will be going back for future services. Michelle helped me during the appointment and was very helpful. I will be going back for future services. More

Sales manager and Leonard, the advisor, was very helpful. Great communication and quick easy process! Great communication and quick easy process! More

Saf was quite helpful when I brought my car in. Being a new BMW owner, he kept me informed through the whole process while the car was being serviced and explained any questions I had. I will be us Being a new BMW owner, he kept me informed through the whole process while the car was being serviced and explained any questions I had. I will be using BMW of Bellevue as my BMW service provider for the foreseeable future. More