BMW of Bowling Green

worst post sale experience ever THIS HAS BEEN THE ABSOLUTE WORST POST SALE EXPERIENCE I HAVE EVER DEALT WITH. DO NOT BUY YOUR CAR HERE BECAUSE IF ANYTHING IS WRONG, THEY PLACE BLAME THIS HAS BEEN THE ABSOLUTE WORST POST SALE EXPERIENCE I HAVE EVER DEALT WITH. DO NOT BUY YOUR CAR HERE BECAUSE IF ANYTHING IS WRONG, THEY PLACE BLAME EVERYWHERE BUT THEM. MELISSA, MARK, BILL, THE GM ALL REFUSE TO TAKE RESPONSIBILITY AND GET ME THE PART THAT SAID WOULD BE ON MY CAR WITHIN A REASONABLE AMOUNT OF TIME. WHEN I PURCHASED MY USED CAR, I SENT A PICTURE TO MELISSA ABOUT A TAIL HITCH COVER PIECE MISSING, SHE SAID SHE WOULD PULL ANOTHER ONE FROM OTHER CAR, SUPPOSEDLY SHE DID AND THEN ONCE I GET UP THERE THE STORY TURNED INTO ANOTHER SALES GUY TAKING THE PART. THEY ORDERED THE PART WEDNESDAY, CAME IN FRIDAY, MIND YOU THIS IS A 1 INCH BY 1 INCH PIECE.... FRIDAY, SATURDAY, MONDAY AND TUESDAY GO BY, THE PIECE IS STILL NOT READY . ONCE IT WAS READY LATE TUESDAY, THEY PAINTED IT THE WRONG COLOR!!!! SO THEY REDO IT, NOW A WHOLE WEEK LATER, I STILL DONT HAVE THE PIECE. MELISSA THEN TELLS ME IT WILL BE HERE BY LUNCH, I HAVE TEXT MESSAGES TO SHOW THAT. NOW SUPPOSEDLY IT WONT BE HERE TILL AFTER LUNCH. AND FOR ALL THIS TROUBLE, THEY WANT TO HAVE MY OFFER ME A HAT?!?!?!??!! xxx IS THAT ABOUT? I WILL NEVER RECOMMEND THIS DEALERSHIP TO ANYONE AFTER THIS WHOLE EXPERIENCE. EVERYTHING WAS SO GOOD POST SALE AND DURING SALE AND THIS WHOLE MESS, ALLLLLL FOR A 1IN BY 1IN PIECE OF PLASTIC THAT COVERS MY TOW HITCH COVER. ONE PERSON TELLS ME ONE THING AND ANOTHER PERSON TELLS ME ANOTHER THING. THE MOST FRUSTRATING THING EVER. More

Excellent Sales experience Had a very good experience with the sales staff, finance and manger. Clearly explained options and follow up regarding vehicle operation and maintena Had a very good experience with the sales staff, finance and manger. Clearly explained options and follow up regarding vehicle operation and maintenance. Stephen Nelson did an outstanding job as a salesperson. More

Found my PERFECT vehicle! This is my third vehicle from Luxury Imports of Bowling Green. I was looking to move from a 328 wagon back to an SUV. Brett and Bryan Denver could n This is my third vehicle from Luxury Imports of Bowling Green. I was looking to move from a 328 wagon back to an SUV. Brett and Bryan Denver could not have been more helpful! I am very particular about the features in the vehicle, especially the "Driver's Assist" safety features. They made every effort to find exactly the right size SUV, the X3 that had every feature I really wanted. Ron, the service manager has been so great over the years that I trust him to answer any concern I may have had. His patience with me has been amazing, even when I thought something was wrong with the air conditioning, when in fact, I simply had it set on the WRONG settings. Vlad, the young man who gave me lessons on all the electronics was also wonderful. He even came to my house, climbed a ladder to sync my garage door opener. I highly recommend Luxury Imports of Bowling Green for anyone looking for that perfect, quality vehicle from a local dealership that provides excellent customer service! More

Maintenance service and engine light. Ron was very informative and took care of all the needs. He gave advise on future service needs and an approximate time line. Other staff were frien Ron was very informative and took care of all the needs. He gave advise on future service needs and an approximate time line. Other staff were friendly and helpful. More

Excellent service As usual Ron McCarty and the guys in the shop provided excellent service and advice on maintaining my BMW. I always enjoy my visit at the dealership. As usual Ron McCarty and the guys in the shop provided excellent service and advice on maintaining my BMW. I always enjoy my visit at the dealership. More

Service Review In a critical moment your service department and Provided outstanding service to my vehicle.. My vehicle had a flat tire and your service department In a critical moment your service department and Provided outstanding service to my vehicle.. My vehicle had a flat tire and your service department was able to provide a replacement. I simply called them and the service writer Ron said come right over. He made me feel like I was one of your regular customers More

Great service Very personalized service. Comfortable atmosphere. All staff was very courteous including general manager. Will recommend very highly to anyone lookin Very personalized service. Comfortable atmosphere. All staff was very courteous including general manager. Will recommend very highly to anyone looking for old or new vehicle. More