BMW of Bellevue

Great service and Brian was a pleasure to work with. He answered all questions in a timely way. He answered all questions in a timely way. More

My visit on 6/22 was for a simple oil change and inspection (my car is one year old). When I made the appointment I was told the service would take 2 hours. However, after I left my car at the dea inspection (my car is one year old). When I made the appointment I was told the service would take 2 hours. However, after I left my car at the dealership I received a text message from Benjamin letting me know that my car would be ready before 1:30pm (I dropped my car off at 9:00am). Later I received a text message around 12:00pm letting me know my car was ready. Since we decided to go to a movie I did not pick up my car until 2:15 and was told that it was being washed. WHAT????? I did not appreciate having to wait even longer given I was told my car was done around 12:00pm. So two issues here - 1. don't tell your customer that the service will take 2 hours when it takes 3 hours. And 2. when you tell the customer that their car is ready to pick up it should be ready and not being washed. More

Professional, efficient, communication with friendly staff to complete work quickly! Appreciated all the great service! staff to complete work quickly! Appreciated all the great service! More

Great experience. Personalized service. They explained what would happen and a timeline. High quality waiting area and amenities. Personalized service. They explained what would happen and a timeline. High quality waiting area and amenities. More

Outstanding service from my Service Adviser Saf. He was attentive and looked after every detail - not to mention his politeness and pleasant demeanor. He was attentive and looked after every detail - not to mention his politeness and pleasant demeanor. More

Great service. As I was waiting for the car, I appreciated the service advisor keeping me updated. Quality work, knowledgeable service advisors. As I was waiting for the car, I appreciated the service advisor keeping me updated. Quality work, knowledgeable service advisors. More

We have purchased several vehicles from BMW of Bellevue. In every instance, the sales staff and service staff have always been attentive, responsive, and have strived to make my experience a pleasant one. In every instance, the sales staff and service staff have always been attentive, responsive, and have strived to make my experience a pleasant one. More

Overall the customer experience was great. Sales - Executive(Sarah) understood the needs and kept me informed of the various choices available and also ensured that the overall process was Sales - Executive(Sarah) understood the needs and kept me informed of the various choices available and also ensured that the overall process was hassle free. Car - No words to express - much excited even now. Got a brand new one for leasing. I got a car of my interest readily available and received it in a day. Overall - much impressed with the interior premium look and the ride quality. More

Good staff. They have Addressed all my issues and given back on time without any hassle. They have Addressed all my issues and given back on time without any hassle. More

Cris is very kind and good response to my questions. Happy to be BMW owner Happy to be BMW owner More