BMW of Bellevue

Brian was a great salesman, he wasn’t pushy and he had all the answers to my questions. He was definitely busy and I showed up without an appointment but he still took care of his clients and me. all the answers to my questions. He was definitely busy and I showed up without an appointment but he still took care of his clients and me. More

Great service. Reza was very helpful and attentive. Made the experience of leasing a car efficient and enjoyable. the experience of leasing a car efficient and enjoyable. More

Seriously the worst car buying experience I have ever had. We only chose them because they had the exact car we wanted in stock. 1. Ashley, the person who helped us, literally has never done this before had. We only chose them because they had the exact car we wanted in stock. 1. Ashley, the person who helped us, literally has never done this before. All the information she gave us was incorrect. She did not know what she was doing or what the process was, and made the experience quite frustrating and confusing. 2. We waited for almost 5 hours just for the paperwork to be done. Ashley said that "it should only take 30m to meet with our finance manager"; we waited for 2 hours for that step. No one checked on us or told us how much longer it was supposed to be. She was not able to tell us what would happen next; just "please sit here and wait". Everyone was taking their sweet time, joking around. 3. They will try to sell you all the protection package they could. Even though I already said I was not interested, the finance manager repeatedly questioned why and tried to convince us to pay them for extra protection. I would be so embarrassed to provide such terrible customer experience. More

Very good experience. There is still a question that hasn't been answered about getting the car out of ecodrive and into comfort drive. Don't know how to get the car to not start up every time it stops hasn't been answered about getting the car out of ecodrive and into comfort drive. Don't know how to get the car to not start up every time it stops. I don't like that and don't know how to get out of it. More

Aaron and his staff were very friendly. They had a rental vehicle waiting for me. They had me in and out in no time! vehicle waiting for me. They had me in and out in no time! More

Darrin and Brian were very helpful and informative during my new car order and purchase process. my new car order and purchase process. More

Very attentive staff. Alvin our salesman was very professional and comforting. No hard sales, just interest in my wife and I our needs. professional and comforting. No hard sales, just interest in my wife and I our needs. More

I traded my lease buy in car and bought X3 and It was the easiest process that I have experienced ever. Reza is very good in taking care of customers. Good communication, great follow up tactics, getting job easiest process that I have experienced ever. Reza is very good in taking care of customers. Good communication, great follow up tactics, getting job done. Thank you Reza Vahedi for helping me. More

I had a great experience! Everyone was kind and professional. Really excited about the car and definitely trust them to help me maintain it going forward. professional. Really excited about the car and definitely trust them to help me maintain it going forward. More

Service was great, and staff were friendly, knowledgeable, and prepared for my appointment. Service was done right on schedule, so no extra waiting at all. They also cleaned the car which was knowledgeable, and prepared for my appointment. Service was done right on schedule, so no extra waiting at all. They also cleaned the car which was a great added benefit. More