BMW of Bellevue

Perfect experience. Sean and Ivan are the best. I couldn't be more satisfied with our purchase and the process. Sean and Ivan are the best. I couldn't be more satisfied with our purchase and the process. More

I think buyers should be given time to think through their deal or do more research on the car they’re considering. Honestly, I felt pressured to sign the contract—almost like I couldn’t leave the deale their deal or do more research on the car they’re considering. Honestly, I felt pressured to sign the contract—almost like I couldn’t leave the dealership without doing so. I’m not the kind of person who can make decisions or handle things immediately. Even now, I’m unsure whether I got a good deal or a bad one. I was told the finance team wanted to leave, so we had to wrap things up very quickly. When I asked if they could hold the car for just one more day, they said it had already been punched as a loaner and couldn’t be held until the next morning. I still don’t understand why. I really loved the exterior and interior color, and I wanted to learn more about the car’s features and details. I think the dealership saw how much I liked the car and pushed to close the deal quickly. I repeatedly asked for the final price after adding protection plans. I needed to see those details before signing the contract, especially since my budget is very tight. But they only gave me the final price after all the paperwork was completed. Imagine—after nearly four hours there, it was 8:30 PM, and I was exhausted and just wanted to wrap up everything. They didn’t allow me to come back the next day. Regarding the trade-in, they didn’t let me discuss or negotiate the price. They just kept saying the finance team was leaving and the car wouldn’t be available tomorrow. I had nearly $5,000 left to pay off on my old car, but in the initial estimate, they used $4,500. For the remaining $500, they added $20 per month for 36 months, which totals $720. They also charged me an extra $100 for the payoff process—something I didn’t realize until I got home and reviewed the documents. They never clarified that for me. It’s not a huge amount of money, but I feel like they took advantage of my trust. I don’t know if this is just the nature of the business, or if I should have read every line more carefully before signing. Either way, everything is done now, and I have to accept it. More

I am a 12 year customer of Bellevue BMW and they demonstrate high quality work (maintenance and repair) and talented, informed service advisors along with an airy new facility with easy access. No demonstrate high quality work (maintenance and repair) and talented, informed service advisors along with an airy new facility with easy access. Now with 226,500 miles on my car I thank Jennie Mao and the other service professionals that have keep me safe on the road. I often drive late at night or very early in the morning and avoiding a breakdown can be lifesaving. More

Ivan was very helpful and informative. help us figure out our issues quickly and efficiently help us figure out our issues quickly and efficiently More

I purchased my car from the dealership approx. 3 years ago. They have always been helpful whenever I’ve had issues with the car. Anthony helped me last time I was in with a charging issue with Ele 3 years ago. They have always been helpful whenever I’ve had issues with the car. Anthony helped me last time I was in with a charging issue with Electrify America. He was so professional, thorough, kind and accommodating. More

It is always a pleasure to deal with Matt Johnson, very professional and courteous. I really don't mind bringing my car here. professional and courteous. I really don't mind bringing my car here. More

The process of working with the dealership and specifically John was near impeccable. The only challenge was a serious of very minor incidents (broken ipad and twisted seat belt in the brand new specifically John was near impeccable. The only challenge was a serious of very minor incidents (broken ipad and twisted seat belt in the brand new car). The Ipad is less egregious as technology can break at random, the seat belt seems to have come out of manufacturing twisted which is a bit odd. It was a minor issue, but still added to an overall time of 4 hours to transact (all paperwork had been done prior to arrival, pre-approved, agreed on price and trade). More

I had an engine warning light come on last Saturday, called BMW of Bellevue and had an appointment for the following Monday. A refrigerant valve was replaced and I’m back on the road.EASY,PEASY…. called BMW of Bellevue and had an appointment for the following Monday. A refrigerant valve was replaced and I’m back on the road.EASY,PEASY…. More

The service department is a pleasure to work with and the process is as smooth as you could hope for process is as smooth as you could hope for More

Jennie was so fake and phoney. When I turned down her $6k service recommendation she wanted to throw me out. I guess she missed out on a nice commission bonus. She got up from her When I turned down her $6k service recommendation she wanted to throw me out. I guess she missed out on a nice commission bonus. She got up from her desk, walked to the entrance and pointed out the door as if she were telling me to go. I dealt with her fake pompous personality for 5yrs. But never again. More