BMW of Bowling Green

Excellent Service Chris was very professional and understood my problem immediately. The service was handled and vehicle was repaired and clean when returned. Thank you Chris was very professional and understood my problem immediately. The service was handled and vehicle was repaired and clean when returned. Thank you for the excellent service. M Bryant More

Really great car buying experience The people of Luxury Imports of Bowling Green really outdid themselves! I was in and out super fast and got the pinnacle of driving excellence for a The people of Luxury Imports of Bowling Green really outdid themselves! I was in and out super fast and got the pinnacle of driving excellence for a super good competitive price. More

Wouldn’t recommend They are fair with prices but overall customer experience is not consistent or good. Usually have to uber to the dealership as they never have pickup They are fair with prices but overall customer experience is not consistent or good. Usually have to uber to the dealership as they never have pickup drivers available. Last week my car broke down and I was never given a timeline of when my car would be fixed until I called after 4 days, it took over a week for an A service, a serpentine belt, some pulled and 2 tires. I was also left with a bent rim that they had “replaced” but not until I called to ask why I wasn’t informed I had 2 bent rims did the service person say “yeah, I thought you knew about that, I didn’t say anything because it wasn’t a big deal”. I would expect a shop to educate me on what’s up with my car as I am not a mechanic. These guys told me I was ok for a trip to Cincinnati. I literally asked the service personnel if the tires would be ok for a trip to Cincinnati. I made it about 100 miles before I had a flat ( I was on the highway and thank God no one was hurt and I pulled over right away) and that’s when I noticed the bent wheel after I supposedly just put $500 for a replacement. It actually worked out because I was able to go to a better service center and get tires and wheel repair so I am safe to drive my vehicle again. The tire shop said the bend looked old as there was no scuffing and the flat had around 20psi but the new tire would not hold air due to the bent rim that this service shop said was such a little deal that they didn’t even inform me about it. I asked for a call from a manager to see the bent wheel they had taken off my car as I suspected that the wheel was not replaced given that I was alleged to have 2 bent wheels but only told of one and was given a call from a service member. I chose to drive to Nashville when I purchased my car in 2013 because they wouldn’t work with me on $2,000, there was an identical car 40 minutes away for $2k less. I would recommend to go somewhere else, for me, I don’t have much of a choice because they are the closest. I have yet to feel valued or to trust this place even after over $10k in business over the last 6 years. Really, really poor experience for me and two weeks without my car for seemingly elementary mechanic work. More

Smooth... The experience was the best that I’ve ever had dealing with purchaseing a vehicle. my sales person was Melissa which made the whole experience very The experience was the best that I’ve ever had dealing with purchaseing a vehicle. my sales person was Melissa which made the whole experience very pleasant and worked hard with Brett Denver the general manager to satisfy all my concerns and needs.I to also acknowledge Michael Baron from finance Again the atmosphere was truly no pressure and a very sincere feeling that this dealership really wanted you to get what would make you happy I was so impressed, not only did I purchase for my wife but the very next day and I return for myself. I want to think BMW in Mercedes Benz of Bowling Green. Thanks Will Swann More

Superior dealership! I recently purchased a car from this dealership over the internet. Whole process including quoting and purchasing/financing was fast and simple. I a I recently purchased a car from this dealership over the internet. Whole process including quoting and purchasing/financing was fast and simple. I am very pleased with quality of service Jake provided. I would purchase another car again from here. More

Bowling Green KY, BMW Service Ron has always been helpful, he is very friendly and extremely knowledgeable. Servicing my BMW has always been a great experience! On another note, Br Ron has always been helpful, he is very friendly and extremely knowledgeable. Servicing my BMW has always been a great experience! On another note, Brett Denver, the manager of Luxury Imports, is exceptional, demonstrating high levels of professionalism! More

Superior BMW Dealership The staff is attentive and knowledgeable and very friendly; The facility is immaculate and the waiting area and bathrooms are clean and maintained wel The staff is attentive and knowledgeable and very friendly; The facility is immaculate and the waiting area and bathrooms are clean and maintained well. There’s beverages and snacks available and no questions are left unanswered. Always a pleasure to visit them and have my BMW’s serviced there. Ron in service is excellent and listens to every word that is spoken and pays attention closely. Top shelf service advisor. Keep up the good work. More

Excellent Service I am very pleased with the quality of service and the professionalism of your staff, especially Chris. Will continue to use the services you offer. T I am very pleased with the quality of service and the professionalism of your staff, especially Chris. Will continue to use the services you offer. Thank you More

Always taken care of I always bring my GLK350 to the dealership for any service or maintenance needs, because I am confident that Chris will do everything he can to make s I always bring my GLK350 to the dealership for any service or maintenance needs, because I am confident that Chris will do everything he can to make sure my vehicle is well cared for. He is up front about pricing, honest with advice on what needs to be done, and always extremely friendly. The team at the service center is wonderful and I always appreciate the convenience and care. More

Awesome People/Service I live much closer to a BMW dealership in Nashville, Tennessee; yet I choose to travel to Bowling Green to have that team service my car. Two big reas I live much closer to a BMW dealership in Nashville, Tennessee; yet I choose to travel to Bowling Green to have that team service my car. Two big reasons, service and price! The team of mechanics are completely versed in the intricacies of European engineering, and seems like my car pretty much leaves the shop with a little extra work done that I may not notice until later. On my last visit, I went thinking that my car needed three different services; after Ron did the initial analysis, that was reduced to one necessary service and one possible. The mechanics then had their look and let us know that the ‘possible’ was just a misreading by the car’s computer. My three services were down to one! I have one word to describe these guys HONEST!! Their prices are much more affordable than the dealership near me, and the staff is 100 times friendlier! They’re already my go-to place for repairs, and they certainly will be who I’ll visit when I choose to get something newer. More